Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,621 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,621 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good interface, though the customer support took quite some time”

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Posted 1 year ago

Hi, We're glad to hear that you found our interface user-friendly. However, we apologize for any delay you experienced in receiving support from our customer service team. We strive to provide timely assistance to all our users, and we'll work to improve our response times in the future. If you have any further feedback or need assistance, please don't hesitate to contact us at support@shiply.com. I appreciate your understanding. Kind Regards, Steve

Posted 1 year ago

“Found good value delivery, but Shipley are slow to refund my money from failed delivery”

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Posted 1 year ago

Hi Dave, We apologise for the delay in processing your refund for the failed delivery. We understand the importance of timely resolution in such situations. We aim to process refunds promptly upon receiving the request. However, the timeline for receiving the refund in your account may vary depending on your bank's processing times. If you have any further concerns or require assistance, please don't hesitate to contact us at support@shiply.com. We appreciate your patience and understanding. Kind Regards, Anne

Posted 1 year ago

“A website that is a broker for other freight brokers”

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Posted 1 year ago

Hi Dustin, Thanks for your feedback. Shiply acts as a platform that connects customers with transport providers. We facilitate this process by allowing customers to list their transportation needs, and then transport providers can bid on those listings to offer their services. This system helps customers find competitive prices and transport providers to find jobs that match their capabilities. If you have any further questions about how Shiply works or if there's anything else we can assist you with, please feel free to reach out to our support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“30% sofortiger Abzug durch Shiply- nur für die Vermittlung - ist unverhältnismäßig gegenüber dem Transporteur”

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Posted 1 year ago

“Shiply works but the fee is much to high”

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Posted 1 year ago

Hi Axel, We appreciate your feedback. Our fee structure is designed to cover the costs associated with running the platform, ensuring a smooth experience for both customers and transport providers. We regularly review our pricing to maintain fairness and competitiveness in the market. If you have specific suggestions or concerns regarding our fees, we encourage you to share them with us at support@shiply.com. Your input helps us make informed decisions about our services. Thank you for using Shiply, and we look forward to continuing to provide you with efficient shipping solutions. If you have any further questions or feedback, please don't hesitate to reach out. Kind Regards, Steve

Posted 1 year ago

“Smooth conversation and set up but delivery was delayed several times and I was not told that it was curb delivery. I was asked about helping with unloading but never told I would have to do the entire thing alone. How am I expected to move an entire grandfather clock by myself? This needs to be explained more as I would have chosen a company that was door to door instead. Absolutely ridiculous.”

Helpful Report

Posted 1 year ago

Hi Dianna, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you have any specific concerns or if there's anything we can do to assist you further, please feel free to contact us at support@shiply.com. Your satisfaction is important to us, and we want to work towards resolving any issues you may have. Kind Regards, Megan

Posted 1 year ago

“Naja wenn mann eine Überweisung tätigt dann ist klar das das geld erst in 2-3 tagen da ist und nicht schon nach 2 stunden.”

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Posted 1 year ago

“Domage que les moyens de communications en cas de problème soient aussi compliqués”

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Posted 1 year ago

“I received an email from the company saying that they would prefer to be paid prior to delivery - but could be paid on arrival as long as the payment was made within 10 mins. Then I received a call from the delivery guy saying that they were half an hour away and needed paying before they arrived and to confirm that i had done this by text. I did this - as he had ne over a barrel - I had paid for the dressing table - then he wanted a screenshot of the transfer - he apparently could not check his own account! Quite abrupt no social skills. The only reason they got 3 stars was because it was picked up and dropped off.”

Helpful Report

Posted 1 year ago

Hi Karen, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“I do not like that I cannot talk to the shipper before confirming with a purchase .”

Helpful Report

Posted 1 year ago

Hi, We appreciate your feedback. Shiply's platform is designed to facilitate communication between users and transport providers primarily through messaging on the platform. This helps in documenting important details related to the shipment and ensures clarity in the agreement. However, if you have specific concerns or questions that you'd like to discuss with the transport provider before confirming the purchase, you can use the messaging system on Shiply to communicate and seek clarification. Most transport providers on Shiply are responsive to messages and are willing to address any queries you may have. If you encounter difficulties or have further suggestions, feel free to reach out to our support team at support@shiply.com. We're here to assist you. Kind Regards, Steve

Posted 1 year ago

“My first accepted quote did not go well. Shiply helped me to switch to another quote and that went well.”

Helpful Report

Posted 1 year ago

Hi Chris, I'm glad to hear that our customer support team at Shiply was able to assist you in resolving the issue with your first accepted quote and that the second arrangement went well. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Calculation of fees is misleading and doesn't overtly make clear to the customer that there are hidden fees to Shiply that need to be paid beyond the quote from the vendor.”

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Posted 1 year ago

Hi, I apologize for any confusion regarding the commission charges on Shiply. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, John

Posted 1 year ago

“gut für die Vermittlung, schlecht für Rechnung für die shiply Provision (nicht erhältlich)”

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Posted 1 year ago

“Gute Platform zum finden einer Spedition”

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Posted 1 year ago

“A bit cumbersome to understand when bids start coming in. You should mention your "pre-pay" prior to accepting a bit and arranging for service.”

Helpful Report

Posted 1 year ago

Hi Brian, Thank you for using Shiply, and we appreciate your feedback regarding the pre-payment process. When you accept a quote for your shipment, the pre-payment, often referred to as a deposit, is part of the acceptance process. This helps secure the booking and confirms your commitment to the selected transport provider. The deposit is handled securely through Shiply's platform, and it acts as a guarantee of your intention to proceed with the agreed-upon service. The remaining balance is typically paid directly to the transport provider upon the completion of the service. This final payment is separate from the initial pre-payment. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or suggestions, please feel free to reach out to us at support@shiply.com. Thank you for using Shiply, and we hope your shipping experience improves moving forward. Kind Regards, Anne

Posted 1 year ago

“Ok alles soweit in Ordnung”

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Posted 1 year ago

“Die Verarbeitung der Zahlung (Bankeinzug) ist zu langsam. Es dauert Tage bis der Betrag verbucht wird und dann ist die Organisation sehr kurzfristig. Das wird bei der Wahl der Zahlungsoption nicht mitgeteilt. Positiv war die Reaktion des Supportes, der sich um eine Lösung bemühte.”

Helpful Report

Posted 1 year ago

“Shiply takes a pretty big cut of the total cost of shipping an item just for operating the website. The dispatcher, who actually arranged for the driver to get my load, charged less than Shiply. The driver I ended up with was great, the dispatcher was hard to understand and tried to get me to pay in a manner that was specifically mentioned in the contract as risky and not guaranteed. I made him stick to the contract to pay in the safe manner specified in the contract. They advertised how they take different forms of payment, however, only after accepting the quote, did they disclose that you would be charged a 5% surcharge for using most methods mentioned.”

Helpful Report

Posted 1 year ago

Hi Ken, I apologize for any confusion regarding the commission charges on Shiply. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, John

Posted 1 year ago

“ok ok ok ok ok ok”

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Posted 1 year ago

Hi, Glad to hear that you had a good experience. We hope you'll use Shiply again soon! Kind Regards, Michael

Posted 1 year ago

“Driver had great communication and arrived 2 days early.”

Helpful Report

Posted 1 year ago

Hi, I'm glad to hear that you had a good experience. If you have any more feedback or if there's anything else we can assist you with, feel free to let us know at support@shiply.com. We appreciate your feedback and are here to help with any further inquiries or concerns you may have. We hope you'll use Shiply again soon! Kind Regards, Michael

Posted 1 year ago

Shiply is rated 4.5 based on 44,621 reviews