Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“I needed to return a glass shower screen to the company I bought it for to get a refund. I used Shiply for the first time on the advice of the company I was returning to. The Shiply agent delivered the screen and I paid them the rest of the fee. The screen company wanted a photo as proof of delivery in order to provide the refund I was owed. I spent weeks trying to contact the Shiply agent delivery company through the Shiply online support ticket system which is utterly hopeless. They say they will respond within 6 hours. This is not even close to the reality. They have made no real effort to help me and now I'm more than £150 out of pocket and have to write it off as it has caused too much personal time and stress to me already and simply is not worth it anymore. Shiply is a great concept, but if anything goes wrong do not expect them to help you.”

Helpful Report

Posted 2 months ago

Hi Scott, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 months ago

“Pessima azienda...non fidatevi a fare pagamenti anticipati”

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Posted 2 months ago

“threatened us as a customer for listing the ship to address to get accurate quotes. we will never use this unprofessional team of idiots. we don't need threats from these a-hole companies who are a burden on commerce by extorting high fees from delivery companies”

Helpful Report

Posted 2 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 months ago

“Shiply is a shell game. They claim they connect you with service, but they hide the real names of the companies, so you cannot do research on who you are really choosing a bid from. Shiply names are not real company names. Once you choose a bid, that is just a broker. The broker then arranges the transport. When something goes wrong with your delivery, as it did for me, no one will stand behind their service. I have already posted a review for my transporter (Diesel Auto Express) and my broker (Smart Transit). Smart Transit owner responded to my review by calling and emailing me a threat to take down my review. And Shiply does nothing about it. Do NOT use Shiply!”

Helpful Report

Posted 2 months ago

Hi, I'm sorry to hear about your experience and appreciate you bringing this to our attention. To clarify, Shiply acts as a platform connecting customers with transport providers, and you can view detailed profiles, including reviews, for all transport providers before accepting a bid. While Shiply usernames may differ from company trading names, the full transport provider details are shared with you once you accept a quote, allowing you to communicate directly with them and confirm their legitimacy. We take incidents like the one you’ve described very seriously. Threatening behaviour is unacceptable, and we encourage you to report this directly to our support team so we can investigate the matter further. Please rest assured that we expect all providers on our platform to adhere to professional standards, and we’re here to help address any issues you’ve encountered. If you have further concerns, feel free to reach out to us at support@shiply.com. Kind Regards, Megan

Posted 2 months ago

“They refuse to supply a VAT receipt for payments and refuse to communicate.”

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Posted 2 months ago

Hi Jake, We can only provide you with a receipt for the deposit payment, which you can download on your own. Your chosen courier can issue a receipt for the outstanding amount, as this payment was made directly to them. Please contact your chosen courier, and they should be able to assist you here. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 2 months ago

“Shiply is not helping me get my deposit back from a bad transport company. They need to give me my money back because I cancelled them weeks ago, and Shiply needs to refund my deposit and use their leverage on the company to do so.”

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Posted 2 months ago

Hi Justin, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. Please note that we can only refund the deposit you paid to Shiply, not the one paid directly to the transport provider. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 2 months ago

“If you want to pay in advance for goods not to be delivered for second time and cancelled at 8pm by text the night before, by all means use them. All sorted today and just cancelled again!!! I assume I will be refunded all my money as the contract has still not been completed within the stated time, not likely I suspect? Still waiting on the item that has been collected so they are in a win win situation.”

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Posted 2 months ago

Hi Declan, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 months ago

“Avoid at all costs! The courier Shipley recommended ‘MehtaSaab1191’collected a £400 painting to be delivered to one of my customers & have disappeared into thin air, although funnily enough are still receiving good reviews on Shipley, even though Shipley say they have suspended them! Shipley have resolved themselves of any responsibility & have ignored countless emails from me! I have now informed the police, which is probably a waste of time but what else can I do! Small businesses like myself are trying to make an honest living & people think they have the right to just steal from you, it’s disgusting! Hopefully by naming the courier it will prevent anybody else using them..”

Helpful Report

Posted 2 months ago

Hi Sharee, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 2 months ago

“Worst experience of my life! I accepted a quote from King Prime Shipping to transport my recently deceased father's car, which is very important to us. We wanted this transported quickly due to weather. I've been told three times now that a driver would be contacting me with a pickup time; however, no call has ever been received. When I've asked for a refund on my deposit, my requests have been ignored. No one ever answers the phone when I call and will only text. At this point I don't even know if I will ever receive the car or if this is a scam!”

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Posted 2 months ago

Hi Katrina, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. We no longer offer phone support. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 2 months ago

“This fiasco is for the record books. Not so much the carrier, but the Shiply Company. No communication about the inability to pick up as promised. the shipper had exscuses, however was able to transfer the load to a different carrier. Meanwhile emails and calls, all day. ablsolutely the biggest horrific joke in the shipping industry. I can honetly say, not much on writing a poor review unless I REALLY feel the services or products offered were substandard. and well.. This one takes the most CRAPTACULAR service provider. No customer service phone numbers. Canned e mail responses. basically got your "deposit" and took off. the SUCK IF YOU VALUE YOUR BUSINESS CARGO. AND WANT IT TO ACUTALLY ARRIVE. WITHOUT HOURS OF ENDLESS EMAILS AND CONCERN LOSING PRECIOUS TIME. HIGHLY DO NOT RECOMMEND”

Helpful Report

Posted 2 months ago

Hi Rob, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Regarding communication, I apologise for any inconvenience caused. Shiply no longer offers phone support. The best way to contact us and get assistance is through email at support@shiply.com. Our customer support team will be happy to help you with any issues or concerns you may have. Kind Regards, Anne

Posted 2 months ago

“This company is trash. The reviews are clearly mostly fake - after I left a negative review for a shipper they magically got a dozen positive ones within 10 minutes.. The company claims to vet companies but doesn't. Stay away.”

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Posted 2 months ago

Hi, We're truly sorry to hear about your negative experience with our platform. We strive to maintain a safe and reliable environment for all our users, and we take reports of fraudulent activity very seriously. Please know that we have strict policies and procedures in place to vet and monitor the service providers on our platform. However, we understand that there may be instances where undesirable experiences occur, and we're committed to addressing them promptly. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, John

Posted 2 months ago

“Fireplace delivered by mgw21 from shipley website broken in half in transit..please be carefull of this company”

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Posted 3 months ago

Hi Avanell, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 3 months ago

“Let me down in the biggest way didn't even have the decency to let me know that he wasn't going to collect the item when I asked if he was not going to let collect the item to give me prior warning and I would collecting myself he didn't even do that unforgivable”

Helpful Report

Posted 3 months ago

Hi Darren, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 3 months ago

“Courier failed to collect yesterday and will not answer any calls/texts/emails. I have no idea when or if he will collect. Item was needed for Xmas but now won't be delivered”

Helpful Report

Posted 3 months ago

Hi Nancy, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, John

Posted 3 months ago

“Nous avons fait appel à ce livreur pour transporter nos motos. Malheureusement, cela s’est terminé par une grande déception. Lors de la livraison, deux rétroviseurs ont été cassés et une clé de contact tordue. Bien qu’il ait reconnu sa responsabilité et promis de réparer les dégâts, il a disparu dès que la livraison a été effectuée. Nous avons attendu plus de 6 mois avant de laisser cet avis, lui laissant largement le temps de tenir ses engagements. Nous l’avons relancé à plusieurs reprises, mais il n’a jamais donné suite. Ce comportement démontre un sérieux manque de professionnalisme et d’honnêteté. Nous déconseillons fortement ses services. Si jamais vous lisez cette critique, monsieur le livreur, sachez que vous pouvez encore me contacter pour résoudre ces problèmes : les deux rétroviseurs cassés et la clé tordue.”

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Posted 3 months ago

“VERY POOR SERVICE DID NOT WAIT”

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Posted 3 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 3 months ago

“ABSOLUTELY APPALLING DO NOT USE Don’t look at the good reviews they are probably fake This company do not respond they take your money and fail to deliver any kind of service with next to zero communication. I’ve had the odd excuse and been let down badly by this company they have took £249 and ignored me So upsetting”

Helpful Report

Posted 3 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 3 months ago

“Don’t use these scammers . Had an antique settee stolen. Foreign looking and sounding shippers who want cash payments and obviously aren’t vetted and shiply don’t answer phone or reply to important emails asking for shippers address and details to give to police. Basically an operation that’s allowing thieves and cash laundering to occur. Avoid avoid avoid”

Helpful Report

Posted 3 months ago

Hi Gerald, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“I am trying to get hold of shipley by phone . No joy . Re a broken item thats delivered . Only a contact sheet but they take ages to come back to you”

Helpful Report

Posted 3 months ago

Hi, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Regarding communication, I apologise for any inconvenience caused. Shiply no longer offers phone support. The best way to contact us and get assistance is through email at support@shiply.com. Our customer support team will be happy to help you with any issues or concerns you may have. Kind Regards, John

Posted 3 months ago

“If a driver fails to turn up for whatever reason after you've paid, it takes 48 hours for Shipley to intervene and then they only offer to credit you. In my case I had already paid for another driver for the same job via Shipley so preferred a refund. Then they make you fill out a long form to get said refund. The process is poor and designed by someone who has not considered the process from the customer's point of view.”

Helpful Report

Posted 3 months ago

Hi Lee, I apologise for the inconvenience you have experienced regarding the deposit for the cancelled service. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, Anne

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews