Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,571 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,571 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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368

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shiply connected me with several offers. Once i selected one, I was billed 68 Euros for the contact. Then the supplier told me he cannot make it. But Shiply refused to reimburse the 68 Euros fees... even if no service was provided... to cut a long story short ... seek other service or you will waste your money.”

Helpful Report

Posted 5 days ago

Hi Fabien, I'm sorry to hear about your cancelled transaction with one of our transport providers. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, John

Posted 5 days ago

“Went through Shiply got a shipper one to five days to pick it up course it was taking a lot longer than that truck broke down one excuse after another. I don’t know how the shipping company stay in business.”

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Posted 5 days ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Steve

Posted 5 days ago

“Driver didn’t speak English but happy over all with service.”

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Posted 5 days ago

“Super service impecable”

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Posted 6 days ago

“Shiply was excellent to work with. Got quotes, accepted one, and then worked with the company to specify and complete the delivery. Great service.”

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Posted 6 days ago

“Shiply/Highway_Trans made the process of transporting our car seamless. They were responsive, quick and very fair with pricing. Highly recommend!”

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Posted 6 days ago

“I had looked at a dozen shippers before hiring Load Makers to ship my rare 1 owner low mileage motorcycle. They offered a very reasonable price and the transit time worked well for me. Leo was my transport driver and did a great job loading and securing my bike. It arrived in perfect condition in an enclosed trailer. I'm very happy with the job they did and absolutely recommend them. I'll not hesitate to use their services should I need anything shipped in the future. Thanks Leo!!!”

Helpful Report

Posted 6 days ago

“I feel that it would be in the best interest for Shiply to collect the funds in advance and then give the clients a code to give to the shipper when the delivery arrives to prevent possible fraud between the parties. For example our shipper, that we choose, indicated to me that he had been burned several times by clients and I think that's sad. However in the meantime I wasn't feeling too comfortable paying him directly, in full, until my shipment arrived. Anyway in our case we worked things out and I would definitely use him again. He was very professional.”

Helpful Report

Posted 6 days ago

Hi, I appreciate your feedback and completely understand your concerns about payment security. At the moment, payments outside of the deposit are made directly to the transport provider, but we understand how a secure payment release system could add an extra layer of protection for both parties. Your suggestion is valuable, and I’ll pass it along to the relevant team for consideration. In the meantime, we always recommend discussing payment terms with your transport provider in advance to ensure both parties feel comfortable with the arrangement. If you have any further questions or need assistance, please contact us at support@shiply.com. Kind Regards, John

Posted 6 days ago

“Nickel 👍 parfait”

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Posted 6 days ago

“Muy bien, me llevaron una moto Peugeot tweet desde Valladolid a Madrid, muy formales y puntuales... Muy educados... Y cuidadosos.. sin duda repetiré...”

Helpful Report

Posted 6 days ago

“it was very easy to organize the transport of my car. Got immediately good offers. The choosen partner was reliable, friendly and careful with the car.”

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Posted 1 week ago

“VERY SATISFIED EXCELLENT SERVICE”

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Posted 1 week ago

“Très satisfait de votre service”

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Posted 1 week ago

“Great offer and fast reactions.”

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Posted 1 week ago

“Muy buena recomiendo 100%”

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Posted 1 week ago

“La livraison c'est très bien passé , transporteur FASTESTCARRIER personnel à l'écoute et très professionnel et sympathique je recommande”

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Posted 1 week ago

“No invoices and no answer on questions.”

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Posted 1 week ago

Hi, I'm sorry to hear about your experience. This is not the level of service we expect on the platform. If you need an invoice for the deposit payment made to Shiply, you can download it directly from your account or contact us at support@shiply.com, and we’ll be happy to assist. If you require an invoice from your transport provider for the outstanding balance, you’ll need to request it from them directly. Let us know if you need any further assistance. Kind Regards, Steve

Posted 1 week ago

“Courier made 2 trips to pick up the fences , when supplier was closed .. arrived in perfect condition”

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Posted 1 week ago

“Excellent service and good communication from Nicky Moore,he was so helpful collecting my car from London and delivering it to me in Bournemouth l would recommend this operative and Shiply as a company,l would definitely use again”

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Posted 1 week ago

“The courier who picked up was not the one I accepted the quote from. Disconnected phone number, poor communication, not collected and delivered on the agreed days. English was not the first language, force to pay in full on collection,still waiting for receipt. Stay well away from these cowboys”

Helpful Report

Posted 1 week ago

Hi, I'm sorry to hear about your experience. This is not the level of service we expect on the platform. Please report this transport provider to us at support@shiply.com and include any evidence you have so we can investigate further. We can only provide a receipt for the deposit payment made to Shiply. Any receipt for the outstanding amount would need to be issued by your chosen courier, as that payment was made directly to them. Please contact your courier, and they should be able to assist you with this. Kind Regards, Anne

Posted 1 week ago

Shiply is rated 4.5 based on 44,571 reviews