Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,636 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,636 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t explain the platform clearly. For instance, how much of the shipping charge goes to the Shipley platform and how much goes to actual shipping company?”

Helpful Report

Posted 1 year ago

Hi Barry, I apologize for any confusion regarding the commission charges on Shiply. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, Steve

Posted 1 year ago

“Mets en lien des transporteurs et les demandeurs. Fait le job, mais le résultat final dépend du transporteur”

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Posted 1 year ago

“man kann noch nicht mal ein paar Maße angeben , da haben die schon Angst, dass eine Nummer ausgetauscht wird”

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Posted 1 year ago

“I had a good experience the second time around using Shiply. I would just advise anyone to do their research of the companies before accepting their offer.”

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Posted 1 year ago

Hi, Thank you for sharing your feedback about your second experience using Shiply. I'm glad to hear that it was a positive one. At Shiply, we encourage customers to review the profiles, ratings, and feedback of transporters to get a better understanding of their capabilities and reliability. Researching and being diligent in your selection process can help ensure a smoother and more satisfactory experience. If you have any further feedback or if there's anything else we can assist you with, don't hesitate to contact our friendly support team at support@shiply.com Kind Regards, Anne

Posted 1 year ago

“Works, but fees too expensive. But the drivers on the platform are great.”

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Posted 1 year ago

Hi, Glad to hear that you had a good experience with the transporters on our platform. We believe our rates to be a fair and accurate representation of the market. However, we understand not all our customers feel the same way, and we appreciate the feedback. Kind Regards, John

Posted 1 year ago

“Punkt Abzug da die Kommunikation nach England nicht geklappt hat und selbst über die email Kommunikation wir keine hilfreiche Lösung gefunden hatten. Leider konnte uns niemand sagen ob das Geld rechtzeitig verbucht wird. Ansonsten war alles ok”

Helpful Report

Posted 1 year ago

“Very expensive the fee they charge for connecting you with broker”

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Posted 1 year ago

Hi, Sorry to hear that you feel this way. We feel that our commission rates are fair and reflect good value. However, we understand not all our customers feel the same way, and we appreciate the feedback. Kind Regards, Anne

Posted 1 year ago

“First group was a scammer. Make sure they shipping company has over 50 positive reviews or chance taking things two weeks longer to ship. Shiply handled promptly but they should have refunded the deposit for all the hassle!”

Helpful Report

Posted 1 year ago

Hi Randy, I'm sorry to hear about the issues you encountered with the initial shipping company. We take such matters seriously and appreciate you bringing it to our attention. We always encourage our users to thoroughly review the feedback and ratings of shipping companies before making a selection. This helps ensure a positive experience and minimizes the risk of delays or other complications. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“I can not pay with AMERICAN Express. That was difficult for me. My Maestro was not accepted. But the rest was very good!”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback, and we're glad to hear that your overall experience with Shiply was positive. We apologize for any inconvenience you faced regarding the payment options available. We appreciate you bringing this issue to our attention, as it helps us identify areas for improvement. We will review our payment options to ensure a more inclusive and seamless experience for our customers. If you have any further questions or require assistance with your payment or any other aspect of our service, please don't hesitate to contact our customer support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Polite and courteous drivers and good care taken of our items during transit. That’s appreciated. More generally though, this service works well if you are sat at home most of the time and can accommodate collection plus delivery at short notice. That’s not how people live their lives though.”

Helpful Report

Posted 1 year ago

Hi Philip, Glad to hear that you had a good experience with your chosen transport provider. We understand that accommodating collection and delivery at short notice may be challenging for individuals with busy schedules or specific time constraints. Discussing all delivery details with your transport provider before accepting a quote is always best, including your preferred date and time. If you have further concerns or suggestions, our friendly customer support team can assist you. Please don't hesitate to contact us at support@shiply.com. Kind Regards, John

Posted 1 year ago

“I waited a week with no communication .. then (after complaining) I got a call that my units would be here the next day :-) All good but The carriers actually dropped the glass door of my shower unit and it shattered !! I agreed to recieve peanuts as compentation (£90) as I felt sorry for the personel (it would come out of their wages otherwise) .. so now I've waited over a week and even have lost my £2K shower !! Would I use them again ? N O !”

Helpful Report

Posted 1 year ago

Hi Jon, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“I found negotciating your system was impossible”

Helpful Report

Posted 1 year ago

Hi Richard, I'm sorry to hear that you had difficulties navigating the Shiply system. While Shiply aims to provide a user-friendly platform for connecting customers with transport providers, I understand that challenges may arise. We are continually working to improve our platform and user experience. If you have specific suggestions or concerns about our system, you can share them directly with our customer support team at support@shiply.com. We hope you can give Shiply another try and use us again in the future. Kind Regards, John

Posted 1 year ago

“I find the site shiply very helpful to find quickly a transporter. Thanks to the evaluations given, it is easy to find something suitable. The only thing which is not correct ist the amount taken by shiply. In their statutes is written 10 to 14% but you don't have the possibility to see it before accepting the deal and then you have the surprise that shiply takes 43% in my case. I wrote shiply to get an explanation for this. But I didn't get an answer till now.”

Helpful Report

Posted 1 year ago

Hi Marie, We're glad to hear that you found our platform helpful in quickly finding a transporter and that the evaluations provided were useful in making your decision. We feel that our commission rates are fair and reflect good value. However, we understand not all our customers feel the same way, and we appreciate the feedback. If you have any further questions or concerns, please feel free to reach out to our support team at support@shiply.com. We're here to assist you and provide any necessary clarification. Kind Regards, Steve

Posted 1 year ago

“Not the best experience. Payment instructions were not clear, and so on delivery, I got harassed by the driver while at a wedding. Needs to be clearer on what is expected.”

Helpful Report

Posted 1 year ago

Hi Tom, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be made more aware of your experience with them. If you have any further concerns or questions regarding your experience, please don't hesitate to contact our support team at support@shiply.com. We are here to assist you and address any issues you may have encountered. Kind regards, Anne

Posted 1 year ago

“Shiply is a very good idea but the automatic algorithms need improvement. If I try to discuss via message the pick up times, the system identifies numbers and thinks i am trying to bargain prices or send direct contact data and blocks the message. This should be taken care of, it is impossible that this problem has not been identified earlier.”

Helpful Report

Posted 1 year ago

Hi, Thank you for bringing this issue to our attention. We apologize for any inconvenience this has caused during your communication with transport providers. We are constantly working on improving our algorithms to provide a better user experience and ensure smoother communication between users and transport providers. If you have any further suggestions or encounter any other issues, please do not hesitate to reach out to our support team at support@shiply.com. Thank you for your understanding and continued support. Kind regards, John

Posted 1 year ago

“Communication started out very well. I accepted an offer. The company which made the offer was new to Shipley, did not like the terms of the contract with Shipley, and will not continue the business relationship. They referred me to another transporter, who was excellent”

Helpful Report

Posted 1 year ago

Hi Ron, At Shiply, we strive to connect customers with reliable transport providers who can meet their needs. While we regret the change in the transporter, we're pleased that the situation was resolved with the assistance of the alternative provider. If there's anything else we can assist you with, please don't hesitate to contact support@shiply.com. We value your feedback and are continuously working to improve our services. Kind Regards, Michael

Posted 1 year ago

“Initially very convenient, if you haven't a list of shippers to hand, but quickly becomes tiresome as Shipley ensures that they keep their commission.”

Helpful Report

Posted 1 year ago

Hi Lorraine, Shiply operates as a platform that connects customers with transport providers, and as part of the service, we charge a commission to cover the costs of maintaining the platform and facilitating transactions. This commission allows us to continue providing a reliable and secure platform for both customers and transport providers. Your feedback is important to us, and we will consider it as we continue to improve our services. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“You need to process the payments faster. This is a Show stopper for Transports that need to be arranged quickly.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback regarding payment processing. We understand that timely payment processing is crucial, especially when arranging transportation services quickly. We continuously strive to improve our payment processes to ensure efficiency and promptness. We appreciate your patience and understanding, and we are committed to providing a smooth and efficient payment experience moving forward. If you have any other questions or concerns, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“Wegen Bezahlung hat sich die Kommunikation zum Spedituer verzögert.”

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Posted 1 year ago

“Man bekommt keine Rechnung über die Provision von Shiply.. Man kann sich die Finger danach wundschreiben.. und die Gebühren von Shiply sind unverhältnismäßig hoch.”

Helpful Report

Posted 1 year ago

Shiply is rated 4.5 based on 44,636 reviews