Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,661 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,661 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to get a deposit refund when a courier fails to do a job is very annoying, they don’t simply pay you the money back they relist the job and tell you they will give you a credit! If I wanted it relisting I would have done it myself and if I asked for my money back don’t tell me I am having a credit! Treat your customers fairly and try answering your phone or at least show some numbers to contact you. Poor customer service.”

Helpful Report

Posted 2 years ago

Hi Bill, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Steve

Posted 2 years ago

“Although I like your initiative and quick service that connects two extremes, but you do a very little check on your operators, nothing is held on them, no DBS nor insurance. The operators can do whatever they like with the customers. I have had 2 consecutive bad experiences where my items would be stolen by your operative and your support said there is nothing they can do about it. It will be nicer if you could work on securing the delivery item by holding operators more responsible.”

Helpful Report

Posted 2 years ago

Hi, Thanks for your review. I am sorry to hear your latest experience with Shiply was not a positive one. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If you need help with other issues, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Michael

Posted 2 years ago

“Not good when you end up with a parking ticket”

Helpful Report

Posted 2 years ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Steve

Posted 2 years ago

“I was asked by Shiply.com to rate for the Shiply service and the service of the transportation company I hired to haul my vehicle across Canada long before the shipping started. When I did not respond because I had nothing to rate before service started, an email came saying that it means I am fully satisfied with the services and a 5-star rating would be given as default. I think it is cheating. I hope that Shiply can hold the survey until after the business is done to more accurately reflect what clients really experienced. Also, most companies providing quotes to bid the business are using nick names. This made it difficult for clients to get details about the companies of interest as well as their online reviews. Hope Shiply can improve this.”

Helpful Report

Posted 2 years ago

Hi, Thanks for the feedback. If you need help with other issues, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Steve

Posted 2 years ago

“Not a straight forward transaction too much fuss for a very simple collection/delivery of a pallet”

Helpful Report

Posted 2 years ago

Hi Fran, Thanks for the feedback. I would kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be made more aware of your experience with them. Kind Regards, Anne

Posted 2 years ago

“Your 20% cut of the shipping quote is unreasonable”

Helpful Report

Posted 2 years ago

Hi, Sorry to hear that you feel this way. We feel that our commission rates are fair and reflect good value. However, we understand not all our customers feel the same way, and we appreciate the feedback. Kind Regards, John

Posted 2 years ago

“Loads of unprofessional people on here that quote for jobs then change there mind and don’t honour there quotes Also pick up your vehicle and hold on to it for days until it fits into there schedule without letting you know until they pick up Maybe some great hauliers on here but I’ve yet to meet any .”

Helpful Report

Posted 2 years ago

Hi Geoff, Thanks for the feedback. I would kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be made more aware of your experience with them. Kind Regards, Anne

Posted 2 years ago

“They were half hour late. No apology. Cheap , but not reliable. Might have got damaged on route”

Helpful Report

Posted 2 years ago

Hi, Thanks for the feedback. I would kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be made more aware of your experience with them. Kind Regards, John

Posted 2 years ago

“A rate Shiply, as a company, low because you can’t speak to anyone in person and every one of their responses to customers with bad experiences are pre-scripted responses. They have no checks and balances with their carriers. Unreliable movers are not removed from their list. BEWARE! In two days I had two companies cancel on me. The 3rd company (Youness20) was awesome though.”

Helpful Report

Posted 2 years ago

“Shiply works well when getting a quote for a single item but the website does not provide a good communication channel for explaining a more complicated job - like moving a series of possessions. Moving companies need to know how much distance moving furniture will be involved and on which floor possessions are kept. I have received 23 quotes each with lots of questions which the website hadn't asked requested of me so I cannot accept any quote without further explanations. Not impressed. The support team shrugged their shoulders and suggested I write a long explanation of detail into the box marked "brief details". They didn't know what the character limit was.”

Helpful Report

Posted 2 years ago

“The company Stevenson after the service charged me 30 £ extra when everything was exactly as described before the booking. I wonder if I can still trust this online platform to find professional and reliable companies.”

Helpful Report

Posted 2 years ago

Hi Nadia, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please do contact our friendly support team on: 020 3137 2454 or support@shiply.com. Kind Regards, Anne

Posted 2 years ago

“Nicht sehr Seriös ich suche einen Autotransport die angebote die ich bekommen habe wollen alle mit den Auto fahren das wäre Steuerhinterzihung EU Bürger dürfen keine in der CH angemeldeten Fahrzeuge fahren Preise sind teuer da shiply mehr als die angegebenen prozente will man kann nich mal seine Handynummer direckt an einen Speditör schicker angeblich aus Datenschutz gründen dabei hat mir der Speditör geschriben er mache mein Transport für 850€ bei shiply muss ich jedoch über 1200€ bezahlen das sind keine 10-14% von den was der Speditör will das ist reine Abzocke”

Helpful Report

Posted 2 years ago

“Website was ok but company have been atrocious. No collection nearly a month after payment.”

Helpful Report

Posted 2 years ago

“Shiply had allowed a guy who had already scammed another individual to respond to my post and ended up scamming me as well. Shiply is very slow to respond to the situation, and in order to book a new transporter, I had to pay an additional $317. The price is VERY expensive. Be careful.”

Helpful Report

Posted 2 years ago

“Difficult to get support help.”

Helpful Report

Posted 2 years ago

“The courier disappeared with my goods. No further comms. Shiply still took their commission.”

Helpful Report

Posted 2 years ago

“As soon as you put a job on the list, they will offer many convenient quotes. Soon after they will start to increase their quote even double, despite of having posted all the information and even pictures. Prices are very high and I have found much cheaper offers on the web.”

Helpful Report

Posted 2 years ago

“viel zu teuer...”

Helpful Report

Posted 2 years ago

“Very user unfriendly site. Very difficult to communicate with shippers. Everything is filtered so the customer and the shipper can not communicate clearly.”

Helpful Report

Posted 2 years ago

“Incredibly expensive almost £300 for a trip of about 80 miles (1. Man load)”

Helpful Report

Posted 2 years ago

Shiply is rated 4.5 based on 44,661 reviews