Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“It has been a month and the transport provider has not delivered my item. After two weeks attempted delivery of the wrong item was made. Then an appointment was made to deliver late in the evening and the driver failed to turn up. Shiply have been unhelpful, saying all they can do is ask the driver to contact me. Very disappointing.”

Helpful Report

Posted 3 months ago

Hi Joanne, We’re sorry to hear about the issues you’ve faced with your delivery. We understand how frustrating it can be when transport arrangements don’t go as planned. While Shiply acts as a marketplace to connect you with transport providers, we do encourage all drivers to maintain clear communication and meet their commitments. If the driver is unresponsive or fails to deliver, please reach out to our support team at support@shiply.com. We will do our best to assist and escalate the matter. Additionally, if your item is delayed or undelivered, we recommend reviewing the terms of the transport provider’s agreement and their insurance options for further resolution. We hope this issue is resolved for you as quickly as possible. Kind Regards, Steve

Posted 3 months ago

“I booked a collection, but the driver never showed up for the job. I would never recommend this service.”

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Posted 4 months ago

Hi Rax, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Megan

Posted 3 months ago

“Do not use this service for the delivery of any valuables. They are very careless, do not care about the nature of the contents they carry. I had everything that was valuable and could break broken by using this service to move items from France to the UK, disappointing. I paid for protection, they came back with a silly reply when i applied for refund.”

Helpful Report

Posted 4 months ago

Hi Kojo, We’re sorry to hear about your disappointing experience and the damage to your items during transport. While we always recommend choosing transport providers carefully, especially for valuable or fragile items, we understand your frustration. For future moves, we strongly suggest confirming the full insurance coverage with the transport provider prior to accepting a quote. If you availed of the Shiply Protection Plan (SPP), it's essential to understand the terms and conditions before availing of this plan. The exclusions section states that SPP does not cover damage due to improper packaging by the shipper. When shipping fragile items or any goods requiring special handling, it's crucial to communicate this with your transport provider beforehand. Proper packaging and protection of items play a significant role in ensuring their safe transport. Discussing these requirements with your transport provider can help minimise the risk of damage during transit. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you have any further questions or concerns about our insurance policies, please feel free to contact us at support@shiply.com. We're here to assist you and ensure that your shipping experience with Shiply is smooth and hassle-free. Kind Regards, Megan

Posted 4 months ago

“Have arranged with Vehicle-Expert to uplift car in the south to transport to Scotland today. Heard nothing cannot contact anyone, left messages but no call back. This is ridiculous !!! I'm having to wait in house, seller down south is having to wait in house. Would certainly never recommend Shiply with this experience. Matthew Sneddon 07737570053”

Helpful Report

Posted 4 months ago

Hi Matthew, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 4 months ago

“Shipper missed 3 scheduled dropoff dates. Does not communicate until we reach out to him asking where is he and when he’s coming. Finally one day he arrives early and says we have 20 minutes or he’s leaving. He is a liar tells my wife that I told him not to come in the middle of the night and also blames shiply saying they had been contacting us (they have not and I don’t believe they are supposed to).. I can handle delays but can’t accept lying. He’s very disorganized and rude also.”

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Posted 4 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 4 months ago

“We had a package picked up from my daughter’s address with a request that it be delivered to warehouse between the hours of 10 and 4. The package was worth £300. This hasn’t been delivered and we are struggling to find out where it is. The transporter is not communicating with us. There seems to be no responsibility from Shipley at all. I am very disappointed. We are over a week in Trying to contact the transport Company”

Helpful Report

Posted 4 months ago

Hi, We’re sorry to hear about the trouble you’ve experienced with your delivery. While Shiply operates as a platform connecting customers with transport providers, we understand how concerning it is when a package doesn't arrive as planned and communication breaks down. We recommend contacting our support team at support@shiply.com with all relevant details, including the transport provider’s name, listing reference number, and any communication logs you may have. Our team will assist you in reaching out to the transporter and investigating the situation. For valuable items, it’s always best to confirm insurance details with the transport provider before booking and consider additional protection options like Shiply's Protection Plan to avoid situations like this in the future. We sincerely apologise for the inconvenience and are here to help resolve this as quickly as possible. Kind Regards, Anne

Posted 4 months ago

“Courier picked up my item within the agreed time slot but today when they should have delivered the item at the other end we haven't heard anything from them and it's way past the agreed time slot. First time using Shiply and unless this gets sorted quickly it will be my last time”

Helpful Report

Posted 4 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 4 months ago

“Shiply is only a platform for companies to place their offers. They have no control over the actions of these company for e.g. if they damage your car (like they did to mine) but you are the person selling the item and not their customer you cannot leave feedback. I alerted Shiply and sent evidence but they told me they could only forward my message to the company who still ignored me. So in effect there is no guarantee that damage caused by one of their listed companies will pay for the damage they caused. Cannot recommend to anyone.”

Helpful Report

Posted 4 months ago

Hi Louise, Thank you for sharing your experience. I’m truly sorry to hear about the damage to your car and the difficulties you’ve faced in addressing this issue. At Shiply, we act as a platform connecting users with transport providers. While we do our best to ensure quality and reliability, we don’t directly manage or control the actions of the transport providers. We always recommend confirming full insurance coverage with the transport provider for high-value items before accepting a quote. In future transactions, you might consider opting for the Shiply Protection Plan (https://www.shiply.com/de/protection-plan-terms) to provide extra protection in cases like this. If you need help with other issues, please contact our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 4 months ago

“Driver immediately changed the critical pick up time from the agreed to time after the time he asked for. He knew the new time would not work and and it was a bait and switch. I had to fly 700 miles to do the pick up myself and get a truck rental. Shipley’s answer is not to give the deposit back but wants to give a credit on a future service. lol your driver immediately breaks the contract and you want to keep my money? I will not come back.”

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Posted 4 months ago

Hi Will, I'm sorry to hear about your cancelled transaction with one of our transport providers. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, Megan

Posted 4 months ago

“En plein problème de livraison non respectée et impossible d avoir une réponse cohérente de la plate-forme... très déçu !”

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Posted 4 months ago

“Unfortunately not a good experience for the customer on this occasion Didn't turn up at the scheduled time agreed, and didn't bother to let me know. Just reply with 'sure' when they do reply, and which isn't helpful either! Wouldn't recommend, poor service, below average service 👎”

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Posted 4 months ago

Hi CJ, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 4 months ago

“was booked in for a week waited all day weds refused to contact us by phone or by e mail to only come up with yet another delivery date no apology no nothing complete waste of time nothing resolved as yet”

Helpful Report

Posted 4 months ago

Hi Kevin, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 4 months ago

“Esperienza negativa purtroppo, il trasportatore si è lamentato si è lamentato sulla locazione del ritiro (pur avendo indicato indirizzo) , dicendo che la zona era troppo isolata e in più si è lamentato del fatto che le moto non erano marcianti (dopo che lo avevo fatto presente sia a voce che per messaggio)concludendo poi dandomi del poco corretto!!!E la moto ho dovuto dare una cifra extra per farmela portare nel box che stava comunque in piano.Tutte queste lamentele inutili quando il prezzo lo ha deciso il trasportatore e io ho accettato senza batter ciglio.Tra l’altro trasportatore che si proclamava organizzato per le moto e invece ha legato la moto con gli elastici (invece che le cinghie apposite)e un elastico ha graffiato il serbatoio”

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Posted 4 months ago

“Le pongo una estrella porque no me deja poner cero. Me.entregan un mueble golpeado, una puerta rota, las bisagras partidas y el cristal de una puerta roto. Elntrabsporrista me admitebque se lomhan cargado. Inicio una reclamacion porque hebpagado un extra por el Protection Plan Como no tengo factura del mueble (comprado hace años en una tienda que ya no existe) ni una foto previa al transporte que demuestre que estaba bien, el Protection Plan que pagué no se hace cargo de nada. Dinero tirado a la basura y un mueble roto. Sinvergüenzas.”

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Posted 4 months ago

“The Porsche Panamera arrived damaged - over 2,5k. Shiply says "we have nothing to do with this, we are not even a broker or intermediary of any sort" (what are they paid for then? They take almost 30% of the overall transport sum". The actual transport company says they are not responsible, they hired a driver. And the driver doesn't respond. In the end you are stuck with everyone pointing fingers at each other - how convenient! DO NOT USE THEM - BOOK DIRECTLY WITH SOMEONE YOU CAN GRAB IF THINGS GO WRONG!”

Helpful Report

Posted 4 months ago

Hi, We’re truly sorry to hear about the damage to your vehicle and the issues you've faced in seeking accountability. Shiply acts as a platform to connect customers with transport providers, and we do our best to vet providers to ensure quality service. However, we understand your frustration with the challenges in dealing with multiple parties involved in a delivery. For high-value items, we always recommend discussing insurance coverage directly with the transport provider before booking to ensure peace of mind. For additional protection in future shipments, you may want to consider our Shiply Protection Plan. This optional plan can provide extra security on top of the transport provider's insurance. If there’s anything further we can assist with, please contact our support team at support@shiply.com, and we’ll do our best to help facilitate communication with the transport provider. Kind Regards, Megan

Posted 4 months ago

“Ridiculous amounts quoted, for several shipments to the same address, many requests for measurements & weight when already supplied inclusive of sending an eBay links as requested from the site with each company then requesting for the third time for same information. Quotes for same item to same location varies from £800.00 to £150.00 Serious Problems & Utter Time Wasting!”

Helpful Report

Posted 4 months ago

Hi Kelly, We’re sorry to hear about the frustration caused by the varied quotes and repeated information requests. We aim to simplify the quoting process, but we understand that inconsistencies and duplicate requests can be frustrating and time-consuming. If you'd like assistance with navigating the process or have specific concerns about particular quotes, please don't hesitate to reach out to our support team at support@shiply.com. We're here to help make the process easier for you. Kind Regards, John

Posted 4 months ago

“Scam company. One of their shippers stole my goods and shiply did nothing. Metropolitan police went to their offices to talk with them and it is just a fake office. Nobody there. Do not use this lousy company. Eventually you are going to lose even if they get it right sometime.”

Helpful Report

Posted 4 months ago

Hello Neil, We're sorry to hear that you had a negative experience. Shiply takes issues of scams and theft very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you encountered scammers or experienced theft while using our service, please report the incident to our support team. We will investigate the matter thoroughly and take appropriate action. We want to clarify that we no longer maintain an office in London. For the most prompt assistance, please contact support at support@shiply.com. Our team will cooperate fully with the Metropolitan Police and provide any information we have on your transport provider to support their investigation. Kind Regards, Steve

Posted 4 months ago

“Most of these people are scammers. Dont do it. Paid for services never provided. Damaged my things. Everyone points the finger at the other person. Double brokering. Its been a nightmare. Only deal with people you know.”

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Posted 4 months ago

Hi Russell, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 4 months ago

“We excepted the bid and they canceled for no reason now cannot get refund currently on deposit.”

Helpful Report

Posted 4 months ago

Hi, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 4 months ago

“My sideboard was damaged very badly and Leviosa the transport provider never returned my emails when I asked for compensation! It was the most disappointing experience and I just want your customers to know about this transport provider called Leviosa. Your customers should know how careless they were when they transported my furniture! Worst of all, they stopped communication when I asked for compensation!! Your customer should never use this company called Leviosa operating on your platform!”

Helpful Report

Posted 4 months ago

Hi Yulin, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews