Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,672 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,672 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 14th December 2024

343

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price was good and so was the communication with the company, both by email and on the phone. They collected and delivered within the 3 hour time slot. I have taken a star off because the driver didn’t bother to let me know he’d delivered it, so we were waiting an hour or more and then I went out to the entrance and discovered the leather sofa left under the porch and my security camera showed him arriving an hour earlier. I didn’t really think this was great as we live in a country area with badgers, foxes, stray animals and crows etc all of which could have marked or even ripped the leather settee.”

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Posted 1 week ago

“Joe was fantastic. Great communication and I would highly recommend him to anyone needing boat transport. Will definitely use him again. The site was also easy to maneuver.”

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Posted 1 week ago

“I was surprised at how many quotes I received so quickly. I accepted a quote in the end from a man who did the job quickly at a good price. Very reliable and friendly.”

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Posted 1 week ago

“Simple and effective”

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Posted 1 week ago

“Very terrible customer service, they don’t answer calls. Cancelled my collection because they had a fallout with the courier agent, you would think they would be readily available to sort out the delay I would experience, nothing. Filled out a customer help message with auto reply saying I would get a response with 6hrs. That didn’t happen.. I think the worst of all is them not answering your call. I had to refund my customer as they were not prepared to wait for another week to receive the goods. I would like my deposit back or going to get my bank involved. Do not use be aware if you don’t want deal with headache of chasing wind”

Helpful Report

Posted 1 week ago

Hi Stan, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 1 week ago

“The hauliers initially give you a cheap quote to get your attention and then stick the price up when you start communicating with them.”

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Posted 1 week ago

Hi, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, John

Posted 1 week ago

“Positiver Kontakt”

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Posted 1 week ago

“Alles seriös und gut,zu empfehlen.Danke,bis zum nächsten mal.”

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Posted 1 week ago

“Excellent service & quote. Our items arrived on time and the shipper was fantastic!”

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Posted 1 week ago

“I used lancar_3 for my car. Excellent service and gave me heads up on my potential quote for my car to the point of he ended up having my car instead. Would highly recommend him. Thank you.”

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Posted 1 week ago

“Excellent app and usage”

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Posted 1 week ago

“It has been a month and the transport provider has not delivered my item. After two weeks attempted delivery of the wrong item was made. Then an appointment was made to deliver late in the evening and the driver failed to turn up. Shiply have been unhelpful, saying all they can do is ask the driver to contact me. Very disappointing.”

Helpful Report

Posted 1 week ago

Hi Joanne, We’re sorry to hear about the issues you’ve faced with your delivery. We understand how frustrating it can be when transport arrangements don’t go as planned. While Shiply acts as a marketplace to connect you with transport providers, we do encourage all drivers to maintain clear communication and meet their commitments. If the driver is unresponsive or fails to deliver, please reach out to our support team at support@shiply.com. We will do our best to assist and escalate the matter. Additionally, if your item is delayed or undelivered, we recommend reviewing the terms of the transport provider’s agreement and their insurance options for further resolution. We hope this issue is resolved for you as quickly as possible. Kind Regards, Steve

Posted 1 week ago

“can`t fault this guy. most helpful .well pleased.”

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Posted 1 week ago

“MY SHIPLY DELIVERER WAS FANTASTIC. HE PICKED UP EARLY AND DELIVERED THE SOFA BEFORE BEING GIVEN THE ADDRESS.....EFFORT ABOVE AND BEYOND, WHICH IS HARD TO FIND THESE DAYS WHEN SO MANY ARE CUTTING CORNERS.”

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Posted 1 week ago

“Really easy usage and good overview. The Response is from the companies ist fast”

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Posted 1 week ago

“je ne parle pas anglais !!!!”

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Posted 1 week ago

“Top merci à vous.”

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Posted 1 week ago

“Tolle und professionelle Arbeit, leider sehr unbekannte Seite.”

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Posted 1 week ago

“Brilliant Service! Thank you. Highly recommend - this was so easy and efficient.”

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Posted 1 week ago

“Shoutout to Fast_CAR_Ship (4054) for connecting me with a carrier (JR Transport) the morning after I put in my request for 11/26. Our driver (Abbos) was expected to deliver my car Dec 2nd, but he was on the road everytime I saw the BOL. He just delivered my car about an hour ago and it’s Nov 30th! Communication from dispatch and driver were great no complaints, Thank you all!”

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Posted 1 week ago

Shiply is rated 4.5 based on 43,672 reviews