Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,919 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,919 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 30th December 2024

345

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really liked Jay who moved out dining set from WA to CA with utmost care”

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Posted 2 weeks ago

“Nice service, thank you.”

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Posted 2 weeks ago

“Everything ok”

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Posted 2 weeks ago

“The delivery was faster than expected. Andrew kept me in the loop until the Van was delivered in Glasgow. Wonder customer satisfaction. Great guy”

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Posted 2 weeks ago

“This fiasco is for the record books. Not so much the carrier, but the Shiply Company. No communication about the inability to pick up as promised. the shipper had exscuses, however was able to transfer the load to a different carrier. Meanwhile emails and calls, all day. ablsolutely the biggest horrific joke in the shipping industry. I can honetly say, not much on writing a poor review unless I REALLY feel the services or products offered were substandard. and well.. This one takes the most CRAPTACULAR service provider. No customer service phone numbers. Canned e mail responses. basically got your "deposit" and took off. the SUCK IF YOU VALUE YOUR BUSINESS CARGO. AND WANT IT TO ACUTALLY ARRIVE. WITHOUT HOURS OF ENDLESS EMAILS AND CONCERN LOSING PRECIOUS TIME. HIGHLY DO NOT RECOMMEND”

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Posted 2 weeks ago

Hi Rob, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Regarding communication, I apologise for any inconvenience caused. Shiply no longer offers phone support. The best way to contact us and get assistance is through email at support@shiply.com. Our customer support team will be happy to help you with any issues or concerns you may have. Kind Regards, Anne

Posted 1 week ago

“Good to deal with made process quite easy”

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Posted 2 weeks ago

“Need to move it, use shiply. Easy process start to finish.”

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Posted 2 weeks ago

“Fantastic service”

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Posted 2 weeks ago

“Top rapide et efficace”

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Posted 2 weeks ago

“This company is trash. The reviews are clearly mostly fake - after I left a negative review for a shipper they magically got a dozen positive ones within 10 minutes.. The company claims to vet companies but doesn't. Stay away.”

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Posted 2 weeks ago

Hi, We're truly sorry to hear about your negative experience with our platform. We strive to maintain a safe and reliable environment for all our users, and we take reports of fraudulent activity very seriously. Please know that we have strict policies and procedures in place to vet and monitor the service providers on our platform. However, we understand that there may be instances where undesirable experiences occur, and we're committed to addressing them promptly. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, John

Posted 6 days ago

“Bester Transport überhaupt. Nicht zu topen. Vielen Dank.”

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Posted 2 weeks ago

“Leo was awesome! The driver was also. Super nice people. Great communication from start to finish. I knew my shipment was in safe hands. It was delivered on time. Awesome experience and I will use them again.”

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Posted 2 weeks ago

“Vehicle was shipped perfectly way faster than expected. Zero issues. Very happy!”

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Posted 2 weeks ago

“Servicio muy útil para encontrar transportista”

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Posted 2 weeks ago

“Great service Great Communication we are very happy! The driver kept in contact with me the whole time. We appreciate the service”

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Posted 2 weeks ago

“Shiply was very professional and answered my questions. They delivered my vehicle with no problems. I would highly recommend this company”

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Posted 2 weeks ago

“Tanto la recogida como la entrega han sido perfectas. El producto llegó en perfectas condiciones. Muy recomendable.”

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Posted 2 weeks ago

“Great price and amazingly prompt delivery of my e-bike! Highly recommend.”

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Posted 2 weeks ago

“no complaints. I found a provider who specialized in exactly the type of transport that I needed.”

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Posted 2 weeks ago

“efficace et rapide”

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Posted 2 weeks ago

Shiply is rated 4.5 based on 43,919 reviews