Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,621 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,621 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pick up was the wrong time. Then pick up was later then said. I had a tracker on my shipment. It was in one place for 15 hours. I had to call and text many times to get a response as to time of delivery. It was also late. Then there was an issue with payment. Overall communication was awful but my motorcycle made it in the same condition so I was happy. After all that I received a call telling me how I needed to leave a great review. I do not recommend using them.”

Helpful Report

Posted 8 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 7 months ago

“Dommage pas de paiement par carte bleue possible et difficile pour obtenir une facturation, il faut se contenter du devis”

Helpful Report

Posted 8 months ago

“Communication not very timely. Seeing how everything is done via email; you would think there would be better timing with information. They took their money at the speed of light. End result ; job accomplished so not all bad just room for improvement.”

Helpful Report

Posted 8 months ago

Hi Roger, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 8 months ago

“Price: The initial quote was decent, however, upon receiving the details of my radiators the price was slightly increased. Nevertheless, I still went with them. Communication: The communication was decent, however, on the day of the collection it was poor. I was given a window of 11-2 and sent multiple messages after 2pm that received no response. The company called at 4:30pm and arrived at 5pm to collect. Collection: While I did make it clear how many rads I had and their weight I still had to assist in the carrying of the rads, as they were too heavy for one of the couriers. Delivery: The delivery was fast. I think they collected on Saturday and the goods were received by the supplier on Monday and in good condition. All in all, the job got done and the goods were returned safely. Service was decent, but 3/5 for me.”

Helpful Report

Posted 8 months ago

Hi, Thank you for your detailed review. We appreciate your feedback and are glad to hear that the job was completed and the goods were returned safely. We're sorry to hear that the price increased slightly upon receiving the details of your radiators. Please be as specific as possible in the details of your item to avoid any significant changes in quotes. This helps transport providers provide accurate bids. Please leave feedback for your transporter on their Shiply profile so that other users are aware of your experience with them. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, Megan

Posted 8 months ago

“Im Endeffekt alles gut gegangen, da ich Glück mit dem Transportanbieter hatte. Shiply an sich hat leider keinen Kundensupport an den man sich kurzfristig wenden kann (nur via Mail und da erhält mal lange keine Antwort). Grundsätzlich eine gute Seite, solange man keine Fragen/Probleme hat.”

Helpful Report

Posted 9 months ago

“useful but expensive”

Helpful Report

Posted 9 months ago

Hi, Thank you for your feedback. We’re glad to hear that you found our service useful, but we understand your concerns about the cost. The quotes provided by transport providers on Shiply can vary depending on various factors, including the distance, the specific requirements of the job, and market conditions. While Shiply aims to provide a platform for competitive quotes, we understand that prices may not always align with local offers. We value your input and will continue to work towards providing a range of competitive options for our users. If you have any further questions or feedback, please don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 9 months ago

“The website is clunky, you cannot change your email address on your personal details; the facility to leave feedback is poor and it cannot then be edited, and the staff at Shiply are particularly unhelpful!”

Helpful Report

Posted 9 months ago

Hi, Thank you for your feedback. We're sorry to hear about your difficulties with our website and customer service. We aim to provide a seamless experience for our users, and it's clear we fell short in this instance. If you want to change your email address, please contact our support team at support@shiply.com, and we will assist you with the update. We also appreciate your comments on the feedback system and will consider improving this feature. Kind Regards, John

Posted 9 months ago

“Gern wieder.”

Helpful Report

Posted 10 months ago

“Provision zu hoch, wird als Anzahlung für den Transport verschleiert 👎”

Helpful Report

Posted 10 months ago

“Einziges Problem: Shiply akzeptiert für die Anzahlung kein PayPal. Lastschrift ins NichtEU-Land England dauert und verzögert leider die Lieferzeit. Die anderen Zahlmöglichkeiten werden von mir nicht akzeptiert.”

Helpful Report

Posted 10 months ago

“OK, the website could be better. It's unclear how to create an account and you cannot see responses to your questions at first glance.”

Helpful Report

Posted 10 months ago

Hi Vanessa, Thank you for your feedback about our website. We're sorry to hear that you found it unclear how to create an account and that responses to your questions weren't easily visible. We're continuously working to improve the user experience on our platform, and your input is valuable to us. We'll take your comments into consideration as we strive to make the account creation process more intuitive and ensure that responses to inquiries are readily accessible. If you have any further suggestions or encounter any issues, please feel free to reach out to us at support@shiply.com. We're here to assist you. Kind Regards, John

Posted 10 months ago

“Worked well for me, a bit pricey, but got me what I needed - when I needed it.”

Helpful Report

Posted 11 months ago

Hi Mark, It's great to hear that Shiply was able to meet your needs and deliver your items when you needed them. The quotes provided by transport providers on Shiply can vary depending on various factors, including the distance, the specific requirements of the job, and market conditions. While Shiply aims to provide a platform for competitive quotes, we understand that prices may not always align with local offers. We value your input and will continue to work towards providing a range of competitive options for our users. If you have any further questions or feedback, please don't hesitate to reach out to our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 11 months ago

“Some carriers are scammers on shiply and some are good so do your research on reviews before committing with anyone.”

Helpful Report

Posted 11 months ago

Hi Ron, It is essential to do thorough research before choosing a carrier on Shiply. While the majority of carriers on our platform are reputable and reliable, like any marketplace, there can be some outliers. We strongly encourage users to check reviews, ratings, and feedback from previous customers to make an informed decision. Your peace of mind and satisfaction are paramount to us, so please take the time to ensure you're comfortable with your choice before committing. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Best regards, John

Posted 11 months ago

“Grundsätzlich gute Sache! Hatte aber, trotz Angabe eines größeren Zeitrahmens, so meine Probleme das auf den Punkt zu klären. Da der Abholort nicht 24/7 parat stehen konnte, war es "zeitmässig" schwer 2 Orte "unter einen Hut" zu bekommen, wenn man keine Kontaktdaten wie Handynr. sofort austauschen kann. Was erst nach Auftragsannahme ging. So wird es ein ewiges hin+ her! Sonst alles gut gelaufen.”

Helpful Report

Posted 11 months ago

“Erste Angebote kommen schnell, leider dauerte, in meinem Fall, die Freischaltung mit dem Spediteur lange.”

Helpful Report

Posted 11 months ago

“Sehr hohe Vermittlungsgebühren”

Helpful Report

Posted 11 months ago

“Leider ist es ein Problem eine Quittung zu bekommen für die Provision”

Helpful Report

Posted 1 year ago

“Ist übersichtlich gut gemacht aber zu Teuer die Gebühren”

Helpful Report

Posted 1 year ago

“It's necessary to wait three or four days, till the affortable bids flow in”

Helpful Report

Posted 1 year ago

Hi, We understand that finding affordable bids for your shipment is important to you. Transport providers may take some time to review and bid on your listing. This allows them to consider various factors, such as their current availability, the specific requirements of your shipment, and the distance involved. Typically, transport providers are able to review and submit bids for listings within a few minutes to hours. However, if you have not received any bids within three to four days, reviewing and potentially adjusting some details of your listing may be beneficial. We recommend checking the accuracy and completeness of your listing details, including the pickup and delivery addresses, shipment dimensions, and any special requirements. Sometimes, small adjustments can help attract more bids from transport providers. If you continue to experience difficulties or have any questions, please don't hesitate to reach out to our customer support team at support@shiply.com. We're here to assist you and ensure a successful shipping experience. Kind Regards, Megan

Posted 1 year ago

“youll wait you whole live for invice for shiply provision / service as company its bad to use little like deal with gipsies”

Helpful Report

Posted 1 year ago

Hi Timm, We can only provide you with a receipt for the deposit payment made. Your chosen courier would need to issue a receipt/invoice for the outstanding amount, as this payment was made directly to them. Please contact your chosen courier, and they should be able to assist you here. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

Shiply is rated 4.5 based on 44,621 reviews