Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,918 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 30th December 2024

345

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed to return a glass shower screen to the company I bought it for to get a refund. I used Shiply for the first time on the advice of the company I was returning to. The Shiply agent delivered the screen and I paid them the rest of the fee. The screen company wanted a photo as proof of delivery in order to provide the refund I was owed. I spent weeks trying to contact the Shiply agent delivery company through the Shiply online support ticket system which is utterly hopeless. They say they will respond within 6 hours. This is not even close to the reality. They have made no real effort to help me and now I'm more than £150 out of pocket and have to write it off as it has caused too much personal time and stress to me already and simply is not worth it anymore. Shiply is a great concept, but if anything goes wrong do not expect them to help you.”

Helpful Report

Posted 4 days ago

Hi Scott, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 day ago

“Pessima azienda...non fidatevi a fare pagamenti anticipati”

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Posted 4 days ago

“Good expérience”

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Posted 4 days ago

“Excellent service très efficace et fiable”

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Posted 4 days ago

“Excellente livraison à tous les niveaux. Réactivité, information et qualité de service au rendez-vous. Sympathique en prime. Je vous les recommande sans hésiter.”

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Posted 5 days ago

“Je suis passé par Luigi auto transport sans problème très professionnel avec un très bon tarif je recommande”

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Posted 5 days ago

“threatened us as a customer for listing the ship to address to get accurate quotes. we will never use this unprofessional team of idiots. we don't need threats from these a-hole companies who are a burden on commerce by extorting high fees from delivery companies”

Helpful Report

Posted 5 days ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 4 days ago

“Sehr professionell. Sehr zuverlässig. Sehr freundlich. Absolut zu empfehlen!”

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Posted 5 days ago

“Super Transportunternehmen. Pünktlich, sehr unsichtig . Gehen sehr sorgfältig mit den Möbeln um . Tragen alles in die Wohnung und bauen alles auf . Echt klasse Männer !!! Vielen Dank nochmal !!”

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Posted 5 days ago

“Difficulties with the first shipping scheduler delay after delay until I contacted Shiply. Asssited me in relisting and getting a quality responder. Good job!”

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Posted 5 days ago

“Awesome and easy.”

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Posted 5 days ago

“Todo correcto.”

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Posted 5 days ago

“good job, customer was happy”

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Posted 5 days ago

“Das war mein erster Auftrag bei Shiply und ich bin begeistert von der einfachen Handhabung und sicheren Abwicklung. Hier schaue ich öfter rein.”

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Posted 5 days ago

“Just fine and on time”

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Posted 5 days ago

“Pick up and delivery went off without a hitch. Thank you Caroline for coordinating the pick up”

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Posted 6 days ago

“Everything perfect 🙂”

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Posted 6 days ago

“Shiply is a shell game. They claim they connect you with service, but they hide the real names of the companies, so you cannot do research on who you are really choosing a bid from. Shiply names are not real company names. Once you choose a bid, that is just a broker. The broker then arranges the transport. When something goes wrong with your delivery, as it did for me, no one will stand behind their service. I have already posted a review for my transporter (Diesel Auto Express) and my broker (Smart Transit). Smart Transit owner responded to my review by calling and emailing me a threat to take down my review. And Shiply does nothing about it. Do NOT use Shiply!”

Helpful Report

Posted 6 days ago

Hi, I'm sorry to hear about your experience and appreciate you bringing this to our attention. To clarify, Shiply acts as a platform connecting customers with transport providers, and you can view detailed profiles, including reviews, for all transport providers before accepting a bid. While Shiply usernames may differ from company trading names, the full transport provider details are shared with you once you accept a quote, allowing you to communicate directly with them and confirm their legitimacy. We take incidents like the one you’ve described very seriously. Threatening behaviour is unacceptable, and we encourage you to report this directly to our support team so we can investigate the matter further. Please rest assured that we expect all providers on our platform to adhere to professional standards, and we’re here to help address any issues you’ve encountered. If you have further concerns, feel free to reach out to us at support@shiply.com. Kind Regards, Megan

Posted 4 days ago

“Very good job and excellent price.”

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Posted 6 days ago

“Great help using shiply again everything went smoothly one happy chap here and will continue to use them again when needed A+++++ Thanks”

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Posted 6 days ago

Shiply is rated 4.5 based on 43,918 reviews