“Unfortunately, I have to give one star and zero wasn't an option.
I have sent over in Feb 2021 two boxes with used clothes from UK to Germany. The nightmare started with the pick-up. It was a nightmare to schedule a pick-up time and have been at home two days when no one showed up. I called TnT and finally managed them to go the extra mile and send someone again to let it pick-up after their shift.
Next chapter, the boxes have been on its way for 1 month and no one neither Sherpr nor TnT could tell me where they are. But one mysterious morning they arrived in Germany and I was just happy. But, of course that wasn't it.
Just two month later I received an Invoice by TnT claiming import sales tax. Sherpr put a value of 200 GBP on my clothes, which made the custom control calculate everything accordingly. Sherpr had no idea, what the regulations are and whether a lower number would make more sense as it was completely randomly picked anyway.
I have never seen such incompetent company and can only hardly discourage everyone to use them and pay a bit more but get the service you are paying for. and based on the reviews I have read on this page this happens a lot.”
“Impossible to track my packages. My packages were returned back to my home without any warnings and as I was moving out and not living there anymore they let the packages their unsafe.”
“If I could leave a zero star review, I would. I booked Sherpr to ship boxes from London to Paris, France, in December 2020 and was absolutely appalled by the service they provided. Let me explain: I scheduled a short trip to London from France to facilitate the pick-up on the scheduled day. However, after waiting at the storage unit all day (from about 10am to 6pm), nobody came to collect the boxes. I was not given any notice about an issue with the collection, and despite trying to reach someone from Sherpr on the phone on the day to understand what was going on, I was unable to speak to speak with a member of staff a single time. The collection ended up taking place the following day by UPS, but I received an email from Sherpr after the collection to confirm they had scheduled a new pick-up. Clearly, they had no clue that my things had already been collection, or where they were.
On the delivery side, my boxes arrived in several batches and late. What's more, one of them was missing, and at this point I have given up hopes of receiving it. Ironically, that box contained valuable porcelaine dishes and was by far worth more than any of the others. Coincidence? Probably not.
Throughout this entire shamble, I was unable to speak to a member of staff on the phone a single time, despite calling them repeatedly. I was also informed that the person I had initially been in contact with by email had been fired (no surprise there), but frankly, the subsequent contact person was no better.
All in all, I would avoid this shipping company at all costs. The service provided (or in my case, not provided) is laughable, and I have literally never come across worst customer service in my life. Zero stars from me and I certainly will never be using this company again.”
“I am so sick of this company. I have send 4 weeks ago 2 suitcases with a promise it would be there 5 days later international shipment from scotland to torre del mar. Sherpr didnt send me the labels so i couldnt print them out wich wasnt told me either. So eventually picked up 2 days later then planned.. eventually been send and stuck in barcelona for ages as sherpr didnt send the correct documentation. Multiple times asked for them to send whatever tnt needed. 4 weeks later and they are sending my stuff back to scotland where it shouldnt be. I am disgusted by their service. And they make promises they cant keep nor do anything about this. I have phoned barcelona tnt and they said they phoned me on the number sherpr has given them wich wasnt the right number as i told sherpr a couple of times. Dont spend ur money or time in this stupid company. Its a scam!!!!!”
“Second time using Sherpr and will definitely be using again whenever I travel. They make everything so easy and the customer service was really responsive and helpful when I called to get some shipping advice. Highly recommend.”
“THEY DONT EVEN DESERVE 1 STAR BUT MINUS 1000, SUCH A BAD EXEPERIENCE FOR THE LAST 2 MONTHS.
Words fail me regarding this company. They are Incompetent and unreliable. Guys DO NOT USE Sherpr they are such cowboys! My luggages did not arrive at my destination and has now been missing for TWO MONTHS. Absolute nightmare I am still thinking that I am dreaming, I never met a company in uk suck as Sherpr.
I have spoken to Andrew and Ezequiel numerous times via emails since my miss-placed luggages and they has absolutely no information for me as to the whereabouts of my luggages!
I find it completely unprofessional how in our world today with the security and technology available to you as a large shipping company can completely miss-place baggage. NEVER AGAIN 🤬”
“This is the second time I am writing here because I was asked to remove my review until my issue was resolved.
Sherpr's communication and follow up is quick and very customer oriented, so all three points here are for that.
However, know that they work through third party shippers who do not have any contact with you and so are not responsible for your shipment. Also, do not depend on Sherpr to inform you of all the forms required to be filled as depending on where you are moving your goods to, you may have different requirements. So, if you are moving to Norway, for example, and sending across personal items, make sure to fill the form on the Tolls and Customs website https://www.toll.no/en/goods/moving-goods/. We were not aware of this form and had to pay a toll of more than 400 pounds as tax for shipping our own items when migrating.
Also, make sure that Sherpr prepares the invoice of what you're shipping and not groups of materials such as "10 towels, 10 trousers" etc. as this is otherwise interpreted as commercial shipment.”
“At the beginning I was quite skeptic to book it or not too book it as I read some of the reviews that weren’t happy about the service but then I follow my intuition and I follow through.
The luggages arrived earlier than expected and in good condition.
Ezequiel answer all emails I sent to him and when I was in Spain also email me to let me know the luggages were due to be deliver that day.
He was outstanding from the beginning to the end.
The only thing they need to improve is answering the phone as some customers they might panic as they might need to speak with someone on the phone.”
“This company was outstanding to deal with. They were utterly professional and took great care with walking me through the whole process of sending quite a few boxes out to Majorca which all arrived safely with everything intact. I couldn’t recommend them more. Lucy”
“Faultless from beginning to end:
- Arrived on time (pick-up was from a really remote town, so was worried they wouldn't be able to find it) but they arrived there as stated
- I missed the e-mail with the tags to attach to the luggage, but the guys who picked up the suitcases took them and were able to attach the stickers for me (thank you so much for that!!)
- Kept me updated on whereabouts through TNT
- Arrived safely on the return date in the hands of a very kind man (just as the man picking up the suitcases was)
This service saved us so much money as our suitcases were WAY over the weight limit and we had no choice but to fly with Ryanair, who would have charged us a fortune.
By the time you factor in the price of a large taxi to accommodate the large suitcase + all the hassle of dragging around huge suitcases + excess baggage fees, this service is 100% worth it.”
“I engaged with Sherpr to arrange the shipment of some boxes as part of a relocation. Sherpr arranged the shipment of my property with a courier but they didn't collect the goods two days in a row. I accept that the courier was at fault but when you book via Sherpr which is essentially a middle man you lose the power of being able to interact directly with the courier. Sherpr were very responsive and did facilitate shipment of my boxes. Unfortunately when they arrived at their destination a number of them were in bad shape, this was because they had been taped together and of course the boxes were not packed to be shipped in this way. I am curious as to whether this was done to reduce freight costs, all I know is that any cost savings that may have been gained by doing this were not transferred onto me and Sherpr have not been so responsive when I emailed them about this. This is certainly something worth clarifying with Sherpr before using their service. If I had to ship boxes again I would deal directly with the courier, its the same amount of hassle but you have more control.”
Dear Audrey,
We are sorry to hear that you feel this way. The courier did not collect on the first day, and on the second day we had the same issues, however, we arranged, at the cost of Sherpr, for a day courier to arrive within the hour to collect your items to bring in to our warehouse. From there, we packaged up the boxes accordingly, as they were not all fit for shipping as individual items.
We are happy that all of your belongings in the boxes arrived safely.
Many thanks,
The Sherpr Team
