“I just thought it was a first class service. Smart, trustworthy staff, very helpful and efficient. No complaints at all (though I did struggle to find the tent in Clapham but that was just my stupidity).”
“We used the Sherpr service at London-Brighton, everything about it was excellent. Information about pick-up/ drop-off was clear and there were never any queues. All the staff were polite and helpful. Great service!”
“Used this incredible service to transport my bike recently! Was really impressed by the website, its effectiveness and live support! It arrived promptly, as expected, and in perfect condition! Would definitely recommend!”
“I purchased a road bike on eBay and used Sherpr to transport it from Sheffield to London. The website is user-friendly and they have live support on hand to assist with any questions and queries. The process was quick and easy and the video instructions for how to disassemble the bike were extremely useful for my eBay seller. The box arrived on a Monday, (a box perfectly designed to safely pack the bike), and a day later the packed bike was collected. The bike reached me on time, on Wednesday, in perfect condition and I would not hesitate to recommend using this service.”
“Good service. Bike was delivered on time and no damage to the bike. Tracking delivery system was good. Customer service is excellent and they have answered all questions I had before sending my bike away.”
“I used Sherpr to travel my TT bike to Italy for the GF World Champs. Service was personalised and first class - really helpful with the packing of the bike and accommodating around drop off of the bike at both ends. It made the trip so much easier than flying with the bike and equipment - i've booked them for this years race already.”
“I found Keiren incredibly helpful. He went out of his way to help me plan the logistics around several trips and manage the process smoothly. He also followed up and ensured that the boxes arrived on time, bikes were collected and delivered correctly. If there was any problem he was always there to assist and was super communicative. The boxes Sherpr provided are well designed to protect the bikes and the process so far has been seamless. Excellent service. Well worth the money”
“Excellent costumer service, they reply to emails quick and call you to confirm details about your booking and delivery. I also used their standard bike box, which is pretty solid itself and with the bike inside it's even more compact - their video about how to pack the bike could be also handy for a first timer. I definitely recommend both their product and their service.”
“Dreadful Experience
As a 1st time user I was not surprised to learn that SHERPR use 3rd party courier companies. Unfortunately the 3rd party courier company was DPD who subcontracted the work to a local company, FREJA in Denmark, which made it impossible to track. The delivery was delayed repeatedly, despite promised & missed dates. My customer was extremely annoyed by this, as it made it impossible to update him with progress and resulted in a disappointed client.
FREJA ended up contacting ME via email in Danish to ask what time I wanted the parcel delivered despite having the recipients full details, contact telephone number & e-mail address!!!
I understand that all of this was beyond SHERPR's direct control, but none-the-less they are ultimately responsible for using such an unreliable courier company. It would appear from conversations I had with SHERPR on the phone that DPD have been less than reliable with them on a number of occasions.
Based on my experience I would not use SHERPR again.”
