Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,930 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,930 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent .”

Helpful Report

“Very helpful crowd! And I am happy with the service and friendly approach :)”

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“Quick and easy to set up, first payment this month so hopefully it all runs as smoothly as it has so far.”

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“Easy to set up friendly service when rang”

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“I found the site easy to use and follow, Everything was accessible and I was able to set up accounts for myself and my son easily in no time at all, there were also good supporting email confirmations at every step.”

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“My name is Calvin hanson. I took My income protection policy out and Unfortunately had an injury at work and had to claim. It took them over two months to come up with a decision But where I live pay cheque to pay check I could afford the second month So they declined my case because I’ve missed a payment even though I said I would clear the payment the contract wasn’t cancelled or anything and they wouldn’t let me reopen another case . The whole reason of taking out income protection is if anything happened to me it would pay out every month so I could pay my bills. Unfortunately I cannot add a picture of the letter they sent to me but I will try to do it on Google reviews”

Helpful Report

Hi Calvin, Thank you for your feedback. Due to nature of the claim process containing sensitive information, I have sent you a private message with further details and to help address your concerns. Should you wish to further discuss the feedback that you have provided, please feel free to get in touch with our Member Services team on 0161 428 1212. Kind regards, Lyba

“It was very simple process and easy to fill up the application, they have replied my enquires very quick which was pretty impressive.”

Helpful Report

“I have been paying for accident/sickness cover for a number of years. I’m trying to claim sickness cover due to a broken ankle. The coronavirus has made reaching anyone by phone impossible. Doing email correspondence only. Instead of asking for all the paperwork they want to see in one go, even though I’ve provided ample, I get an email every 5/6 days asking to see something else. I am so annoyed, I’ve been paying my premium for years. Even though I’ve provided my mobile and landline numbers I have had no phone call. Really do your homework before taking out this kind of cover and see how long you have to wait until you finally get a payment from Shepherds Friendly or any other company. This is the first time I have made a claim and for a straight forward claim, there’s been a lot of delay tactics!!!”

Helpful Report

Hello, Thank you for leaving us a review. Due to the current situation our team is working remotely and so it may take a bit longer than usual for us to get back, we appreciate your patience and understanding. Someone from our claims team will be in touch with you today to help give you an update on your claim. In the meantime if you have any further questions or there’s anything else we can help with, please get in touch with our Member Services team by email on members@shepherdsfriendly.co.uk or over the phone on 0161 428 1212. Kind regards, Lyba

“Extremely easy to use website which contained top tips!”

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“Paid £1800 in premiums in 2 year's income protection.waited 7 WEEKS only to be told not eligible for benefits due to fact l did not disclose blocked ears, sore knee,stiff neck,heart burn and l enjoy a drink which most people do . AVOID THIS COMPANY”

Helpful Report

Hello, Thank you for getting in touch with us. Should you wish to further discuss the feedback that you have provided, please get in touch with our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk Kind regards, Lyba

“Very professional. Application was simple and easily understandable. I’m pleased”

Helpful Report

“Its very easy to set up and make payments towards. The documents given explain the process clearly and answer all possible questions i would have. Only downside is the lack of dates to choose from for a direct debit”

Helpful Report

Hi Kara, Thank you for leaving us a review and for the feedback you have offered. We will look into adding more Direct Debit dates within our application process. If you would like to change your Direct Debit date you are able to do this by contacting our Member Services team on members@shepherdsfriendly.co.uk or giving them a call on 0161 428 1212, and they will be able to help amend this to your preferred date and help with any other questions you may have. Kind regards, Lyba

“I would recommend.”

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“Easy & quick to open, especially when you can’t leave the house! Highly recommended.”

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“This company will charge you 10/20% or what ever they feel at the time for withdrawing your money and blame it on covid. Thieves... You’ve been warned!!!”

Helpful Report

Hello, thank you for leaving us a review. I just want to address your point to provide some context about the current situation. The spread of COVID-19 has had a significant impact on financial markets worldwide. All investments carry some level of risk, and during periods of uncertain and challenging economic conditions, they may lose value. For this reason, you should always view investing with a medium to long-term outlook of five years or more. While we understand that some members need access to their money now, and empathise with their situation, we also need to provide protection for our members who are remaining invested in the fund. To do this we apply a Market Value Reduction (MVR), which ensures that when members withdraw during adverse market conditions, they do not leave with more than their fair share of the assets. You can find out more about MVRs in your plan terms and conditions or by contacting our Member Services Team. Historically, this is not something that has been common, and is not a decision that has been taken lightly. However, we do find ourselves in an unprecedented situation, and this is necessary to protect all our members who have money invested with us. Please do get in touch if you would like to discuss this further. Our Member Services Team are available on 0800 526 249 or at members@shepherdsfriendly.co.uk.

“I had been searching for a trust fund for my 3 children when I came across Shepherds Friendly. So quick and easy to set up and payments taken on same day each month so no worries on my part. Would highly recommend. Thankyou!”

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“Very easy and straightforward to set up and follow up courtesy call much appreciated.”

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“I’d never thought about setting up a savings account for my children, until I found this website. It confirms all the things that I want for my kids when their older, having the reassurance that the money is going to be there and they’re the only ones that can receive it, makes me happy. They give me the excitement for the future for my children x”