Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,911 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,911 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

Write Your review

Tell us how Shepherds Friendly made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple quick process”

Helpful Report

“Very easy and convenient and hopefully a fruitful partnership.”

Helpful Report

“Very easy to set up. I had to call customer services to change my DD date and that was an easy and pleasant process also. Would highly recommend.”

Helpful Report

“Shepherd's staff very pleasant and helpful. Online application for Shepherds Young Saver Plan streamlined and straightforward.”

Helpful Report

“Easy to open an account and documents emailed almost by return. Very favourable service.”

Helpful Report

“Girl was very friendly and explained the plan in great detail making sure I understood all the plan entailed”

Helpful Report

“Quick and easy to open the account, very user friendly”

Helpful Report

“Very quick and pleasant experience. Easy to read and fill in. Defiantly recommend to everyone.”

Helpful Report

“Have not yet received any paperwork nor the phone call you were supposed to receive so a bit underwhelmed - I definitely didn't need the call but confirmation of when payments start would have been good”

Helpful Report

Thank you for your review Gary, we welcome all feedback. Shepherds Friendly is a modern mutual organisation and our primary duty is to our membership, we value your business and will always endeavour to put our members at the heart of everything we do. A member of our Team will contact you shortly to discuss your review and look into your query.

“Excellent customer service I had sent the wrong sort code for the Direct debit and it was picked up quickly and dealt with efficiently and effectively. Thanks.”

Helpful Report

“Easy to use website and excellent cashback offer.”

Helpful Report

“Very easy to open and website is clear”

Helpful Report

“I wasn't aware you weren't able to access your account online.”

Helpful Report

Dear Luke Thank you for taking the time to discuss your review with us and are pleased that you are happy with the outcome. We will always strive to improve our service to our members. We are actively working on implementing online account access and online payments as part of a larger project, based on feedback from our members.

“Very simple to set up, no complicated questions or unnecessary hassle. Easy to understand. Good communication from Shepherds Friendly. Quick responses. Would recommend.”

Helpful Report

“Fantastic service”

Helpful Report

“Very easy to put in place Information in plain English East process start to finish”

Helpful Report

“Very simple and efficient”

Helpful Report

“Very quick and simple to set up with all information easy to read and understand”