Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,911 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,911 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

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“Minimum fuss and pleasant staff”

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“Made me feel valued as a customer and when I asked if I could have policy details by hard copy there was no problem and the details were received promptly”

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“Always had lovely, friendly, helpful and patient personnel on the other end of the phone!!!”

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“Speaking to me on the phone in a way that conveyed an approachable manner. Due to a technical difficulty the operator needed to phone me back and did so straight away not leaving me waiting around. Operator seemed happy to answer my questions doing so with a cheerful disposition and not sounding bored or annoyed.”

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“User friendly interface.”

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“Easy to use system, prompt attention”

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“Straightforward to apply. Good communication back too.”

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“I would like to tell you how good you are, but I'm only six months old.”

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“Good communication.”

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“The return on my monthly payment, far exceeds the like of AXA/sunlife”

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“Level of cover was the most favourable - your agent was very helpful”

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“Good but just want to shop off line.”

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“Good service. No pressure or hard sell antics. I sorted a small policy for my grand-daughter on-line although extra help & guidance was available if I'd required it. Easy! Good Mutual Society. Trustworthy & reliable. D. H. West Mids.”

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“By giving me the reassurance of having a life insurance”

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“They are friendly helpful, and I received a favourable rate compared to other companies”

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“I was looking for over 50's insurance and had been recommended other companies, however having searched on line I found Shepherds Friendly to be much more competitive than anu others. The on-line application is very easy to understand and complete, I have already recommended this insurance to others who are also considering this type of insurance.”

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“Professional and friendly service.”

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“I deal with Claire Dolby all the time, she is very helpful, answers my questions & does everything I ask for (I.e. Change direct debit times & amounts) Well done to Claire & the team I would like to ask one question, can you send me details on how to view my account on line? Thanks & keep up the good work.”

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“Good”

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“No way of seeing my account I'll be closing it as soon as I can find a phone number. It's like having an account with a ghost”

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Shepherds Friendly is rated 4.6 based on 2,911 reviews