Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,890 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,890 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's been a great experience so far! Easy to use platform. Great track record and ethical investment options.”

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“No medical checks, so quick and straightforward to apply. Highest payout compared to others. Will definitely recommend.”

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“Information clear and easy access”

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“Really good service and very happy”

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“This is very easy to do online for open a account for my children”

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“Quick, easy and rewarding.”

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“Very efficient online service”

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“Opening account was easy.”

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“Effortless.”

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“It was so quick and easy, I can't wait to sit back and watch the pennies grow for my retirement.”

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“It took over 10 days for the child ISA to be made and the email to be sent and I'm still waiting for it to be linked with my main ISA.”

Helpful Report

Hello, Thank you for reviewing your experience with us. I'm sorry to hear that you have been left waiting in relation to your Junior ISA. I'm not sure what has caused these delays but we would be happy to look into this for you; please contact our Member Services team on 0800 526 249, or via email to members@shepherdsfriendly.co.uk, so we can assist you with this matter. Kind regards, Melissa Shepherds Friendly

“Poor so far. No response to the questions I asked”

Helpful Report

Hello there, Thank you for your feedback. At Shepherds Friendly, we pride ourselves on the high standard of service we provide, so I'm sorry to hear that you haven't had a response to your questions as of yet. If you still require assistance, our Member Services team will be more than happy to help; you are welcome to contact us on 0800 526 249 or via email to members@shepherdsfriendly.co.uk. Many thanks, Melissa Shepherds Friendly

“Very good society to deal with”

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“As I have just joined I can’t really give an opinion. Ask me in a years time”

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“Very straightforward advice,”

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“Most of the good reviews discuss communications, not quality of investments. I have several other SSISAs all performing at a similar level (20% rise in 5 years). Yet Shepherd's Friendly use performing at a fraction of this and charging a massive MVR (Market Value Reduction) of you want to withdraw your money. The performance is bad enough but the penalties are appalling. I recommend Nutmeg, Moneyfarm or any non-mutual over these fraudsters.”

Helpful Report

Hello Roger Thank you for taking the time to leave a review. I'm saddened to hear that you have been left disappointed by one of our investment plans. Please be assured that our investment strategy, while different to those of some other providers, aims to offer more consistent returns over the medium to long term. As such, we have paid annual bonuses to our Stocks & Shares ISA members for the past 18 years, even when markets were strained. I'm slightly confused by your mention of the Market Value Reduction, as we are not currently applying one to any of our investment plans. As I would like to make sure that you have all of the most up-to-date information about your plan with us, I have asked our Member Services team to get in touch with you. Please be advised that they will contact you shortly. In the meantime, if you require any assistance at all with your plan, please feel free to contact us on 0800 526 249 or via email to: members@shepherdsfriendly.co.uk Many thanks Melissa

“The person I spoke to was very helpful, thanks for your service”

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“Good communication”

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“Very easy process and the web pages are clear to understand.”

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“Friendly and informed rep when I phoned for initial information. Joined via website which was very easy to use”

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Shepherds Friendly is rated 4.6 based on 2,890 reviews