Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,930 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,930 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just joined was straightforward process”

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“Very quick and simple”

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“Super website- easy to navigate through the application. Straightforward process that didn’t take long at all. Excellent communication from Shepherds Friendly too. Would recommend.”

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“Easy process... Got me the isa I was looking for... Easy process to access my account and add money off needed... 5 stars”

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“It really impress me how many positive reviews for this company. My experience with them is really bad, after I got ill they said "they dont pay because they dont have my complete medical record, despite they already have it". I contacted to QuotemeHappy happy and they said there is nothing they can do. Have in mind that the longer it takes you to try to get payd, the longer youll be paying to them month after month, even if they are not going to pay you a penny. After I spoke to the broker, they said... yes, If you stop paying, theyll stop your case. Beautiful.”

Helpful Report

Hello there, Thank you for your review, we appreciate you taking the time to share your feedback about your experience with us. At Shepherds Friendly, it is always our aim to put members first; as such, each case is reviewed and considered on an individual basis. I'm saddened to hear that you are not satisfied with the service you have received. If you would like to discuss the matter further, our Member Services team will be happy to speak with you. You can reach us on 0800 526 249 or via email to members@shepherdsfriendly.co.uk. Kind regards, Melissa Shepherds Friendly

“Easy to deal with and thorough”

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“I was looking to start investing small to see how it goes as I am new to it. I wanted to create a portfolio to see how they perform, it seems more interesting than just saving in a bank account. It was easy to sign up to Shepherds Friendly and I got life insurance with my plan too, bonus!”

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“Very easy to use and add money to my account.”

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“Invested through quidco to recieve a stated £60 cashback. Once complete, only £25 was tracked. Cancelled on that basis. If they cannot be honest with that part of the investment, where else will they mislead you?”

Helpful Report

Hello Jeffrey, Many thanks for getting in touch and letting us know about your cashback experience. Sometimes cashback may initially track at a lower rate at first but then it is updated to the correct rate on confirmation of your plan. We’re always happy to help our members with queries like this to ensure that they are resolved quickly and processed in an efficient manner. If you would like to discuss your cashback query with us please get in touch with our Member Services team on 0800 526249. Thanks Libbi

“Very quick and easy couldn’t fault the experience”

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“Easy to navigate”

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“Very helpful and guided me through investing.”

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“Easy on line application.”

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“straight forward process - no magical bells and whistles but an easy to use interface and good follow through”

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“Very good service”

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“Very easy and efficient to open up a plan”

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“Straight forward and easy to do with no unnecessary questions.”

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“Easy to open the account”

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“very good to me and helpful and did my plan very quickly within three days”

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“A smart, safe choice. Easy to set up an account and speedy customer service”

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Shepherds Friendly is rated 4.6 based on 2,930 reviews