Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,904 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,904 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to set up.”

Helpful Report

“Its fantastic !!! loved the customer service and my insurance itself !! It's given me great peace of mind and clarity of what my policy entails !!!”

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“Very helpful friendly staff. Explained the products very clearly.”

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“Amazing company would recommend saving for my little daughter for her future”

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“I loved the consistency of this process and the quality of the insurance product itself!!! I had contacted staff to clarify some terms and conditions, and it was explained precisely and clearly - which I appreciated!!! Thanks very much!!!”

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“It was very easy to fill in on line No medical good return for your investment for death plan and no calls from anyone trying to sell you more than you want to pay”

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“Quick and easy to setup”

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“Very welcoming anhelpful way to save for son”

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“Excellent customer services. Was a smooth transition when opening account for my daughter.”

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“DO NOT GET INCOME PROTECTION after having a sick note and case reviewed, which took a month they declined my case based on some sports physio I had two years previously, they then cancelled my plan. No customer service contact and my claim was for mental illness which was totally unrelated to the sports physio I had two years ago. Do not rely on this company for help!!”

Helpful Report

Hi Allison, Thank you for getting in touch with us. Our Claims team have tried to get in touch with you but unfortunately they have been unable to get through. We would like to support you with the feedback you have provided and address any concerns you might have. If possible, please contact our Member Services team on 0800 526 249 or by email on members@shepherdsfriendly.co.uk to discuss this in further detail. Kind regards, Lyba

“My experience with Shepherds Friendly regarding my business was professional, quick and I am satisfied with the results.”

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“Shepherds Friendly made opening an ISA for my new born was a simple stress free process, The online tools are easy to access and I can’t thank them enough.”

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“Quick , friendly and easy to set up!”

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“I have been looking forward to open account with Shepard ISA, becos they aretrusted and reliable, I will 99% recommend them to family and friends which presently I have recommend my cousin and she has open an ISA account. With Shepard am good to go........Woooo”

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“Very easy and quick”

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“Easy to set up”

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“It’s ok but the introductory offer is nowhere to be seen”

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Hi Fulbahar, Thank you for getting in touch with us. Vouchers are sent out by email shortly after the first premium has been paid into the plan. If there’s anything else we can help with, please contact our Member Services team by email on members@shepherdsfriendly.co.uk or by calling 0800 526 249. Kind regards, Lyba

“So easy to set up and plan for your child’s future. If I knew it was so simple to set up I would have done it years ago.”

Helpful Report

“Found it easy enough to sort out a savings account with an added incentive of £50 voucher which I’m looking forward to receiving”

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“cashback did not show correctly, felt cheated.”

Helpful Report

Hi Liang, Thank you for getting in touch with us. I’ve asked someone from our Member Services team to get in touch with you to help with your cashback query. In the meantime if there’s anything else we can assist with, please contact our Member Services team on members@shepherdsfriendly.co.uk or on 0800 526 249. Kind regards, Lyba

Shepherds Friendly is rated 4.6 based on 2,904 reviews