Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,930 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,930 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really don’t have much to say unfortunately. What little o have had to deal with Shepherds Friendly is it was easy to open the account for my daughter. And the one assistant who I dealt with via E-mail was quick and efficient. So for now I am pleased. I will wait to see if my joining £50 voucher comes through. Otherwise you will have a slightly unhappy customer.”

Helpful Report

Hi Sean, Thank you for leaving us a review. Your voucher will be sent to you via email shortly after you have paid your first premium into the plan. If there’s anything else we can help with or if you have any questions, please get in touch with our Member Services team by email on members@shepherdsfriendly.co.uk or by giving them a call on 0800 526 249 and they will be happy to assist. Kind regards, Lyba

“My stocks n shares isa had a 20% reduction placed on any withdrawals or transfers. This was devastating, I had to cancel buying a property which was at exchange of contracts stage. I lost money with conveyancers, only by good fortune I checked my withdrawal balance before signing. Worse ever financial decision ever, scandalous.”

Helpful Report

Hello, thank you for leaving us a review. I just want to address your point to provide some context about the current situation. The spread of COVID-19 has had a significant impact on financial markets worldwide. All investments carry some level of risk, and during periods of uncertain and challenging economic conditions, they may lose value. For this reason, you should always view investing with a medium to long-term outlook of five years or more. While we understand that some of our members need access to their money currently for various reasons, and empathise with your situation, we also need to provide protection for our members who are remaining invested in the fund. To do this we apply a Market Value Reduction (MVR), which ensures that when members withdraw during adverse market conditions, they do not leave with more than their fair share of the assets. You can find out more about MVRs in your plan terms and conditions or by contacting our Member Services team. Historically, this is not something that has been common, and is not a decision that has been taken lightly. However, we do find ourselves in an unprecedented situation, and this is necessary to protect all our members who have money invested with us. Following a review of the rate last month, I would like to let you know that we have reduced the MVR and this will continue to be monitored closely by us. Please do get in touch if you would like to discuss this further. Our Member Services team are available on 0800 526 249 or at members@shepherdsfriendly.co.uk.

“EXCELLENT SERVICE , FAST RESPONSE, QUICK COMMUNICATION”

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“very easy to apply”

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“Few weeks ago I contact with shepherds regarding my daughter’s account. Adviser were really friendly and she also helped me to open another account which I found very easy they do on the phone. Other best part was I didn’t in long queue like I experienced with my other company.”

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“I have just recently took out my sons Isa with Shepherds Friendly and it was so quick, easy and hassle free. I'd definitely recommend :)”

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“Honest in details of ISA, lovely members of staff with good communication skills”

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“I was a little unsure about who to open my children's junior isas with but the website has been informative and so easy to use. I have had no problems at all and managed to set up direct debits extremely easily. Very impressed thank you”

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“Easy to set up and information is simple to understand”

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“Followed a link from the Bounty website. Straightforward account opening process-received documentation instantaneously allowing cash to be invested for our newborn son.”

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“Everything so simple to do and any queries sorted out immediately”

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“Easy and quick to set up. I found through a bounty which took me straight to Shepherds friendly”

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“Easy and simple to set up, emailed and got a response very quickly and very helpful.”

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“I found the staff very helpful a6took time to answer my questions about the plan.”

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“Easy to use site and clear explanations of the package I wanted to purchase. Simple and smooth to set up would recommend to anyone.”

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“Easy to understand and open - no complaints.”

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“This was easy, straightforward and pretty much simple to fill out There was no complications and nothing to be concerned about. Knowing i have set this up for my child i know i am in safe hands and i am getting the best care when it comes to my child's savings.”

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“I got to savings for my children, and i could say Shepherd’s are doing good. Highly recommend for the parents out there thinking about the future of their kids.”

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“Very easy and straight forward to set up baby account.. Now I can start SAVING! Happy customer. Thank you x”

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“Setting up my plan was quick and easy, and for my budget Shepherds Friendly gives the best deal.”

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Shepherds Friendly is rated 4.6 based on 2,930 reviews