Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,930 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,930 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy online set up.. No issues very pleased to be on board 👍”

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“Excellent and easy to open account website.”

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“I am really pleased with the plan, it was so easy to set up. I was sent all the documentation via email and also received a phone call asking if I was happy with everything.... couldn't ask for a better service!”

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“Excellent costumer service explain everything to you nice and clear.”

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“Efficient, very fast responses”

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“Policy set up and ran smoothly for first year. Had 5 years without a single day off but got really ill in February so made first claim for 5 weeks. In October had an issue with my knee. As soon as they realised a lengthy claim was coming started digging as deep as possible through my situation to find away out of paying by manipulating the fact I was self employed and had other family members working with me but not employed by me. End result rejected my claim, forced to work injured and closed the policy. If there is any way out of paying they will find it. Make sure everything is water tight and you have everything to back it up especially if you run your own business. Could have easily made a part payment as I could clearly prove my own loss of wages. Most likely end up as a long drawn out court case which non of us have the time or energy for.”

Helpful Report

Hello, Thank you for getting in touch with us and bringing your recent experience to our attention. Should you wish to discuss your review with us in further details, please get in touch with our Member Services Team on 0161 428 1212 or by sending them an email on members@shepherdsfriendly.co.uk Kind regards, Libbi

“Quick and easy to register”

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“Really easy to set up. Also did it via Quidco which makes it even better value. Looking forward to seeing where it all goes!”

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“Very simple procedure and very clear. Would recommend.”

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“Very good service excellent. When do I get my welcome pack?”

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“Good and acceptable”

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“The plan was simple to set up with the simplistic language used to ensure the plan was easily understood. The process was very quick and easy, and the communications received back were excellent.”

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“Through my own fault I messed up when applying for my Shepherds friendly plan. I rang them and they were very helpful, so helpful that when I am eligible to apply again I will not hesitate to use them”

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“Easy to use”

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“I think that that it’s a great service, however could be made better with a slightly more user friendly website site.”

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“I have looked at all the over 50 plans on the market. Shepherds Friendly was affordlable and gave more life assurance cover than the other over 50 plans on the market”

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“Avoid at all costs! My mother who is 61 took out a policy for income protection - She claimed a year after the policy was taken out as she is not well. They honoured the claim for 3 months then just stopped. They have no grounds to stop paying, they are using clauses which are not applicable. my mother was fit and working when the policy was taken out - and has proof! They are claiming she was not- with NO proof and will not take into accounts and proof! She paid for a-policy she can not claim from and now left in a place where she cannot take out another policy as she is unable to work! I am taking this to the authorities! Very unfair!”

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“A great idea to get ready for your baby's future and really simple to set up.”