Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,888 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,888 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good and positive responses, prompt and supportive”

Helpful Report

“Signed up over a week ago, not able to log even though the email said I will get a link to set a password. Well, that did not happen. I've asked for help... several days later an email came with a useless advise, which never worked! Diabolical communication!”

Helpful Report

Hello Aiste, thank you for taking the time to leave a review. Our Member Services team has been in touch with you today to help solve your issue with logging in to your online account. If you do need anything else, please don’t hesitate to contact us using our online support form: https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Rosie

“Great and very easy!”

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“I've been with shepherds friendly for 2 years i needed to make a claim on my policy started my claim in November 23 and by end of feb everything was all sorted the most painless insurance processes I've ever had the asked for documents i provided these and they took care of the rest highly recommend”

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“I cancelled this the same day I took it out ~ I have had the confirmation of the cancellation and then everyday I get something in my in-box asking how I am enjoying this...I DON'T HAVE IT ~ Please stop!!63”

Helpful Report

Hello Sandra, thank you for your review. I'm sorry to hear that you're still receiving emails from us after cancelling your plan. We have now fixed this issue for you, so you should no longer receive communications from us. If there is anything else we can help you with, please don't hesitate to contact us through our online support form: https://www.shepherdsfriendly.co.uk/help-and-support/, and our friendly Member Services team will be happy to help. Kind regards, George

“I had my query answered in a cordial professional manner and was made to feel like a valued customer.”

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“Good customer service but would have to receive statement of account”

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“Solid choice for a really good long term fixed rate.”

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“it was easy to figure out and easy to pay in and set up”

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“Despite, emails and numerous calls to phone helpline, still unable to access my account”

Helpful Report

Hello, thank you for sharing your review, we're sorry that you haven't been able to access your online account. We have replied to you privately asking for some extra details, please would you be able to respond to that message so we can help? Alternatively, you can contact us through our online support form: https://www.shepherdsfriendly.co.uk/help-and-support/, and our friendly Member Services team will be in touch. Kind regards, George.

“Best plan and cover I could find. No need for a free pen!”

Helpful Report

“All they do is take the money of you and do not what to pay out . Had been with them 4 1/2 years and when I was of work they told me I can not claim a penny because it was not a accident you had a operation WHAT A WAIST OFF MONEY NO HELP A TALL NOT A HAPPY CUSTOMER”

Helpful Report

Hello, thank you for sharing your comments, we're sorry that we weren't able to help. If you have any more information that you would like to share, or if we can answer any additional questions you have, please don't hesitate to get in touch. Kind regards, George.

“Very informative.”

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“This scheme met my investment goals and was handled by friendly staff and an easy to use online process.”

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“Easy set up and hopefully good savings to follow”

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“Amazing staff, very friend and to the point”

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“very friendly service”

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“I have never received my love to shop voucher and friends who have opened accounts haven't either”

Helpful Report

Hello, thank you for your review. We’re sorry to hear about your experience with us. We would like to look into this for you, please would you be able to contact us directly using our online support form: https://www.shepherdsfriendly.co.uk/help-and-support/. Under the "How can we help you?" question, there is an option to pick "I have an enquiry about my voucher." Once you have filled the form out and submitted it, our friendly Member Services team will be in touch to help. Kind regards, George

“Very quick and easy to set up. Once signed into your account you can get all the information you need . Also it’s just a peace of mind that you are saving money for your little one for the future.”

Helpful Report

“Reading the reviews, it appears that I'm not the only one who experiences difficulties when attempting to file an income protection claim; however, I am the only one who is aware of the solution to recover my income, as KEZOOK COMPANY advises me on what steps to take once I contact them on Google. Take note: They never pay out! Steer clear of their income protection plan. There is no empathy, no logic, and no caring. It's simply a no; you're not insured, but as soon as you know you can rely on KEZOOK, everything is fine.”

Helpful Report

Shepherds Friendly is rated 4.6 based on 2,888 reviews