Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.61

4.6 Rating 2,952 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,952 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Setting-up a Savings Bond on-line was quick and easy as was the transfer of funds. A very slight hiccup to this process was experienced as regards the precise details of one of the forms identity required before an account could be opened, but this was quickly resolved by staff via E-Mail. Otherwise, all plain sailing. There is just one niggling minor point regarding E-mail letter correspondence . . . the mail-merge programme used picks up both my Christain name and middle name in the composition of the opening greeting i.e. Dear + . The usual convention in the UK being to use only the person's Christain name or the surname or both together . . never the middle name. I have seen this issue occurring with other on-line service providers and believe it arises from the use of "Off-the-shelf" software which makes no provision for recording middle names in a separate data field in the customer database. I have already advised Shepherds of this issue.”

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“I am a mature person and new to the world of ISA. I found the process very easy to understand and navigate.”

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“I was served by Bradley, he was very patient with his explanation and made sure I understood the varied options for me without being pushy. I am happy with the choice I made and Bradley had made it easy for me.”

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“Easy to set up and follow your account. Extremely helpful and quick at answering any queries.”

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“where is my plan, taken one out but not on my account, ive emaiked and no response...”

Helpful Report

Hello Kathleen, Thank you for sharing your review. I’m sorry to hear your experience wasn’t as you’d expected. So we can help you with this, we’ve sent you a private message requesting more information. Alternatively, you can contact us through our online support form: https://www.shepherdsfriendly.co.uk/help-and-support/, and our friendly Member Services team will be in touch. Kind regards, Elena

“Professional, very friendly and always customer focused.”

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“Usually very good. However you now seem to be like others, having to wait on the phone.”

Helpful Report

Hello John, Thank you for your review. We’re sorry to hear that your experience with us wasn’t as you’d hoped. We try to answer all calls in under 120 seconds, and at the moment we average an answering time of 90 seconds. I’ve looked in to this and, from the number we have for you in our records, two of your last three calls were connected within 60 seconds; one call took a little bit longer. Please let us know if this information is right or if you’ve also called from another number, and we can look into this for you. But please don't share any personal information publicly. You can get in touch with us directly using our online support form https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

“I have been let down big time when I was falling sick and the manager have discriminated me , I have not been paid as per agreement that I have signed for Please guys be aware to spend your money and never get help when needed, I’m still going to take it further and if not sort it will take it to court Definitely not recommending it to anyone who wants to have peace of mind simply because it’s very stressful”

Helpful Report

Hello, Thank you for your review. We’re sorry to hear that you’re unhappy with the outcome of your claim. We always aim to make fair decisions for all our members when they make an Income Protection claim. If you have any further queries, please don't hesitate to contact us through our online support form: https://www.shepherdsfriendly.co.uk/help-and-support/ Kind regards, Elena

“Opening a Fixed-Rate Bond account was very straightforward. When I needed help with a couple of points a phone call, which was quickly answered, soon put my mind at rest. The staff are friendly and very helpful. I highly reccomend Shepherds Friendly.”

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“Would have been 5 stars but I found it difficult not being able to see I'd put my password in properly before clicking ok”

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“Excellent service, very prompt to send information out.”

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“The company is efficient and it is convenient to use.”

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“All was good. Only reason I didn't give 5 stars was the over-the-top level of KYC.”

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“Very amazing service indeed easy to use easy to save.”

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“Easy to use”

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“It’s quick and easy”

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“Very good all questions answered”

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“Opened a 5 year fixed rate bond. Process was smooth and painless. On line system for proof of identity and address was very effective. Will open another account for my partner”

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“Easy to navigate.”

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“Failed transaction upon sign up, yet money take from bank. Emails to customer service & form filled in on website over the last week and still no response. Not a good start. Who knows where my money is?”

Helpful Report

Hello Shaun, Thank you for your review. We're sorry to hear that your experience with us wasn't what you expected. I understand that you have spoken to our Head of Member Services and your issue has now been fixed. If you have any more questions, you can get in touch with our friendly Member Services team through our online support form: Help & Support | Shepherds Friendly and they'd be more than happy to help you. Kind regards, Elena

Shepherds Friendly is rated 4.6 based on 2,952 reviews