Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,888 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,888 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to apply and understand the product.”

Helpful Report

“Excellent, friendly,and polite and gave advice on matters i did not understand”

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“Very efficient.”

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“DO NOT USE ; I used them for income insurance and they have treated me horrifically. When you make a claim they will use anything you have gone through to void it. Anything you ever visit a doctors/gp for ; whether its a headache, itch etc”

Helpful Report

Hello, Thank you for sharing your thoughts with us. As a mutual, our commitment is always to our members and this is reflected in our high claims paid rate of 95.2% over the past five years. We do take pride in the high level of service that we provide, and we are sorry to hear that this was not your experience this time. If you would like to further discuss your claim with us, please do not hesitate to contact our Member Services team on 0800 526 249 during our office hours or at members@shepherdsfriendly.co.uk.

“Setting up my account was very simple and straightforward.”

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“I joined on line via quidco and it was simple and straightforward”

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“This is the first heard of this family and they've been great with everything and very friendly”

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“Good rates and range of accounts”

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“Very quick and easy to open. All information needed was available and explained in detail online.”

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“ExceVCODES30llant company to deal with, good rates of cover”

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“Good, coherent instructions”

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“I already had one policy with this company on reading the paperwork I received there was a chance I would not be covered. I emailed company with the enquiry and got no response so telephoned on numerous occasions nobody picked up after 15 mins. So cancelled in cooling off period”

Helpful Report

Hello Howard, Thank you for your review. I'm sorry to hear that you haven't received our usual high standard of service this time and that this led you to cancel your plan. Please be assured that this experience is not reflective of how we support our members. I'm not sure why you were unable to reach us on this occasion, so I have shared your comments with our Member Services team to make sure we continue to meet our members' expectations. Kind regards, Melissa Shepherds Friendly

“Very easy to use website and tells you exactly the process to sign up and gives you plenty of choices. Would recommend to my family and friends”

Helpful Report

“Minimum of fuss and easy”

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“This company is scam and will not pay your income protection claim. Beware.”

Helpful Report

Hello Sadat, Thank you for taking the time to leave a further review regarding your experience with us. I’m sorry to hear that you have been unhappy with the outcome of your Income Protection claim. We always aim to make fair decisions for all of our members when they make a claim and, in the interest of fairness, we do have terms and conditions that must be met. From our records, I can see that you have been in touch with the Financial Ombudsman for an impartial review of your individual case and that the complaint was not upheld by them. I’m sorry if this wasn’t the outcome you were hoping for, but I do hope that this gives you some reassurance regarding the decision that was made about your claim. Kind regards, Melissa Shepherds Friendly