Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,904 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,904 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to set up”

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“seems to be very easy to deal with so far. I have set up a plan for an ISA.”

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“Friendly knowledgeable staff”

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“Took out a life policy with Shepherds Friendly 4 years ago. This was a second policy just to top up funds available towards cost of funeral. Found Shepherds Friendly very competitive and good value compared to other leading insurers.It was very easy to complete application on line and instantly seen amount insured when varying premium. Other insurers insist on leaving a phone number for someone to call with a quote. In other words a salesperson.Having carefully investigated this product I would highly recommend Shepherds Friendly”

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“So quick and easy to open an account online. Excellent communication letting me know every step of the process. Thank you”

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“So far so good”

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“It was easy to set up. I am pleased.”

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“Very easy and clear to set up.”

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“The young lady was very helpful and helped me fill the paperwork out”

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“Found it very easy to sort my Policy out online”

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“Do not use this company you will not get paid out I’ve been promised to be paid out after the first month and still not after 6 months now and now I’m a sole trader who Brocken his foot and nearly lost my business of this Pleas keep away from this company”

Helpful Report

Hello Jamie, Thank you for your review. As a mutual, our commitment is always to our members and we’re sorry to hear that we haven’t met your expectations this time. We are currently investigating your claim with us, but if you have any questions, please don't hesitate to contact our friendly Member Services team on 0800 526 249 during our office hours, or send an email to members@shepherdsfriendly.co.uk. Kind regards, Lucy

“I have never been so satisfied and at ease about saving money for my son in his junior ISA. I’m not the best at saving money but with your company, this is the best way for me to do so. I don’t get constant phone calls and I have only had an email recently because my sons 1st birthday had just passed. If I ever call them, they are extremely polite and don’t have you waiting for over more than two minutes for an answer. Would recommend to anyone, especially young mums like me who find it hard to save.”

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“Excellent customer service with competitive products.”

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“Excellent service and product. So easy to complete.”

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“Efficient service easy to use”

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“Excellent”

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“Easy to apply and understand the product.”

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“Excellent, friendly,and polite and gave advice on matters i did not understand”

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“Very efficient.”

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“DO NOT USE ; I used them for income insurance and they have treated me horrifically. When you make a claim they will use anything you have gone through to void it. Anything you ever visit a doctors/gp for ; whether its a headache, itch etc”

Helpful Report

Hello, Thank you for sharing your thoughts with us. As a mutual, our commitment is always to our members and this is reflected in our high claims paid rate of 95.2% over the past five years. We do take pride in the high level of service that we provide, and we are sorry to hear that this was not your experience this time. If you would like to further discuss your claim with us, please do not hesitate to contact our Member Services team on 0800 526 249 during our office hours or at members@shepherdsfriendly.co.uk.

Shepherds Friendly is rated 4.6 based on 2,904 reviews