Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,888 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,888 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prem majewski. Be warned do not use their income protection scheme. My premium has been canceled during attempting claim. My family left with no means to survive . Absolutely No explanation , no compassion - simply cancelled and all my premium money returned? Bunch of thieves. ! Discussed”

Helpful Report

Hello Mr Majewski, thank you for leaving another review. Again, we're sorry that you're unhappy with the outcome. We have responded to your review on Trustpilot explaining the fact that we have already been in touch regarding why we're unable to pay your claim. We would like to reiterate that when applying for an income protection plan with us, and when you're making a claim, that you answer our questions about your health and lifestyle openly and honestly. This is important as otherwise, the plan is invalid and would have to be cancelled, so we may not pay the claim. Please don't hesitate to contact our Claims team, who will be more than happy to explain their decision. Kind regards, George

“Income protection plan was cancelled during claim without reason and left me financially stuck and has adversely affected me since”

Helpful Report

Hello Mr Thomas, Thank you for getting in touch and leaving your feedback. We’re sorry we weren’t able to help you for reasons we have explained to you. If you have additional questions or concerns, please contact us and we will try to help you - https://www.shepherdsfriendly.co.uk/help-and-support/ Regards, Libbi.

“Great customer service. Very helpful.”

Helpful Report

“After myself having a Shepards account when I was born when my son was born a year ago I opened up the account for him and it has been the best decision I have made to see the money grow in his account and when I have spoken to customer services they are more than happy to help. I have recommended to all my friends and my baby group myself and my son go too.”

Helpful Report

“Seems like I'm not the only one who has issues when trying to make an income protection claim reading the reviews. Be warned - They don't pay out!! Avoid their income protection policy. There is no care or compassion, no reasoning. It's just a straight no you're not covered”

Helpful Report

Hello, thank you for leaving a review, we're sorry to hear you are unhappy with the outcome of your claim. We have contacted you requesting a few more details so we can look into this issue for you. Please could you reply with your plan number or postcode, contact details, and the best time for us to reach you? Alternatively, you can get in touch with our Member Services team on 0800 526 249 and they'd be happy to help you. Kind regards, Rosie

“Love it,best decision ever”

Helpful Report

“Love it,best decision ever”

Helpful Report

“Easy company to deal with, staff always extremely helpful & very pleasant 😊”

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“Had to make a claim for the first time, straightforward process and easy to deal with. Always a worry with insurance companies as you don't know until you need them how they will handle any claims. Very pleasantly surprised and would definitely recommend this company.”

Helpful Report

“Great service. Nice easy way to save and earn a little on top.”

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“Easy to use, got TopCashback. Great rates”

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“This is really bad company have the hight income protection plan been paying for years, starting to make claim with two sick notes, refused void claim now , been missed sold this policy & let down by this company court action maybe taken now as I haven't cancelled policy”

Helpful Report

Hello Michael, Thank you for leaving a review, I'm sorry to hear that we haven't met your expectations this time. We always aim to make fair decisions for all of our members when they make an Income Protection claim and, in the interest of fairness, we do have terms and conditions that must be met. Thank you for sharing your feedback on your experience with us. We are looking into this matter and we will provide you with an update shortly. If there is anything further we can do to help in the meantime, please don't hesitate to contact us. Kind regards, Rosie

“Very satisfying and informative also.”

Helpful Report

“Customer service is amazing. Everyone is so helpful and try to resolve issues straight away. Price for plans are what the customer wants and is affordable. Junior ISAs are such a good and smart idea of saving for children and just seeing the difference it will make in the future is what sold the idea to me.”

Helpful Report

“I read some of the negative reviews on here regarding income protection claims so i thought id add my own for anyone else reading. I had some initial teething problems with my claim but Shepards were more than helpful and understanding during a tough period in my life. On top of the claim i am also receiving extra support with my health issues that i didn't expect! Very impressed and happy with the service.”

Helpful Report

“Keep away form this company for income protection they will not pay out always making excuses even when I sent all my X-ray and sick notes very disappointing no one cares just take your money”

Helpful Report

Hello, Thank you for taking the time to leave a review regarding your experience with us. I’m sorry to hear that you are unhappy with the outcome of your Income Protection claim. We understand that this cover is important, and we do pay the vast majority of claims; in fact, last year we paid 96.2% of our member’s claims. We treat each claim fairly and on an individual basis and, on occasion, we are regrettably unable to help. In these instances, we will always explain our decision and the reasons why the claim has been unsuccessful. If we can be of any further assistance, you are of course welcome to contact us via our online contact form: https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Rosie

“The customer service was extremely helpful and very polite I have been very impressed both times I’ve phoned. What a lovely lady Sam is.”

Helpful Report

“Easy to contact and very helpful staff. Personal and friendly service.”

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“I choose shepherd's friendly as it was advertised in my unison booklet. It was very easy to set up, straight forward no complications. Very happy customer 😀”

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“As a member of unison, this was the best interest rate against other building society rate.”

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Shepherds Friendly is rated 4.6 based on 2,888 reviews