Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,904 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,904 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole experience of setting up ISA's for my baby twins was extremely easy. The online application was very straight forward and painless. When I rang customer services to discuss paying lump sums into the ISA's I found the lady I spoke with to be warm, friendly and professional....and dare I say it...British.”

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“Staff were friendly on the phone and explained the process well and answered all of my questions.”

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“Easy application form”

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“I have had no follow up as to whether or not the plan was approved since I provided all the details. Awful service.”

Helpful Report

Hi Gemma, Thank you for your review. Our Member Services Team will be in touch shortly to arrange for your Welcome Pack to be re-sent and to help with any other questions you may have. If there’s anything else we can help with, please feel free to get in touch by calling on 0161 428 1212 or by emailing members@shepherdsfriendly.co.uk. Kind regards, Lyba

“Really easy to setup”

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“I was happy with the process of joining up.”

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“I found the the plans easy to sign up for...friendly company to keep your money with and to watch grow”

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“Very quick and easy to set up. No hassle.”

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“Easy to use and understand! I love that I can top it up over and above my direct debits!”

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“Very good easy application process”

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“very straightforward .”

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“Fab-user friendly,easy to set up and use.”

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“It delivers everything it promised. Nothing more, nothing less. Just good, unfussy service. Brilliant.”

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“I've just opened a Shepherds Friendly account and the process was very straight-forward!”

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“Decided not to invest. This product is not for me.”

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Hi Lindsay, Thank you for leaving us a review and offering us your feedback. If you change your mind in the future we would be happy to welcome you back. Kind regards, Lyba

“Set up process easy enough to complete quickly. Some of the figures on investments, length of time of investment and costs etc weren’t that well explained.”

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“A lot easier to set up an ISA than other friendly societies”

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“Easy to use and manage account and website. Will recomend if you care about future of your child.”

Shepherds Friendly 5 star review on 16th May 2019

Helpful Report

Hi Magdalena, Thank you for leaving feedback on your experience with us. We are delighted you have chosen to share a picture of your beautiful little one, we adore meeting our members. Welcome to the Shepherds Friendly family, it’s great to have you on board! We look forward to seeing and hearing more about your little one in the future. Kind regards, Lyba

“The sign up process was really fast and easy. Look forward to seeing how my investments perform.”

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“I have recently applied for Junior ISAs for both my children and the online application process was so simple and efficient.”

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Shepherds Friendly is rated 4.6 based on 2,904 reviews