Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,904 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,904 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only just opened the SS ISA but the process was clear and transparent, hoping to see some good return in the future”

Helpful Report

“Shepherd Friendly offers a wide range of products that you can invest in, I am very happy with my product, and I am looking forward to a great return on my investment.”

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“Very helpful when trying to set up an account for my daughter, would reccomend to others.”

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“Setting up an account for my daughter was a simple and easy process. The online system was easy to navigate and complete. Online access is easy to use and clearly set out.”

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“Easy to set up.”

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“Far easier than I was expecting and a great way of saving for me”

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“Very easy to use saving account opened for my son for all the family to add to very happy with this company”

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“Easy to set up and can save for the little ones future”

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“Very easy to understand the info on the website. Incredibly easy to start a saving plan. Well worth the time.”

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“Simple set up. Cant comment on investment performance yet.”

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Hello, Thank you for your comment. We value the feedback we receive from our members, which we use to improve the experiences of as many members as we can. If you have any questions, you’re always welcome to get in touch with our Member Services team, who you can contact on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“No email response at all”

Helpful Report

Hello, Thank you for your feedback. I’m sorry to hear that you are still waiting for a response. We are currently experiencing a higher number of inquiries than usual, which may explain your delay in hearing back from us. Please be assured that I have passed on your details to our Member Services team, who will be happy to assist you. If you would like to get in touch before then, you are welcome to contact us on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“I applied online for 5 year bond one week ago and I am still waiting for an email to complete the application.”

Helpful Report

Hello, Thank you for your feedback. The needs of our members are important to us, and we always aim to get back to you as soon as we can. We have recently been dealing with more enquiries than usual, which may explain the delay in hearing back from us. Please accept my apologies for any inconvenience this may have caused. If there is anything else you would like to raise with us, please don’t hesitate to get in touch on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“Very good”

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“I signed up using the website. I found it clear and easy to use.”

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“good website. easy to use. just hope my bonus through Topcashback comes through ok!”

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“Very easy to sign up and full information of investment easy to understand .”

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“Smooth and simple process with easy to understand details”

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“Easy enough to set up. But: 1) would have preferred mailed policy rather than emailed docs. Couldn't find an option to arrange this. 2) would have preferred option to set up my own chosen Standing Order date, rather than having one imposed which I will need to change at a later date. Otherwise happy with policy.”

Helpful Report

Hello, Thank you for sharing your feedback with us. I’m pleased to hear that you are happy with your policy. We really appreciate any opportunities to hear about ways we could improve the overall experience of our members, and we will certainly take your comments on board for the future. If you would like discuss this matter further with us, you are welcome to get in touch with our Member Services team on 0800 526 249 or via email: members@shepherdsfriendly.co.uk. Kind Regards, Aidan