Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,890 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,890 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good website. easy to use. just hope my bonus through Topcashback comes through ok!”

Helpful Report

“Very easy to sign up and full information of investment easy to understand .”

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“Smooth and simple process with easy to understand details”

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“Easy enough to set up. But: 1) would have preferred mailed policy rather than emailed docs. Couldn't find an option to arrange this. 2) would have preferred option to set up my own chosen Standing Order date, rather than having one imposed which I will need to change at a later date. Otherwise happy with policy.”

Helpful Report

Hello, Thank you for sharing your feedback with us. I’m pleased to hear that you are happy with your policy. We really appreciate any opportunities to hear about ways we could improve the overall experience of our members, and we will certainly take your comments on board for the future. If you would like discuss this matter further with us, you are welcome to get in touch with our Member Services team on 0800 526 249 or via email: members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“Easy to set up the account and communication has been excellent”

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“Very easy to use”

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“Took 5 minutes and very helpful!”

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“So easy to do. Prompt feedback. Would highly recommend. No pushing just all online. Great”

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“Good and quick to apply however Quidco never tracked :-(”

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“I have top cover paying over £80 p/m. Not only is the customer services appalling,taking way over 3 weeks to reply but they will do anything possible to refuse payout! I definitely do not recommend”

Helpful Report

Hello, Thank you for sharing your feedback. I’m sorry to hear that you are unhappy following your recent experience with us. Being there for our members is central to everything we do at Shepherds Friendly. As such, we are keen to look into this for you and see if we are able to offer any assistance. I have passed on your contact details to our Member Services team, and they will be in touch as soon as they can. Kind Regards, Aidan

“Good customer service and generally a reliable low risk investment choice with very modest returns. However I am not keen on the MVR that has been disproportionately applied (10% )without providing any performance related information. As a member I disappointed that I am not able to withdraw my full balance.”

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“After searching the net you came out as very good value for money and very friendly as your title. We will recommend you to others”

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“easy to use, simple to set up :)”

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“very easy to aply for 9.9 well done”

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“Very easy to use with virtually instant policy documents sent online”

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“Easy and straight forward to sign up. Low starting contributions too, so it's relatively affordable for most people.”

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“This will be my first time using this account , however I have heard so many good things I opened two accounts .”

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“Probably going to cancel the policy I applied through Quidco and should have had a £215 payment award to my Quidco account. It has not tracked @nd I have had to raise a claim. I am therefore not going to risk the payment not being awarded. Have read some negative reviews so have a couple of weeks to think about cancelling.”

Helpful Report

Hello, thank you for giving us your feedback. I’m sorry to hear about this, we would be happy to look into this for you and I suggest that you contact our Member Services team on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“Very easy to get started, went through in minutes and look forward to seeing how it goes!”

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“A joy to find, the website was easy to use and navigate and the ISA was just what I was looking for. I had been searching around for one like this for a while and I'm glad I found Shepherds as it suits my needs. They have kept me up to date with the progress and now I just need to put money in there and fingers crossed, it works out in my favour.”

Helpful Report

Shepherds Friendly is rated 4.6 based on 2,890 reviews