Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.61

4.6 Rating 2,952 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,952 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Verification was cumbersome especially as I already have an account.”

Helpful Report

Hello, Thank you for your review. I'm sorry to hear that you found the verification process frustrating. We aim to make things as simple as possible for our members, and our process is in place to keep you safe. If you have any questions, please get in touch with our friendly Member Services team using our online support form https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

“Very friendly support team and they do good products.”

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“Previously I have good experience with Shepherds Friendly can invest confidentially”

Helpful Report

“Friendly people to talk to when unsure.Good secure along term investments”

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“Creditable service, pretty smooth ....until you wanted to get monies out,transferred! Web UX excellent, well thought out landing pages and customer journeys.”

Helpful Report

Hello, Thank you for your review. We always value feedback from our members. We're sorry to hear about your experience with withdrawing and transferring funds. I'd like to look into this for you, but I need a few more details. I've sent you a private message asking for a bit more information so we can help. Kind regards, Elena

“Thank you”

Helpful Report

“A straightforward process setting up an ISA.”

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“Shepherds Friendly has a very user-friendly app. The process of applying for a Junior ISA is easy and smooth. In addition, there is a generous cash-back offer.”

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“Great online saving system for my baby. I like the ease of setting it up and that family can add money into her account when they want. I got recommended to join from one of my friends and have seen it advertised online. I feel happy i have set up a savings account for my baby with Shepherds friendly and that she can access her money when she turns 18.”

Helpful Report

“I am a believer in the mutual principle and was attracted by a competitive interest rate for a long term bond and pleased with the straightforward documentation required to open an account. The response from the friendly society was prompt which augers well but found the questioning about the Society's performance irritating; my opinion of the Society will take loonger to form.”

Helpful Report

“Straight forward process”

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“Through word of mouth I heard of Shepard Friendly and although good gossip I found the getting of the app a bit difficult,”

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“Excellent service, very quick and simple application process for ISA. thank you.”

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“My problem was resolved early”

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“Very easy to open account. Competitive interest rate plus life insurance.”

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“Good rate for the bond . bit of problem with sending bank statment details , but staff was dandy there to help and very friendly and helpfull”

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“Very friendly and helpful staff. Very polite on the phone and was extremely helpful regarding my query”

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“I was looking for an easy to understand ISA, Shephered Friendly manages it all for you so you don't need to understand what to invest in, simply save month by month to build your nest egg.”