Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,888 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,888 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

Write Your review

Tell us how Shepherds Friendly made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“where is my plan, taken one out but not on my account, ive emaiked and no response...”

Helpful Report

Hello Kathleen, Thank you for sharing your review. I’m sorry to hear your experience wasn’t as you’d expected. So we can help you with this, we’ve sent you a private message requesting more information. Alternatively, you can contact us through our online support form: https://www.shepherdsfriendly.co.uk/help-and-support/, and our friendly Member Services team will be in touch. Kind regards, Elena

“Professional, very friendly and always customer focused.”

Helpful Report

“Usually very good. However you now seem to be like others, having to wait on the phone.”

Helpful Report

Hello John, Thank you for your review. We’re sorry to hear that your experience with us wasn’t as you’d hoped. We try to answer all calls in under 120 seconds, and at the moment we average an answering time of 90 seconds. I’ve looked in to this and, from the number we have for you in our records, two of your last three calls were connected within 60 seconds; one call took a little bit longer. Please let us know if this information is right or if you’ve also called from another number, and we can look into this for you. But please don't share any personal information publicly. You can get in touch with us directly using our online support form https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

“I have been let down big time when I was falling sick and the manager have discriminated me , I have not been paid as per agreement that I have signed for Please guys be aware to spend your money and never get help when needed, I’m still going to take it further and if not sort it will take it to court Definitely not recommending it to anyone who wants to have peace of mind simply because it’s very stressful”

Helpful Report

Hello, Thank you for your review. We’re sorry to hear that you’re unhappy with the outcome of your claim. We always aim to make fair decisions for all our members when they make an Income Protection claim. If you have any further queries, please don't hesitate to contact us through our online support form: https://www.shepherdsfriendly.co.uk/help-and-support/ Kind regards, Elena

“Opening a Fixed-Rate Bond account was very straightforward. When I needed help with a couple of points a phone call, which was quickly answered, soon put my mind at rest. The staff are friendly and very helpful. I highly reccomend Shepherds Friendly.”

Helpful Report

“Would have been 5 stars but I found it difficult not being able to see I'd put my password in properly before clicking ok”

Helpful Report

“Excellent service, very prompt to send information out.”

Helpful Report

“The company is efficient and it is convenient to use.”

Helpful Report

“All was good. Only reason I didn't give 5 stars was the over-the-top level of KYC.”

Helpful Report

“Very amazing service indeed easy to use easy to save.”

Helpful Report

“Easy to use”

Helpful Report

“It’s quick and easy”

Helpful Report

“Very good all questions answered”

Helpful Report

“Opened a 5 year fixed rate bond. Process was smooth and painless. On line system for proof of identity and address was very effective. Will open another account for my partner”

Helpful Report

“Easy to navigate.”

Helpful Report

“Failed transaction upon sign up, yet money take from bank. Emails to customer service & form filled in on website over the last week and still no response. Not a good start. Who knows where my money is?”

Helpful Report

Hello Shaun, Thank you for your review. We're sorry to hear that your experience with us wasn't what you expected. I understand that you have spoken to our Head of Member Services and your issue has now been fixed. If you have any more questions, you can get in touch with our friendly Member Services team through our online support form: Help & Support | Shepherds Friendly and they'd be more than happy to help you. Kind regards, Elena

“Had an offer but then didn’t honour it… cancelling my account”

Helpful Report

Hello Rachel, Thank you for your review. We always value feedback from our members. We're sorry to hear that your experience wasn't as we'd hoped. We haven't offered the Love2shop voucher since the 17th of January. With our members' feedback in mind, you can now receive an ISA Boost of up to £100 when you open a Stocks & Shares ISA or Junior ISA which has been very popular. I can see that you've decided to close your plan, but if you have any questions, you can visit: https://www.shepherdsfriendly.co.uk/help-and-support/ Kind regards, Elena

“Very straightforward and positive experience and hopefully will continue to be so.”

Helpful Report

“Fantastic app and company. Quick and easy to open an account and set up monthly direct debits.”

Helpful Report

“Great easy service! Account explained well. Opened an ISA for my newborn and Shepherds Friendly added an additional £100. Would highly recommend.”

Helpful Report

Shepherds Friendly is rated 4.6 based on 2,888 reviews