Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,930 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,930 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decided not to invest. This product is not for me.”

Helpful Report

Hi Lindsay, Thank you for leaving us a review and offering us your feedback. If you change your mind in the future we would be happy to welcome you back. Kind regards, Lyba

“Set up process easy enough to complete quickly. Some of the figures on investments, length of time of investment and costs etc weren’t that well explained.”

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“A lot easier to set up an ISA than other friendly societies”

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“Easy to use and manage account and website. Will recomend if you care about future of your child.”

Shepherds Friendly 5 star review on 16th May 2019

Helpful Report

Hi Magdalena, Thank you for leaving feedback on your experience with us. We are delighted you have chosen to share a picture of your beautiful little one, we adore meeting our members. Welcome to the Shepherds Friendly family, it’s great to have you on board! We look forward to seeing and hearing more about your little one in the future. Kind regards, Lyba

“The sign up process was really fast and easy. Look forward to seeing how my investments perform.”

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“I have recently applied for Junior ISAs for both my children and the online application process was so simple and efficient.”

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“I'm trying to close the account and you're not being helpful at all. I've changed my mind.”

Helpful Report

Hi Hayley, Thank you for leaving us a review. We’re sorry to hear you are leaving us, to close your plan you need email our Member Services Team on members@shepherdsfrienldy.co.uk. I have however let them know of your request and they will be in touch shortly to help and answer any questions you may have. In the meantime if there’s anything else we can help with please feel free to call our Member Services Team on 0161 428 1212. Kind regards, Lyba

“Found all the information I needed on the website, easy to read and understand. Completing the application online was a piece of cake”

Helpful Report

“I still haven't received confirmation of my account opening. Very disappointed.”

Helpful Report

Hi Brian, Thank you for your review. Our Member Services Team will be in touch soon to arrange for your Welcome Pack to be re-sent. If there’s anything else you need help with, please feel free to contact them on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk. Kind regards, Lyba

“Shepherds Friendly was as easy as Pie to set up online, Straightforward and no small print that couldn't be seen 5***** Now lets see how much profit i can make over the next few years Andy Wignall Blackburn Lanc's”

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“Very easy to do online”

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“Really easy to open the account. Liked the clear comparison of account types, and historical and projected returns”

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“Efficient online process for account opening. Thank you.”

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“Good experience.”

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“Professional”

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“Easy site to navigate and set up saving plans.”

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“Extremely simple - and great cashback offer via Quidco.”

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“Very easy to set up and easy to understand. Hoping to see some good returns on my savings.”

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“A lovely traditional firm to do business with. The website is really good, easy to navigate and most things can be done online. However if you do need to call, you get good old fashioned service. Friendly, knowledgeable and helpful. If they say they will ring back - they do! Really glad I found them :)”

Helpful Report

“Easy and friendly”

Helpful Report

Shepherds Friendly is rated 4.6 based on 2,930 reviews