Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,904 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,904 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very good way of saving for your kid's future with complete access to key information about your account all in just a click”

Helpful Report

“I was impressed until I got this email which is addressed to my daughter when it should have been myself who opened the account !”

Helpful Report

Hello there, Thank you for taking the time to share your feedback with us. We always aim to provide a high level of service to all of our members, so I'm sorry to learn that we haven't met your expectations this time. Please be assured that I have fed your comments back to the relevant team to look into. I do hope that, going forward, you will be happy with your experience with us and the service you receive. If we can be of any assistance at all, our Member Services team are always happy to help. You can reach us on 0800 526 249 or via email: members@shepherdsfriendly.co.uk Kind regards, Melissa Shepherds Friendly

“Very good service for the future”

Helpful Report

“I have found staff to be very helpful and friendly. My query was dealt with quickly by phone and everything was explained simply.”

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“I would 100%recommend sheperds isa account for children. Easy to open and sort either direct debit out every month or just pay in one of lump sum. There website is amazing easy to use so no confusion. I've set one up for my son best decision I made so so recommend 👌”

Helpful Report

“they hvent even sent any policy to me or told me the direct debit date so thats why i consider only 1 star”

Helpful Report

Hello Christopher, Thank you for your review and for raising this matter with us. I'm sorry to hear that you have yet to receive some information regarding your plan. The Direct Debit date is usually chosen by our members during their application, apologies if this hasn't been the case. I've had a quick check of our system for you and I can see that we sent your plan documents via email at the end of August, so I'm not sure what's happened and why you haven't received these yet. Again, please accept my apologies for any inconvenience. Please be assured that I have passed your feedback on to our Member Services team and I will ask that someone contacts you to discuss this further, and to make sure that you have all of the information you require in relation to your plan with us. If you would like to speak to us before then, you are welcome to call us on 0800 526 249 or send an email to members@shepherdsfriendly.co.uk. Kind regards, Melissa Shepherds Friendly

“So far so good. Account easier to open than others that we have tried for our little boy and easy log in pages to keep track of their account progress.”

Helpful Report

“Very easy to sign up and very secure account”

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“So easy to set up and all in plain English as well”

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“Very easy to set up and it's great you can choose the style of investment for your ISA.”

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“Very simple to sign up and lots of information provided!”

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“So far so good”

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“I was recommended to try Shepherds Friendly for a tax free savings plan. I was able to select the amount I wanted and the term I wanted. The whole process was easy and took very little time.”

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“Very easy to open an account. Good option to top up regular monthly payments.”

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“Great service and very user friendly website. It was so easy to set up my over 50 life cover and the rates are very good. I would highly recommend.”

Helpful Report

“Having done a lot of internet research into the over 50s Insurance I found many would not deal with the Isle of Man. It was with great pleasure to have found the Shepherds Friendly who made the whole process very easy and precise. So as the others I researched were some of the biggest in the industry it is great that Shepherds can provide a service that far outways the Giants. It was a bit like David and Goliath where David won. Well done Shepherds friendly team from start to finish.”

Helpful Report

“Clear straightforward explanations and information.”

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“Straight forward application. Exactly what I needed”

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“I had this recommended through Emma's diary. I have opened up an account for my two you gest children as I already have another for my other children. I would have opened am account with this group if I had known. It was east to set up, very quick, easy to keep check on AND you don't have to put money in straight away which was much easier. I would highly recommend. I'm very happy.”

Helpful Report

“Ambiguous /poor communication about whether the account has opened or not, both via email and over the phone even the box below this doesn’t allow me to say that I communicated with you both by email AND by phone because the email was ambiguous and the phone call was a pfaff too because the person I spoke with o was “new”. Also you sent me a text message, without warning me a few days after I submitted my application for your savings product, asking me to download an app which I never agreed to and it could have been a scam. Your phone rep had never heard of the app and had to ask a supervisor about it. I think that’s a silly way to do things because it’s time wasting and alarming”

Helpful Report

Hello there, Thank you for sharing your experience with us; we appreciate all feedback as it helps us to further improve the service we offer to our members. I'm sorry to hear that we haven't met your expectations this time. I can confirm that we do use an app which makes it easier and quicker for our members to send any required documentation securely and instantly, rather than having to do so via post. Our Member Services team is currently growing, so we do have some new members of staff who have completed extensive training and have a lot of information to learn. We therefore thank our members for their patience and understanding when speaking to newer members of our team. I trust that you have now received the information you were waiting for regarding your plan. If you would like to discuss this further with us, you are welcome to call us on 0800 526 249 or get in touch via email: members@shepherdsfriendly.co.uk Kind regards, Melissa Shepherds Friendly

Shepherds Friendly is rated 4.6 based on 2,904 reviews