Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,889 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,889 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having done a lot of internet research into the over 50s Insurance I found many would not deal with the Isle of Man. It was with great pleasure to have found the Shepherds Friendly who made the whole process very easy and precise. So as the others I researched were some of the biggest in the industry it is great that Shepherds can provide a service that far outways the Giants. It was a bit like David and Goliath where David won. Well done Shepherds friendly team from start to finish.”

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“Clear straightforward explanations and information.”

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“Straight forward application. Exactly what I needed”

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“I had this recommended through Emma's diary. I have opened up an account for my two you gest children as I already have another for my other children. I would have opened am account with this group if I had known. It was east to set up, very quick, easy to keep check on AND you don't have to put money in straight away which was much easier. I would highly recommend. I'm very happy.”

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“Ambiguous /poor communication about whether the account has opened or not, both via email and over the phone even the box below this doesn’t allow me to say that I communicated with you both by email AND by phone because the email was ambiguous and the phone call was a pfaff too because the person I spoke with o was “new”. Also you sent me a text message, without warning me a few days after I submitted my application for your savings product, asking me to download an app which I never agreed to and it could have been a scam. Your phone rep had never heard of the app and had to ask a supervisor about it. I think that’s a silly way to do things because it’s time wasting and alarming”

Helpful Report

Hello there, Thank you for sharing your experience with us; we appreciate all feedback as it helps us to further improve the service we offer to our members. I'm sorry to hear that we haven't met your expectations this time. I can confirm that we do use an app which makes it easier and quicker for our members to send any required documentation securely and instantly, rather than having to do so via post. Our Member Services team is currently growing, so we do have some new members of staff who have completed extensive training and have a lot of information to learn. We therefore thank our members for their patience and understanding when speaking to newer members of our team. I trust that you have now received the information you were waiting for regarding your plan. If you would like to discuss this further with us, you are welcome to call us on 0800 526 249 or get in touch via email: members@shepherdsfriendly.co.uk Kind regards, Melissa Shepherds Friendly

“Everything was great until I needed to make a claim. “95% of claims paid out”. Can’t wait for that response. Apparently having to stop working due to the stress of having a baby fighting cancer and needing bone marrow transplant isn’t a valid reason to go off sick despite the support of medical professionals agreeing I’m not fit for work. What more valid reason for being off with stress could there be than having a child who has been given such a bleak prognosis. How can any parent be deemed fit to work in a high pressure job in this situation? Absolutely disgusted by the treatment I have received. And no, I haven’t went through the complaints process, I haven’t the mental capacity and what is the point?”

Helpful Report

Hello Chris, Thank you for your review regarding your experience with us. Again, please allow me to express my best wishes to you and your family at this difficult time. I’m so sorry to hear that your child has been unwell. It’s disappointing to hear that we have not met your expectations this time. Each claim is managed on an individual basis and we always try to make the fairest possible decision based on our assessment of the case. Since responding to your review on another platform, I can see that our complaints team has been in touch to discuss this matter further with you. Please be assured that we take each complaint seriously. If you need to speak to us at all, please do give us a call on 0800 526 249 or send an email to members@shepherdsfriendly.co.uk. Kind regards, Melissa Shepherds Friendly

“Excellent customer service”

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“Very easy to open”

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“Simple sign up process and helpful information throughout.”

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“Very straightforward process to open my over 50s Plan. Staff were very helpful when I had a question regarding the start date of direct debits The return rate on my pay out is a little higher than rival companies for a smaller monthly payment. I would recommend SF for this type of plan (over 50s).”

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“Outrageous, really bad practice. Income protection insurance is a SCAM.”

Helpful Report

Hello Angelika, Thank you for your review. I'm sorry to hear that you feel that our Income Protection hasn't been of benefit to you. This plan exists to support members who are unable to work due to illness or injury, where terms are met. We understand that this cover is important to our members and we do pay the large majority of claims; in fact, we have paid 95.2% of claims over the past five years. We treat each claim fairly, on an individual basis and, on occasion, we are unable to help. In these instances, we will always explain our decision and the reasons why the claim has been unsuccessful. If we can be of any further assistance, you are of course welcome to contact us on 0800 526 249 or via email to members@shepherdsfriendly.co.uk. Kind regards, Melissa Shepherds Friendly

“Having recently signed up for income protection insurance, all my interactions have been positive and helpful. A bit slow to reply to general queries (6+ days) on the main account, but all other departments (underwriting etc) come back pretty quickly. So far, so good.”

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“Terrible service. Took over a month to get my money out. Would not accept a digital bank certificate of account instead of legacy paper statement. They are operating in the past.”

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Hello there, Thank you for sharing your thoughts about your experience with us. I am saddened to hear that you are disappointed with the service you have received in relation to your withdrawal. We work hard to offer excellent, personal service to all of our members and I'm sorry we haven't met your expectations this time. I hope that the matter is now resolved for you. If you do need to discuss this further with us, you are welcome to contact our Member Services team on 0800 526 249, or via email: members@shepherdsfriendly.co.uk Kind regards, Melissa Shepherds Friendly

“Very easy to open my Stock & Shares ISA. Now wait and see how it performs!”

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“Early days but very easy to open ISA online last week…..So wait and see how things go”

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“Real easy and straight forward to set up the account on line”

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“The service was great, I had a good understanding of how the junior ISA works just from talking on the phone”

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“Quick and easy process.”

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“easy so far ...”

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“I joined Shepherds Friendly via a cashback site and this significantly boosted my return on investment as a percentage of the amount invested. This is just as well, as I have found that my first year bonus was incredibly low. So would I recommend Shepherds Friendly? Yes in so much as you are joining a mutual organisation run for the benefit of its members rather than shareholders - I like that principle. Yes, in so much as they offer an ethical fund option for their ISA, the Sustainable Stocks & Shares ISA. Yes in that the way your plan is managed means it appears likely to remain fairly stable in terms of value - smoothing out the stock market devaluations. But with that, you need to realise that it seems unlikely you will ever see big bonuses paid compared to investing in many alternative stock market funds which are often much more risky but also can be more rewarding. The old advice of lower risk and volatility to your plan value equals lower potential reward rings true here. So this is an investment that could be viewed as much less volatile than many so that will attract some of you reading this. If you can get a cashback welcome bonus you create the effect of boosting your return, at least for that first year of saving. Customer service is friendly and helpful. Website is nice and clear and easy to use. Worth considering if all of the above information resonates to be of value to you.”

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Shepherds Friendly is rated 4.6 based on 2,889 reviews