Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,888 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,888 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to deal with and open my ISA”

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“It was an easy process to open an account, how the account fairs we will have to see.”

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“Best investment ever”

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“Easy to apply. Very clear guidance”

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“The two ladies that I spoke to were very helpful and it was great to speak to a real person straight off and not a computerised voice. They sorted my questions quickly and efficiently. Also thr phone was answered really quickly.”

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“User friendly”

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“I would like to see the past performance of this isa. I cannot find it anywhere!”

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Hello Henry, Thank you for your review. We always value feedback from our members. Our friendly Member Services team would be happy to help you with this. You can get in touch using our online support form here: https://www.shepherdsfriendly.co.uk/help-and-support/, selecting the option 'I would like information about one of your plans' or give us a call on 0800 526 249. Kind regards, Elena

“Very efficient”

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“Very helpful”

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“Great explanations to break down the opportunities/benefits for all to understand in a simplest form”

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“Essay to setup, every thing went smoothly”

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“I responded to your ad and went ahead to open one only to be told I will not be eligible for the £105 as advertised as I was already a member - this is a con! as I do not have any active plans.”

Helpful Report

Hello Penelope, Thank you for your review. I'm sorry to hear that your experience with us wasn't as you'd expected. As our Terms and Conditions say, if you've previously held an ISA or Junior ISA with Shepherds Friendly and have since cancelled or closed the plan you will not be eligible for this offer. Unfortunately, this means we aren't able to offer you an ISA Boost. If you'd like to take another look at our Terms and Conditions, you can read them here: https://www.shepherdsfriendly.co.uk/isa-boost-terms-conditions/ Kind regards, Elena

“Quick and Easy set up. Online access to your account to check progress. Contact number available.”

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“Cancelled my plan keep getting emails”

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Hello Angela, Thank you for your review. I'm sorry to hear about your experience with us. When you cancel a plan, you should receive an email from us confirming your cancellation. You shouldn't receive any communications from us about that plan after that, and you can unsubscribe from all marketing at anytime by selecting 'unsubscribe' on an email. If you have any questions, please don't hesitate to get in touch with our friendly Member Services team using our online support form https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

“Really easy to set up and they explain everything in a simple and clear manner”

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“Very professional, efficient and friendliness. Got everything done with one phone call, better than emailing back and forth.”

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“Very limited tax paid facilities available and with a fair rate of interest it is a no brainier needs an app to track however in my instance not a problem as it’s fixed 5 years it’s fab!”

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“Very good”

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“GREAT CUSTOMER SERVICE”

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“Generally excellent but lacks account access on-line”

Helpful Report

Hello, Thank you for your review. We always appreciate feedback from our members. Unfortunately, from your review I can't see what product you hold with us. But we do offer online account access if you hold one of our Stocks and Shares ISAs or Junior ISAs, either through our login page here: https://www.shepherdsfriendly.co.uk/your-account/log-in or using our mobile app. You can find our mobile app in the Google Play store for Android or the App Store for Apple devices. Additionally, our Income Protection members can log in online to access their Enhanced Benefits here: https://www.shepherdsfriendly.co.uk/enhanced-benefits-login/. If you have any questions, you can get in touch with our friendly Member Services team over the phone on 0800 526 249 or using our online support form: https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

Shepherds Friendly is rated 4.6 based on 2,888 reviews