Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,904 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,904 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to set up and to keep a track of the plan, would recommend without fail. Not sure what free gift though, as I didn't get one !!!!”

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“Having only recently joined any member of staff I have spoken to us been more than helpful and accommodating, putting me at ease about any decisions I made.”

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“Great product & so easy to arrange. Fabulous free gift.”

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“The form was nice and easy to fill.”

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“It was very easy to set up an account with minimal fuss”

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“I couldn’t decide on a savings plan, but Shepherds Friendly was jumping out, easy to understand and set up x”

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“The information presented was clear and jargon free”

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“Easy to apply”

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“Very good service and eaay to use and find out the information you need”

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“I signed up but don't seem to have received any account details 6weeks on.”

Helpful Report

Hi Timothy, Thank you for taking the time to leave us a review. I am glad our Member Services Team was able to get in touch with you to provide you with your plan details. If there is anything else we can help you with, please feel free to contact our Member Services Team by giving them a call on 0161 428 1212 or emailing them at members@shepherdsfriendly.co.uk Kind regards, Lyba

“Did not receive a welcome pack and when I did log in it logged me into someone else's account. This was solved quite quickly but shouldn't have occurred in the first place and does not fill you with confidence.”

Helpful Report

Hi Andrew, thank you for leaving your review. We take data protection seriously and are committed to managing and protecting members’ data appropriately, in accordance with the General Data Protection Regulation (GDPR). We ensure that there are clear processes and procedures in place to help protect personal data we hold. A thorough investigation has been carried out, with additional training administered and processes audited to ensure we offer our members the highest levels of security possible when it comes to their personal data. We are aware that this has been resolved, but if you have any additional feedback or questions then please don’t hesitate to contact us at members@shepherdsfriendly.co.uk or on 0161 428 1212. Kind regards, Max

“They made feel very comfortable, I was very happy with my call it was explained to me very well .”

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“Fabulous service very quick and thorough x”

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“Service was OK although details of one of my daughters isa is wrong. So I need to contact the company to rectify this.”

Helpful Report

Hi Sarah, Thank you for taking the time to leave us a review. I’m glad our Member Services Team has been able to get in touch with you to make the required changes. I hope we are able to get your plan set-up and running soon. In the meantime if you have any further questions that we could help with, please contact our Member Services Team by giving them a call on 0161 428 1212 or emailing them at members@shepherdsfriendly.co.uk Kind regards, Lyba

“They are a friendly society that helps safe and keep my savings secure.”

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“I feel happy knowing that I can safely save money each month for my little boys future with a great company.”

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“By giving me the best interest rate. A great home for my savings!”

Shepherds Friendly 5 star review on 31st May 2018

Helpful Report

Hi Lind, Thank you for leaving feedback on your experience with us. We are delighted you have chosen to share a picture of yourself with us. It’s really nice to meet you, welcome to the Shepherds Friendly family, it’s great to have you on board! We look forward to seeing and hearing more from you in the future. Kind regards, Lyba

“Easy set-up process which clearly explained all relevant parts of the ISA.”

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“Easy to do and great way to save for my babies future”

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“Straightforward and easy online application. Documents emailed quickly and a follow up call to welcome me.”

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Shepherds Friendly is rated 4.6 based on 2,904 reviews