Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,911 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,911 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was easy to open the plan, all the information was easy to find”

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“even got a phonecall to check i was happy with policy and if i had any questions....very helpful”

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“Excellent friendly and polite service”

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“Very easy to sign up to by using the internet. Spoke to staff they were very helpful. Overall good experience.”

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“Carried out a lot of research as to where I would purchase a policy to help my family with my burial costs. Came across Shepherds Friendly through a well known money advisers website. Found Shepherds Friendly website easy to read and clear to understand plus it offered a very competitive rate. Many other websites would not give you online quotes insisting that they would phone you, I feel this pressures you into buying their product, which is not always the best deal, Shepherds Friendly gave an instant quote online. I am now happy that for a relatively small monthly sum, I have eased the burden of costs for my family.”

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“Quick application and easy to understand ISA”

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“Very easy to open. Very straightforward. Nice people to deal with!”

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“I did it through too cash which didn't go in my account had to cancel”

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“no problems”

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“I have started a Stocks and Shares ISA for the first time with Shepherds Friendly and was very pleased with the ease by which the transaction could be completed online. This is my first experience with this company and I am looking forward to a good relationship with them. I have received good feedback about them and am encouraged by their contact with me.”

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“Easy process, friendly staff. all round great experience.”

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“Super simple. Documents were sent quickly and the whole process was efficient”

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“I am glad I found Shepherds. They were friendly and I love that its a Mutual - run for members not fat cat bankers. Very easy to start up a new sticks and shares ISA without any fuss.”

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“Easy and simple”

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“I took up a ten year young saver for my son in 2014, I have never had a statement, when I missed a payment I had a bill like letter to say I was in arrears & had to pay up, & to date only correspondance I've ever had, no statement, no performance no nothing, please do reply is this normal? every other review is 5* how easy to set up, nothing to do with follow on ANYTHING?? how much is it now? how has it perfomed, Where are the statements!! Writing review as no comments from long time customers?”

Helpful Report

Thank you for your review Miss Cummings, we welcome all feedback. Shepherds Friendly is a modern mutual organisation and our primary duty is to our membership, we value your business and will always endeavour to put our members at the heart of everything we do. A member of our Team will contact you shortly to discuss your review and look into your query.

We always strive to maintain the highest standards of service to our members and welcome the opportunity to discuss your comments. A member of our Team has attempted to contact you but unfortunately we could not get hold of you with the details supplied to us. if you could kindly supply your current contact details a member of the Team will be happy to contact you. Our Member Services Team is available 0330 311 4502 during office hours (8am -5pm Monday to Friday) and also on email at members@shepherds.co.uk

“HASSLE FREE FORMS TO FILL AND VERY GOOD CUSTOMER SERVICE.”

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“Very quick and easy to set up my plan , the website is well laid out and easy to navigate.”

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“Application was very clear and straight forward, user interface left a pleasant overall experience too”

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“The Shepherds staff are approachable, professional and friendly. There was a problem with the IT system, but a phone call sorted the problem. Jan Wylie”

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“The online application was easy and quick to do. I was unable to download the policy but, when I phoned, a very helpful customer services officer offered to post the policy to me.”

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Shepherds Friendly is rated 4.6 based on 2,911 reviews