Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,904 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,904 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use app with great saving opportunities and quick helpful service always available.”

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“Nice and easy form to fill out. Clear and understandable regarding what term , cost and amount received will be. Good website”

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“I am very happy and pleased with the friendly customer service I experienced when taking out the plan for my son.”

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“It was easy to set up and complete online form.”

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“Easily application, good communication”

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“Complete service very efficient to register would recommend.”

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“Easy enough to set up.”

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“Nothing complicated. Seems open and honest”

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“Great website and easy to open an account”

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“Outstanding service”

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“My Dad took out a policy for our two girls with Shepherds Friendly which really helped them towards putting down a deposit on a house when they got married. Just before lockdown started, I became a grandad for the first time. I've not been able to cuddle my first grandchild yet but I have been able to give him a good start in life by taking out a Shepherds Friendly policy. Great company, great product. Like father, like son.”

Helpful Report

Hello, Thank you for leaving feedback on your experience with us. We are so delighted you have chosen to share such a lovely picture, it’s great meeting our members and getting to know more about them. We’re so pleased you’ve chosen to remain a part of the Shepherds Friendly family! We look forward to seeing and hearing more about your little one in the future. Kind regards, Lyba

“Avoid , avoid taking any claims or benefits with this company. It is a massive big fraud system made legal ! I have been overpaying the company over a year and when it came to claiming first time ever being sick or receiving sick note from a doctor and all they are focusing about me not mentioning about my hobbies and by my medical record that mentioned I was injured doing boxing, which I do for fitness and they automatically assume that doing white collar boxing is my profession with income, they will find any reasons possible just to reject your claim. You are best to put your own money aside than to trust Sheperds friendly. I do not know why they call themselves that name , it should be more like Wolves friendly, I will be taking them to court and I will advise to anyone going to similar case, not to give up and to not let them take your money.”

Helpful Report

Hello, Thank you for getting in touch with us. We would like to support you with the feedback you have provided and address any concerns you might have. If possible, please contact our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk and they’ll be happy to help. Kind regards, Lyba

“Contacted mid March and now in mid May they finally decided to contact my GP and ask for supporting information which can take up to six weeks to process. Correspondence is once every 5-6 days, there is no understanding of the facts that I have given all the information I have already and a month later after emailing back and forth they are still asking for something I already spoke about in the beginning. I'm paying premium so I can have money from the claim after a week of not working.... Well its been more than two months now and doesn't seem like anyone is in a hurry from their side, I'm still being charged though. Their competenc is close to none.”

Helpful Report

Hello, Thank you for getting in touch. Due to the current situation our team is having to work remotely and has been receiving an increase in enquiries, which is why it is taking us a little longer than normal to respond. We apologise for the delay and appreciate your patience and understanding. We would like to support you with the feedback you have provided and answer any questions you might have. If possible, please contact our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk and they’ll be happy to help. Kind regards, Lyba

“Really straightforward process taking out plans for myself & husband. Per Martin Lewis - seemed like the best deal around.”

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“Excellent .”

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“Very helpful crowd! And I am happy with the service and friendly approach :)”

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“Quick and easy to set up, first payment this month so hopefully it all runs as smoothly as it has so far.”

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“Easy to set up friendly service when rang”

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“I found the site easy to use and follow, Everything was accessible and I was able to set up accounts for myself and my son easily in no time at all, there were also good supporting email confirmations at every step.”

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“My name is Calvin hanson. I took My income protection policy out and Unfortunately had an injury at work and had to claim. It took them over two months to come up with a decision But where I live pay cheque to pay check I could afford the second month So they declined my case because I’ve missed a payment even though I said I would clear the payment the contract wasn’t cancelled or anything and they wouldn’t let me reopen another case . The whole reason of taking out income protection is if anything happened to me it would pay out every month so I could pay my bills. Unfortunately I cannot add a picture of the letter they sent to me but I will try to do it on Google reviews”

Helpful Report

Hi Calvin, Thank you for your feedback. Due to nature of the claim process containing sensitive information, I have sent you a private message with further details and to help address your concerns. Should you wish to further discuss the feedback that you have provided, please feel free to get in touch with our Member Services team on 0161 428 1212. Kind regards, Lyba

Shepherds Friendly is rated 4.6 based on 2,904 reviews