Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,904 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,904 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

Write Your review

Tell us how Shepherds Friendly made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to understand setup, text support all along the way to help”

Helpful Report

“The whole thing was made extremely easy.”

Helpful Report

“quick and easy to set up now to save for when little man older”

Helpful Report

“Very easy to take out a policy with no issues - excellent website and follow up”

Helpful Report

“Extremely helpful, good interest rate - what could be better ?”

Helpful Report

“All seems OK so far. Wish I had been told it was app based though as wouldn't have bothered. I don't like adding loads of apps to my phone.”

Helpful Report

“The whole experience was really smooth and easy to follow”

Helpful Report

“Excellent”

Helpful Report

“Very good service and very good customer service”

Helpful Report

“It was easy to start up account. Staff very helpful. To early to rate higher. Proof in the pudding”

Helpful Report

“Competitive fixed interest rate for a fixed period and tax free plus helpful staff what more could anyone want.”

Helpful Report

“Great and easy set uo”

Helpful Report

“I found this to be very easy to navigate and understand and looking forward to seeing positive returns on my savings.”

Helpful Report

“Once we got password sorted 😂 great”

Helpful Report

“Easy online application. A follow up email had a link to click on which I was concerned about but SFS soon confirmed email was legitimate.”

Helpful Report

“Easily done, all relevant information easy to find, no issues”

Helpful Report

“Opened a 5 year fixed rate bond over a week ago with the promise of a £100 gift voucher once funds are received and over a week later I still haven't received the voucher, very much feel like iv been conned”

Helpful Report

Hello Dean, Thank you for your review. As a mutual, our commitment is always to our members, and I'm sorry to hear that we haven’t met your expectations this time. Colin, our Head of Member Services, has recently tried to get in touch and has ordered a voucher for you. If you need any further help with this, please don’t hesitate to contact our Member Services team on 0800 526 249 during our office hours, or send an email to members@shepherdsfriendly.co.uk. Kind regards, Lucy

“A very efficient exercise and very user friendly experience. I will transfer more funds as they become available. I feel as though I am now one of the flock, but with an individual personal service.”

Helpful Report

“i have found the staff to be helpful and I like the approach of levelling out the dividends”

Helpful Report

“I am diagnosed with prostate cancer on July 2022 and submitted the income protection claim but Shepherds Friendly rejected my claim, they said I have not disclosed all the medical information although I have given consent to request my medical records validate my application during the application process, when I sent the copy of the email to compliance manager who avoided to confirm my email to answer their failure to request report, I have already requested my solicitor take them to court to apply for refund of my payment amount of £21,192 which covers Dec 2015 to Oct 2022. Customers please don't trust them.”

Helpful Report

Hello Murugesu, Thank you for your review. I'm sorry to hear that you're unhappy with the outcome of your claim. As a mutual, our commitment is always to our members. Each claim is managed on an individual basis and we always aim to make the best possible decision based on our assessment of the case. From our records, I can see that you have been in touch with the Financial Ombudsman for an impartial review. If there is anything else that we can do to help you, please don’t hesitate to contact our friendly Member Services team on 0800 526 249 during our office hours, or send an email to members@shepherdsfriendly.co.uk. Kind regards, Lucy

Shepherds Friendly is rated 4.6 based on 2,904 reviews