Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,931 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very pleased & easy to set up account for myself”

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“Quick and easy and received cash back”

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“Relatively easy process”

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“Very easy to set up my account”

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“Too early to say if I am happy with my decision, but overall easy to set up a savings plan.”

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“Easy online application”

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Hello, Thank you for taking the time to leave us a review. If you have any questions about your plan or there is anything we can help you with please feel free to contact our Member Services Team on 0161 428 1212 or you can send them an email at members@shepherdsfriendly.co.uk. Kind regards, Lyba

“Everything is simple and easy to use”

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“Very quick and easy to set up”

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“Was quick and easy to apply no problem experience, will definitely recommend”

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“Easy application process. Would have been 5 stars but they don't send out a printed copy of the paperwork. I don't own a printer so can't print my own.”

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“Was easy to use and easy to understand”

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“Easy to setup.”

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“I always paid regularly, but when I then worked on the ovaries and I could not work for two months they left me and I did not get my money back”

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Hello, Thank you for getting in touch. We would like to help you with your review; the best way to do this is to get in touch with our Member Services Team on 0161 428 1212 or by email info@shepherdsfriendly.co.uk We look forward to hearing from you. Many thanks, Val

“Very easy to setup an account, very friendly service. I know have 3 plans for my 3 kids”

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“Quick, easy and no hassle to set up. Not bombarded with emails and literature just information that was necessary and relevant.”

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“On 2 occasions I have decided to save with Shepherd''s Friendly Society purely because they were offering good cashbook deals via TopCashback. Up tillthen I'd never heard of them. On the first occasion they claimed that to get the cash back I had to have invested £5K, not merely £3K.and they declined to pay cash back - although, in all fairness, they did indicate they wuld pay a lesser amount if I told TopCashback. I have tried but without success. Stupidly, I have now taken out a new ISA with them, again because of promised cash back....but, surprise surprise, it''s not showing up on TopCashback! - On top of that I received an email from them giving full details of another client''s address!!! - Someone senior (?) at Shepherd''s wrote back quickly and said that matter would be dealt with!!! I would NOT want my details sent to anyone else, would you? They also insist on sending a new security code very time I want to look at my account, which is very iritating...not least because apparently NO interest has been registered on my money for 7 months anyway. It''s probably the "way that they work", but me, I am NOT impressed.”

Helpful Report

Hello, Thank you for getting in touch with us about your recent plan purchase and for speaking to our Member Services Team. We hope we have answered your questions and that your cashback query is settled soon. We will continue to monitor this and follow it up with you shortly. Should you need to speak to us in the meantime, please do get in touch by phone on 0161 428 1212 or email info@shepherdsfriendly.co.uk. Many thanks, Val

“It was very easy to set up the plan and when I called the Call Centre I managed to get to speak to someone very quickly.”

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“Great stuff, really appreciate it. Thank you so much for your help.”

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“So easy to complete”

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“Brilliant saving scheme, good returns, easy to start up, one happy chappy here ;-j”

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Shepherds Friendly is rated 4.6 based on 2,931 reviews