Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,904 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,904 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service”

Helpful Report

“The application was straightforward and completed without any delay or fuss. I received an email immediately advising what would happen next. I had need to phone the following week to clarify a point and the phone was answered straight away and and extremely pleasant and knowledgeable member of staff was able to answer my question satisfactorily. So far, I admit to being very impressed and happy with my choice to join this society.”

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“The plan was very easy and clear to set up and I was advised of every step along the way.”

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“I have just opened a savings account for me and one for my baby. Talked on the phone and answered all of my queries. I can't wait until he turns 18 and I got that surprise for him. The lady on the phone said we get to keep all of the money paid in which is good they don't take a chunk of it. Very happy lot easier than setting up account with bank Highly recommend and I got cashback too of topcashback. So win win. Thanks shepherds friendly.”

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“Initial contact was poor but when contacted by us the matter was dealt with efficiently and well.”

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“It has been very easy to set up an account for my daughter. Quick and easy, that's what I like :-)”

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“Very easy to set up and friendly staff however i had to ask about e-voucher details and haven't received them yet.”

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“Easy to understand & use. Been thinking about investing for a while. Shepherds ticked all the boxes & im confident about investing with them.”

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“Easy to buy online”

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“The online process was easy to follow. They communicated well by email and I felt reassured that I’d made a good choice.”

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“Great start for youngsters ! :)”

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“I am very happy with the service and well they help you out many thanks x”

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“The whole process was easy, made the application simple”

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“The all round service from start to finish was superb. Would highly recommend.”

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“Shocking. Opened a plan assuming I could pay into it immediately. Not the case! Apparently you need to wait for an email confirming the plan is open. OK they have to do some checking, but 2 weeks later still no email. The ONLY contact I've had is an email asking me to rate their service! Well....I just have. UPDATE: Having clicked through the email and written the review above, I posted it using the "Submit as Anonymous" button .... note it says anonymous. A couple of hours later I received a call from Shepherds Friendly... "About the review you just left concerning our service..." What!!! Which bit of "Submit as Anonymous" am I misunderstanding? The caller, pleasant as she was, then suggested that I might like to make a payment there and then. Errr....let me think about that for while whilst I consider the trust issues raised here. I'm now promised a email which will address my "concerns". Looking forwarded to that one!”

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“All good, simple to set up, would reccomend.”

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“Opening the account was very easy to do online and there was lots of information available. The only down side was the long wait to receive the code through the mail in order to log in to online account.”

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“Never heard of this company before, and must admit I was drawn in by the offer of cash back after a few months. Seem like a good place to invest money.”

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“Very quick to respond and very reasonable quote very happy with the service ****”

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“Very simple to set up, not at all agonising!”

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Shepherds Friendly is rated 4.6 based on 2,904 reviews