Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,930 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,930 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

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“It was easy to use.”

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“Easy to open an account especially via Topcashback! However the welcome pack is all emailed and I'd prefer the account details posted to me.”

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“Very simple and easy process. All steps clearly explained and no issues encountered at all”

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“Very easy to open an account on line”

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“Very polite, professional and quick”

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“Friendly, good communication skills, great reception , happy with the incentive, for a better future for my daughter, so happy to be part of the team , happy with the policy plan and the achievement already established by Sheperds Friendly . I am also encourage you endeavours to humanity in the bids to coexist, thank you for an impressive service Prince Nnam”

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“Saving for kids future”

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“So far so good. I have recently opened a stocks and shares ISA and have found the communication really good. I received a welcome pack and a welcome telephone call soon after. The customer adviser on the phone was very friendly and very helpful. Top marks so far!”

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“Very straight forward and quick application . The website is easy to navigate .clear and easy to understand”

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“Very easy application process.”

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“Very easy process signing up to Shepherds Friendly & helpful customer service agents”

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“Website account login is nowhere near good enough. Not having an app is not ideal but the user experience of logging in on a mobile device is poor. Page doesn’t load, no menu options, password input boxes labelled correctly...not good at all.”

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“Easy to use”

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“Excellent customer service, based on the advice and guidance provided I immediately opened an account. I feel so relieved that there will be no financial problems facing my children when (hopefully in years to come) they are faced with my funeral plan and costs. To know that all they have to do is call for all the extra stress to be taken off their shoulders gives me such peace of mind.”

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“Good effective formative customer service advice and information”

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“Very easy to set up”

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“All the relevant information was available to help make an informed choice. Easy to complete online and all documents delivered plus a follow up telephone call to ensure I had received all documents and to answer any questions. Would recommend.”

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“Great service”

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“Very easy to arrange on line”

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“Easy hassle free and straightforward process. Welcome pack came through quickly followed up by a courtesy call to make sure everything was ok”

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Shepherds Friendly is rated 4.6 based on 2,930 reviews