Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.61

4.6 Rating 2,956 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,956 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, no complaints whatsoever. Decent rate on 5 year bond”

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“Excellent - friendly and helpful”

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“Setting-up a Savings Bond on-line was quick and easy as was the transfer of funds. A very slight hiccup to this process was experienced as regards the precise details of one of the forms identity required before an account could be opened, but this was quickly resolved by staff via E-Mail. Otherwise, all plain sailing. There is just one niggling minor point regarding E-mail letter correspondence . . . the mail-merge programme used picks up both my Christain name and middle name in the composition of the opening greeting i.e. Dear + . The usual convention in the UK being to use only the person's Christain name or the surname or both together . . never the middle name. I have seen this issue occurring with other on-line service providers and believe it arises from the use of "Off-the-shelf" software which makes no provision for recording middle names in a separate data field in the customer database. I have already advised Shepherds of this issue.”

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“I am a mature person and new to the world of ISA. I found the process very easy to understand and navigate.”

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“I was served by Bradley, he was very patient with his explanation and made sure I understood the varied options for me without being pushy. I am happy with the choice I made and Bradley had made it easy for me.”

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“Easy to set up and follow your account. Extremely helpful and quick at answering any queries.”

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“Professional, very friendly and always customer focused.”

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“Opening a Fixed-Rate Bond account was very straightforward. When I needed help with a couple of points a phone call, which was quickly answered, soon put my mind at rest. The staff are friendly and very helpful. I highly reccomend Shepherds Friendly.”

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“Excellent service, very prompt to send information out.”

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“Very amazing service indeed easy to use easy to save.”

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“Easy to use”

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“Very good all questions answered”

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“Opened a 5 year fixed rate bond. Process was smooth and painless. On line system for proof of identity and address was very effective. Will open another account for my partner”

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“Easy to navigate.”

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“Very straightforward and positive experience and hopefully will continue to be so.”

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“Fantastic app and company. Quick and easy to open an account and set up monthly direct debits.”

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“Great easy service! Account explained well. Opened an ISA for my newborn and Shepherds Friendly added an additional £100. Would highly recommend.”

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“Website really informative and easy to navigate. I got all the information needed and felt confident setting up my son’s junior ISA account. Simple online steps and very easy to create my account. Very pleased, I received email acknowledgements along the way and all the links needed.”

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“Great rates, easy to deal with.”

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“Our household have always had investments with the Shepherds. My husband's family first introduced ourselves to yourselves. This life assurance plan sounds ideal for my needs and seems to tick all the boxes. Like the added bonus of discount via the Coop Funeral service once payment shave been made for two years.”

Helpful Report

Shepherds Friendly is rated 4.6 based on 2,956 reviews