Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.61

4.6 Rating 2,952 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,952 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very limited tax paid facilities available and with a fair rate of interest it is a no brainier needs an app to track however in my instance not a problem as it’s fixed 5 years it’s fab!”

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“Very good”

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“GREAT CUSTOMER SERVICE”

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“Generally excellent but lacks account access on-line”

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Hello, Thank you for your review. We always appreciate feedback from our members. Unfortunately, from your review I can't see what product you hold with us. But we do offer online account access if you hold one of our Stocks and Shares ISAs or Junior ISAs, either through our login page here: https://www.shepherdsfriendly.co.uk/your-account/log-in or using our mobile app. You can find our mobile app in the Google Play store for Android or the App Store for Apple devices. Additionally, our Income Protection members can log in online to access their Enhanced Benefits here: https://www.shepherdsfriendly.co.uk/enhanced-benefits-login/. If you have any questions, you can get in touch with our friendly Member Services team over the phone on 0800 526 249 or using our online support form: https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

“Very simple online service to use,”

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“Top class service from when I was contacted about renewal of some of my 5 year bond .The process was made so easy by the professional staff of Shepherds Fruendly.”

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“Offers a good investment opportunity.”

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“Easy to set up account and provide necessary proofs”

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“Easy to set up”

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“Very easy and straightforward to set up, bonus received extremely quickly. Communication received as expected.”

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“Easy to contact by phone. Call answered quickly. Staff helpful & freindly. Interest rate good.”

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“Simple to follow”

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“Would have give 5 but I was telephoned shortly after applying & in the process of providing funds asking a security question to which I declined to answer & was told an e-mail would be sent instead. On receipt of the e-mail the question was asked whether I had received all the appropriate forms to complete my application. I can understand asking secuirty question but was it necessary for such a general topic?”

Helpful Report

Hello Geoffrey, Thank you for your review. We always value feedback from our members. We're sorry to hear that you were frustrated with answering security questions. To keep our members safe, we ask security questions whenever we call, no matter how general the question is. Kind regards, Elena

“Very good service. Thanks”

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“I will give 5 stars when the first quarter has passed. Setting up with an power of attorney on the phone was done with pictures. Thanks to everyone at S.F.”

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“I wasn’t sure what financial product to use for a sizeable investment, this was really simple to understand, absolutely no hard sell, a guaranteed return and simple to use”

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“Easy to access”

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“Perfect and total ease”

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“all good and friendly”

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“Very straightforward, quick, and easy to set up. A great ISA for my newborn son to help him in the future : )”

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Shepherds Friendly is rated 4.6 based on 2,952 reviews