Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,888 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,888 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website really informative and easy to navigate. I got all the information needed and felt confident setting up my son’s junior ISA account. Simple online steps and very easy to create my account. Very pleased, I received email acknowledgements along the way and all the links needed.”

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“Great rates, easy to deal with.”

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“Our household have always had investments with the Shepherds. My husband's family first introduced ourselves to yourselves. This life assurance plan sounds ideal for my needs and seems to tick all the boxes. Like the added bonus of discount via the Coop Funeral service once payment shave been made for two years.”

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“Finding answers to my questions and then opening an ISA online was easy and straightforward. The only thing I was missing was an overview of past performance - there are no figures or graphs, just a statement that they have managed to pay a bonus every year since a certain product was launched.”

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“Very satisfied with taking out a plan with you, I found all the information very helpful.”

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“Very easy to deal with kept informed all the way through”

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“Very informative”

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“The application was straightforward, easy and quick.”

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“QUICK TO ACCEPT MY DEPOSIT BUT VERY SLOW IN SENDING MY REFUND”

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Hello Francis, thank you for your review. I’m sorry to hear that you feel this way. I have looked into this and your refund was processed within 24 hours of receiving the request to cancel your plan. If you have any questions, please don’t hesitate to contact us through our online support form: https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Rosie

“Very friendly and so easy to deal with”

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“Easy peasy application process. Bonus credited to the account shortly after opening it. Friendy and helpful support.”

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“Easy to open the Stocks & Shares ISA. Friendly anf helpful support to resolve a login issue.”

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“Very simple online process!”

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“The application was straightforward, easy and sorted out straight away. Peace of mind for the future.”

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“Very happy with my 2 junior ISA Easy to apply and top up any time”

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“Very helpfull in setting up my planned investment,no issues so far so a happy customer.”

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“Unfortunately I’ve been badly let down. After initial communication no one got back to me and I lost out on cashback opportunity that drew me to you in the first place. Never mind.”

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Hello Tom, Thank you for your review. I have looked into this for you and we haven’t received the first payment into your child’s Junior ISA. Once we have received the first deposit the ISA Boost cashback offer of up to £100 will be added within 30 days. To see the full Terms and Conditions, please follow the link: https://www.shepherdsfriendly.co.uk/terms-and-conditions-isa-boost/ Kind regards, Rosie

“I recently opened a stocks and share ISA account online. I found it easy to navigate the application and straight forward. I called the customer services to add to my account. The person was very friendly and helpful.”

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“Great service and easy to follow user interface. Highly recommended.”

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“I was enticed to open a Stocks and Shares ISA with Shepherds Friendly by a cashback offer on Quidco. A year later, the bonus on the ISA was a paltry 3%. In comparison, another S&S ISA I hold earned double in the same year. I then tried to have the ISA transferred to a different provider. A month later, and Shepherds Friendly have still not actioned this. I spoke to their customer service team who could provide no update or explanation. They then said they would contact me the same day with an update. Two days passed and there was no contact, so I then had to raise a complaint.”

Helpful Report

Hello, thank you for your review, we're sorry to hear that you've had some issues with transferring your ISA to a new provider. If you have any more information that you would like to share, or if we can answer any of your questions, please don't hesitate to get in touch. Kind regards, George.

Shepherds Friendly is rated 4.6 based on 2,888 reviews