Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.61

4.6 Rating 2,952 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,952 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an offer but then didn’t honour it… cancelling my account”

Helpful Report

Hello Rachel, Thank you for your review. We always value feedback from our members. We're sorry to hear that your experience wasn't as we'd hoped. We haven't offered the Love2shop voucher since the 17th of January. With our members' feedback in mind, you can now receive an ISA Boost of up to £100 when you open a Stocks & Shares ISA or Junior ISA which has been very popular. I can see that you've decided to close your plan, but if you have any questions, you can visit: https://www.shepherdsfriendly.co.uk/help-and-support/ Kind regards, Elena

“Very straightforward and positive experience and hopefully will continue to be so.”

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“Fantastic app and company. Quick and easy to open an account and set up monthly direct debits.”

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“Great easy service! Account explained well. Opened an ISA for my newborn and Shepherds Friendly added an additional £100. Would highly recommend.”

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“Website really informative and easy to navigate. I got all the information needed and felt confident setting up my son’s junior ISA account. Simple online steps and very easy to create my account. Very pleased, I received email acknowledgements along the way and all the links needed.”

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“Great rates, easy to deal with.”

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“Our household have always had investments with the Shepherds. My husband's family first introduced ourselves to yourselves. This life assurance plan sounds ideal for my needs and seems to tick all the boxes. Like the added bonus of discount via the Coop Funeral service once payment shave been made for two years.”

Helpful Report

“Finding answers to my questions and then opening an ISA online was easy and straightforward. The only thing I was missing was an overview of past performance - there are no figures or graphs, just a statement that they have managed to pay a bonus every year since a certain product was launched.”

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“Very satisfied with taking out a plan with you, I found all the information very helpful.”

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“Very easy to deal with kept informed all the way through”

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“Very informative”

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“The application was straightforward, easy and quick.”

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“QUICK TO ACCEPT MY DEPOSIT BUT VERY SLOW IN SENDING MY REFUND”

Helpful Report

Hello Francis, thank you for your review. I’m sorry to hear that you feel this way. I have looked into this and your refund was processed within 24 hours of receiving the request to cancel your plan. If you have any questions, please don’t hesitate to contact us through our online support form: https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Rosie

“Very friendly and so easy to deal with”

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“Easy peasy application process. Bonus credited to the account shortly after opening it. Friendy and helpful support.”

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“Easy to open the Stocks & Shares ISA. Friendly anf helpful support to resolve a login issue.”

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“Very simple online process!”

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“The application was straightforward, easy and sorted out straight away. Peace of mind for the future.”

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“Very happy with my 2 junior ISA Easy to apply and top up any time”

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“Very helpfull in setting up my planned investment,no issues so far so a happy customer.”

Helpful Report

Shepherds Friendly is rated 4.6 based on 2,952 reviews