Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,932 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,932 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to apply, great communication and good rates”

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“Very easy to use and clear to understand”

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“The authentication is deep and the website interesting”

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“I received a call from the office the next working day. The advisor was polite, friendly & well informed”

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“Good service”

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“Very clear and concise on the product ie the ISA. Simple and easy to apply and open my ISA. Very happy with the communication after.”

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“I m happy with service”

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“It was so straight forward and easy to set up.”

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“Happy? Wrong word, but pleased I could get an ISA with cashback”

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“Straightforward application process. Now we’ll see about returns!”

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“easy process and less complicated”

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“Very easy to set up and all communication received has been spot on.”

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“Excellent service customer services”

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“Opening the account online was relatively easy, however it all went downhill from there. I received an email confirming that I had opened an account but didn’t receive the welcome pack. I checked my junk email after a few days of no email and nothing in the post and it was there, however I didn’t have any account information just t’s & c’s and a direct debit confirmation I emailed requesting the account details and more info on when I would receive statements I received an email back stating I don’t get any account information and there isn’t an online option to check the account, just annual statements and for anyone else to add to the plan including my partner they have to call and pay by card over the phone. I wasn’t really happy with that as I can’t manage the plan online, can’t make sure it’s the most competitive and nobody else would be able to set up a direct debit so I’m sure it would be forgotten So I decided to cancel and will now open one elsewhere that is more user friendly.”

Helpful Report

Dear Miss Mason, Many thanks for getting in touch with us and leaving your feedback. We’re sorry to hear you have experienced problems with your Welcome Pack and account information. We take feedback from our members very seriously and we use this feedback to continue to develop the service we offer to our members. I would be keen to talk in further detail about the information received, and I would like to understand what information is important to you when opening a financial plan. You can contact me by telephone or email, whichever is easiest for you between 9 am – 5 pm, Monday to Friday. My email address is vbrookes@shepherdsfriendly.co.uk and my direct telephone number is 0161 495 6423. I look forward to hearing from you soon. Kind regards, Val Brookes.

“Quick and easy application. No hassle apart from asking for ID documents which were sent and promptly verified”