Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,904 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,904 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to open a savings plan. All done online in no time at all. Clear information. I would reccomend Shepherds Friendly.”

Helpful Report

“User friendly, trustworthy and ticks all the boxes I need”

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“Very good, my friend told me about this saving account.”

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“Easy to open account very straight forward application online”

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“An easy way to build a little nest for a rainy day”

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“Everyone was extremely helpful and informative over the phone and answered all my questions. I was uncertain about various things and they cleared these issues up for me.”

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“So far so good! Very easy process.”

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“Don't even bother if you're transgender. You will get declined in less than a day.”

Helpful Report

Hello, Thank you for getting in touch. I want to assure you that when assessing an application, our decision is made on the basis of the medical disclosures we have been given at the point of application and are applied irrespective of gender. The gender identity of an applicant does not have an impact on the outcome of any application made with us. I’m sorry to hear that you are unhappy with your recent experience with us, and I would encourage you to get in touch with our Member Services team if you would like to discuss your application further. Our team can be contacted on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“Happy with the service recieved my voucher as stated”

Helpful Report

“All good until you decide to take your money out. Then you learn that MVR (market value reduction) is in place. Meaning that SF are going to keep some of your hard earned money (10% in my case). I'm just grateful that I didn't pay in more. Clearly if I didn't mind losing my money I would have went for stocks and shares ISA. Anyway, if you want to save your money - keep it in your back account rather than trusting these frauds.”

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“The Shepherds Friendly Junior ISA is the most competitive savings product of its kind. It beats the high street banks and building society equivalents by a landslide. Shepherds Friendly have a very human, benevolent and trustworthy feel to their ethics, goals and strategies. This is reflective in not only their products, but also their customer service online and by telephone. My fiancée and I are so pleased we discovered Shepherds Friendly as they have made it easy for us and our wider families to start saving for our daughter Lily’s future. Your only regret will be that you didn’t start saving with Shepherds Friendly sooner :)”

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“Just contacted shepherds friendly for a value of my account, they have applied a "market value reduction" & taking 10% of the money I have paid in. This is daylight robbery & I am disgusted with them. STAY AWAY from these crooks. Of course I have not accepted & will seek assistance from the financial ombudsman. BE WARNED”

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“I found it really easy to sign up and after doing some homework found this plan the best value for money by far.”

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“I have been unable to access my plan as you are not sending security id codes through to my mobile for me to input to access my account. You have correct mobile number”

Helpful Report

Hello, Thank you for leaving your feedback. I’m sorry to hear you’re having trouble with this, and we appreciate you getting in touch with us. I have passed your contact details on to our Member Services team, who will be more than happy to help you with this matter. Alternately, please feel free to contact us directly on 0800 526 249 or via email at members@shepherdsfriendly.co.uk Kind Regards, Aidan

“Very easy to set up.”

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“Found Shepherds Friendly website easy to navigate & use & their life insurance cover is great value for money.”

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“Opening an account was a buttery smooth process and took me less than 2 minutes!”

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“I have only just opened an account and everything was very straightforward and easy to understand . I hope To take out more plans with you”

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“Really easy to open the junior ISA account. It's easy for family and friends to add payments to the account and it creates a nice nest egg for the children to get them started when they are 18.”

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“It seems a well-recommended policy but I would have liked to option to have it start after 12months and not 24.”

Helpful Report

Hello, Thank you for your comment, we always appreciate hearing feedback about our members’ experiences. If you have any questions for our Member Services team, you’re more than welcome to get in touch on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

Shepherds Friendly is rated 4.6 based on 2,904 reviews