Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,904 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,904 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed by the service that I received. I spoke with Valerie Brooks almost two years ago and she was able to help me track down my daughters trust fund details and provided me with information on changing over to an ISA. Almost two years later, she was just as helpful and when I finally did make the change to the child ISA, it was simple and hassle free. I would definitely recommend anyone to the Shepherds Friendly society based on the service that I have already received.”

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“The lady who helped was very friendly and sent me all the necessary forms within a couple days.”

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“Very easy to open and clear terms and conditions. Good to have online account to make easy payments if required.”

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“I'm really happy with my childrens saving accounts ,I do trust this company and believe that my money is safe with them .now nearly 9years with this company,highly recommend!”

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“As a busy mum I never think about finances, shepherds family allowed me to set up an easy monthly direct debit and does all the saving for me, sending annual statements what more could you ask for x”

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“Great company would definetly recommend”

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“Just making up obstacles to prolong money withdrawal/account closures. Not providing full info as in what needs to be included in the email requesting to do so, not responding asking for the info needed, informing me over the phone that despite email sent 3 weeks ago I now have to wait further 7 working days for my USA money...”

Helpful Report

Hi Anna, Thank you for getting in touch and leaving us a review. I’m glad to hear our Member Services Team was able to get in touch with you and help with your enquiry. If there’s anything else we can help with please feel free to contact our Member Services Team on 0161 428 1212 or by email at members@shepherdsfriendly.co.uk. Kind regards, Lyba

“helpful representative but only got 2 accounts not 3 as requested”

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“Great way to save for my children’s futures and so easy to do.”

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“Very helpful company who put customers needs first.”

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“Communications not as clear and comprehensive as Scottish Friendly - e.g. wasn't left sure whether account had been fully set up and approved or not, had to ask customer services for junior ISA plan number. But, initial application was smooth and customer service good since.”

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“Very good, friendly and helpful staff. Information provided before investing is very clear and easily explains any risks involved and the potential for investment.”

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“Therebly experience I was trusted them about cover if something happen I and my family will secure. And yes you are when you pay and not claim. After 1.5 years of pays in time was direct debit, I got injured of my knee, need surgery so good I got insurance for that I went to surgery applied for claim and looks they said wasn't accepted because my knee was physiotherapy 3 years ago and can't be indirectly case. Of course I was told them before of that but I wasn't sick I wasn't injured so they don't care. They was on claim. Right now they let me down and I didn't have money that was they promise. So just be careful”

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“Brilliant easy to understand”

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“Ever since I joined the Shepherd Friendly family, the one thing that stood out for me was the ease of communication and customer service. I recall sending an email asking how children's saving were invested and a member of their team called me and gave a clear explanation that was satisfactory.”

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“Having been rather daunted by the choices and types of ISA available online, I found the Shepherds Friendly site to be intuitive and straightforward. Telephone responses are efficient and helpful too.”

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“Although I didn’t use the account for two long due to my own reasons the staff over the phone was lovely and made sure they helped when I rang up”