Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,904 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,904 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent easy to follow process”

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“I just open an account with shepherd friendly. I do not feel confident online banking. I have been phoned them for help. good customer service they are friendly and competent, professional and kind. Lucy G”

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“Good product and a sustainable policy. Fairly transparent and reasonably straightforward to open.”

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“Good so far no issues and i problems. Great way to save money for baby”

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“I find this company extremely helpful from my recent telephonic conversation. They explain all their products in detail on their web site...giving you sometimes answers to question you may not even thought about, giving you enough information to decide if it's the right product for you. The risk factor is also explained well. The only slightly negative issue I have is trying to contact a specific person within the company...it might be easier contacting an agent from MI5.”

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“Recently applied for this plan but really simple straightforward quick application process, including setting up direct debit. Too early to comment on returns I may get.”

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“Very easy to open the account, process has been seamless.”

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“Easy to set up. I have been searching for good deals. This offer is the best (I think any way).”

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“As far as applying for and gaining a savings account I have not been with Shepherds Friendly very long,but it was recommended and easy to complete the paperwork online.”

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“Nice & easy process to open my ISA. Happy to recommend.”

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“What an inefficient Organisation this is and totally lacks customer care. It has taken me months and months to get someone to listen to me and send out a statement for a policy I have been paying for. What a shambles, sorry I have ever invested with them.”

Helpful Report

Hi, Thank you for leaving your feedback, I’m sorry to hear that it took so long for you to receive your plan statement. We are sorry for any inconvenience caused, as it is our priority to ensure all of our members have as much access to their plan as they need. If you would like to speak to anyone about this matter, or anything else, feel free to get in contact with our Member Services team on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“I found the website straightforward and the information I required easily accessible.”

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“Easy to set up”

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“It's all fine until you actually want your cash!. Online you cannot withdraw, when you call by phone you are told to email. When you email, you don't get a response. I emailed 11th April, and again 20th May and have no responses. It's just frustrating and so old-fashioned. When someone finally gets in touch, I will withdraw my cash and close my account and open an ISA with a more responsive company.”

Helpful Report

Hi, Thank you for leaving your feedback. I’m sorry to hear you have found it difficult to get in touch with us, we always prioritise getting back to our members as soon as we can to help you with any queries you might have. I have passed on your details to our Member Services team, who will be contacting you as soon as possible. If you would like to get in touch before then, you can get in touch on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“Excellent So Far!”

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“It was easy to set up a isa for my daughter”

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“Took out two policies online, one for me and one for my wife. When l printed them off noticed a mistake on one of the names.Attempted to contact them by phone despite being on hold for an hour no luck.Decided to email them instead that was on 22/04/2021 to date no response.Made two further attempts to contact them by phone on both occasions gave up after hour on hold. I was attracted by the sum assured offered but now l know it comes at a cost.Customer Service 0/10”

Helpful Report

Hi, Thanks for giving your feedback. We’re sorry to hear you haven’t managed to get in touch with us about your query, it is important for us to help and support our members whenever we can, as quickly as possible. I have passed your contact details onto our Member Services team, who will be in touch soon to help you with this matter. If you would like to speak to someone before then, you can do so on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“Easy to understand and go through.”

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“Good customer service.”

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“So far so good very easy to set up and could shape my child life in the future”

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Shepherds Friendly is rated 4.6 based on 2,904 reviews