Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,890 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,890 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent So Far!”

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“It was easy to set up a isa for my daughter”

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“Took out two policies online, one for me and one for my wife. When l printed them off noticed a mistake on one of the names.Attempted to contact them by phone despite being on hold for an hour no luck.Decided to email them instead that was on 22/04/2021 to date no response.Made two further attempts to contact them by phone on both occasions gave up after hour on hold. I was attracted by the sum assured offered but now l know it comes at a cost.Customer Service 0/10”

Helpful Report

Hi, Thanks for giving your feedback. We’re sorry to hear you haven’t managed to get in touch with us about your query, it is important for us to help and support our members whenever we can, as quickly as possible. I have passed your contact details onto our Member Services team, who will be in touch soon to help you with this matter. If you would like to speak to someone before then, you can do so on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“Easy to understand and go through.”

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“Good customer service.”

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“So far so good very easy to set up and could shape my child life in the future”

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“Everything was simple and straightforward with little effort on my part to set up 2 separate plans with Shepherds Friendly. Both applications completed within 10 minutes. I would like to see some additional functionality on the website such as: investment breakdown, projection tools and calculators. All aspects are good in my experience to date.”

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“Brilliant plans”

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“Super easy application. Highly recommend”

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“Such a nice saving site”

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“Very easy to set up and navigate around the website. Had cause to call customer service who couldn't have been more helpful. Excellent products with excellent service.”

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“Easy to set up can all be done on line”

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“Rate is 5. The staff are very professional and helpful. I have already written to you to say especially how helpful and approachable/patient Val is.”

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“Very good!”

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“Very simple joining instructions on their website.”

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“Excellent service, I was very pleased with the efficiency of Shepherds friendly.”

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“Quick and easy set up of savings account for our child.”

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“Really easy to set up and user friendly website. Good communication from customer services and easy to top up isa. Negatives are the mvr reduction and more clarity regarding when the annual bonus will be applied and how its calculated would be appreciated.”

Helpful Report

Hello, Thank you for leaving your feedback, I'm happy to hear that you had a positive experience with regards to our website and Member Services Team. With regards to your experience of the application of a Market Value Reduction (MVR), please note that when you withdraw any money from your plan, we will calculate the value of the investments that you hold within the With-Profits Fund to ensure that you leave with your fair share. This may mean that: If you have been invested through periods of strong investment performance, you might get a final bonus, or; If you have been invested through periods of poor investment performance, and you leave the fund, you may get back less than the current value of your plan. Our investment products, such as the Stocks and Shares ISA, are invested in a diverse range of assets, including stocks and shares, property, gilts, bonds, and cash. The aim of this is to reduce risk to our members, while aiming to grow their investment over the medium to long-term. If you would like to go through this with someone from our Member Services team, please get in contact on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“GREAT and friendly”

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“Money making money for the future. Simple and easy to understand what it works towards.”

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Shepherds Friendly is rated 4.6 based on 2,890 reviews