Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,933 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,933 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clear concise website”

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“Just brilliant all round. Very fast at responding to emails and questions. Just brilliant and when I have another child I will certinally be using this again. Brilliant guys😃😊”

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“Very easy set up, quick turn around to get the documents sent out. Friendly website and great deals!”

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“Quick and easy service”

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“Brilliant service! Easy to navigate the website - self explanatory. Thank you”

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“They're very reliable and helpful”

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“Great experience, very easy to set up the account and looking forward to watching my investments grow. Thank you!”

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“Great service”

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“Easy to arrange and set up. Would have had 5* but never got the phone call they said they give after set up.”

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Thank you for taking the time to review Shepherds Friendly. We pride ourselves on our members experience, a Member of the Team will contact you shortly to ensure you have received your welcome pack and to check you are happy with your Shepherds Plan. Our Member Services Team is available on 0330 3114502 during office hours (8am – 5pm Monday to Friday) and also on email at members@shepherdsfriendly.co.uk. Myself or a member of the team will be happy to answer any further queries you may have. Kind regards Heather

“Every step of the process was extremely simple”

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“Excellent service staff amazing highly recommend”

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“Easy to use, good rates and courtesy call”

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“Positive approach”

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“Very friendly and not pushy in any way”

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“Straight forward and easy communication. Helpful friendly staff on the phone.”

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“Very easy to set up ISA and even received a welcome phone call from a very helpful lady explaining how things work and about setting up an online account”

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“I am quite happy with the service so far. My initial query was dealt with vey quickly and efficiently”

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“Only little things. I never received the £30 love to shop vouchers for opening the account. I received a courtesy call last week but I was driving so she said she would phone back on Friday. I never received the call so still have had no contact from anyone other than via email.”

Helpful Report

Thank you for taking the time to provide feedback. We pride ourselves on our members' experience and I am pleased I have been able to contact you this morning over the phone, to answer any questions you have in relation to your Junior ISA. I’d like to thank you once again for choosing Shepherds Friendly. Best wishes Heather

“Setting up my policy couldn't have been easier. All contact I have had from Scottish Friendly has been of the most professional and helpful nature.”

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“Clear instruction and good customer service”

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Shepherds Friendly is rated 4.6 based on 2,933 reviews