Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,904 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,904 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional. Very informative and keep you posted with regards to running of the business. Highly recommended 5*”

Helpful Report

“I have opened this account for my now 9 week old baby so he will have some kind of savings that will help him out when he turns 18. I think it's good for everyone and had good benefits also.”

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“Good service so far”

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“Very easy application process, documents arrived as advised. Great service so far.”

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“Wonderful helpful staff and it’s a smart way to save for your children’s future”

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“The information online is very helpful and it is easy to open an account. I would recommend”

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“Easy to open an account online. Kept informed throughout the process.”

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“Good service until you want your money out, Had a call within seconds of requesting my money, three days later still no email to confirm this is happening. Shocking service they are quick to take your money but once you want it back its another story!”

Helpful Report

Hi there, Thank you for taking the time to leave us a review. We value both positive and negative feedback, as it helps us make Shepherds Friendly the best it can be for our members. I’m sorry you experienced a delay after requesting a withdrawal from your plan. I hope that this matter has now been resolved for you. If you require any further assistance, please do not hesitate to contact us. Our Member Services team can be contacted on 0800 526 249 or via email: members@shepherdsfriendly.co.uk Kind regards, Melissa

“Straight forward and no issues”

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“Easy and quick to set up an account - everything is explained clearly, giving plenty of information to make the most informed decision when considering a JISA.”

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“I grew up without a savings bond and it would have helped me so much. Doing this for my son gives me a peace of mind knowing he will have a better start to life when he leaves home”

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“I would like a copy of the paper work in the post if possible so I can read it propley”

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“Good, simple explanations to facilitate decisions. Website is good - plan easy to apply and set up! Highly recommend.”

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“The process of setting up an account is very simple and easy to understand. Website well presented happy with the service I got.”

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“Took 3 child tax free savings accounts out for my grandchildren. 1 via Top Cashback and 2 through the Shepherds Friendly website which offered £30 M&S vouchers for new accounts. Top Cashback reward declined and still no sign of M&S cards over 6 months later. With so many similar plans, it is these rewards that swing customers towards your products. To then decline or fail to pay these rewards is underhand and gives me little faith in the honesty of this company. Initially had a response saying to chase Top Cashback which I did, and they have been very helpful, but now cannot reply to the person who initially replied. Hopefully the savings plans pay out when due, although at this time I am considering closing them and opening others with more reputable companies.”

Helpful Report

“Fairly easy to open a new account and then I opened a new ISA on the recommendation of my union.”