Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,931 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking. Opened a plan assuming I could pay into it immediately. Not the case! Apparently you need to wait for an email confirming the plan is open. OK they have to do some checking, but 2 weeks later still no email. The ONLY contact I've had is an email asking me to rate their service! Well....I just have. UPDATE: Having clicked through the email and written the review above, I posted it using the "Submit as Anonymous" button .... note it says anonymous. A couple of hours later I received a call from Shepherds Friendly... "About the review you just left concerning our service..." What!!! Which bit of "Submit as Anonymous" am I misunderstanding? The caller, pleasant as she was, then suggested that I might like to make a payment there and then. Errr....let me think about that for while whilst I consider the trust issues raised here. I'm now promised a email which will address my "concerns". Looking forwarded to that one!”

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“All good, simple to set up, would reccomend.”

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“Opening the account was very easy to do online and there was lots of information available. The only down side was the long wait to receive the code through the mail in order to log in to online account.”

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“Never heard of this company before, and must admit I was drawn in by the offer of cash back after a few months. Seem like a good place to invest money.”

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“Very quick to respond and very reasonable quote very happy with the service ****”

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“Very simple to set up, not at all agonising!”

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“Very easy to set up and to keep a track of the plan, would recommend without fail. Not sure what free gift though, as I didn't get one !!!!”

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“Having only recently joined any member of staff I have spoken to us been more than helpful and accommodating, putting me at ease about any decisions I made.”

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“Great product & so easy to arrange. Fabulous free gift.”

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“The form was nice and easy to fill.”

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“It was very easy to set up an account with minimal fuss”

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“I couldn’t decide on a savings plan, but Shepherds Friendly was jumping out, easy to understand and set up x”

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“The information presented was clear and jargon free”

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“Easy to apply”

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“Very good service and eaay to use and find out the information you need”

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“I signed up but don't seem to have received any account details 6weeks on.”

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Hi Timothy, Thank you for taking the time to leave us a review. I am glad our Member Services Team was able to get in touch with you to provide you with your plan details. If there is anything else we can help you with, please feel free to contact our Member Services Team by giving them a call on 0161 428 1212 or emailing them at members@shepherdsfriendly.co.uk Kind regards, Lyba

“Did not receive a welcome pack and when I did log in it logged me into someone else's account. This was solved quite quickly but shouldn't have occurred in the first place and does not fill you with confidence.”

Helpful Report

Hi Andrew, thank you for leaving your review. We take data protection seriously and are committed to managing and protecting members’ data appropriately, in accordance with the General Data Protection Regulation (GDPR). We ensure that there are clear processes and procedures in place to help protect personal data we hold. A thorough investigation has been carried out, with additional training administered and processes audited to ensure we offer our members the highest levels of security possible when it comes to their personal data. We are aware that this has been resolved, but if you have any additional feedback or questions then please don’t hesitate to contact us at members@shepherdsfriendly.co.uk or on 0161 428 1212. Kind regards, Max

“They made feel very comfortable, I was very happy with my call it was explained to me very well .”

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“Fabulous service very quick and thorough x”

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“Service was OK although details of one of my daughters isa is wrong. So I need to contact the company to rectify this.”

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Hi Sarah, Thank you for taking the time to leave us a review. I’m glad our Member Services Team has been able to get in touch with you to make the required changes. I hope we are able to get your plan set-up and running soon. In the meantime if you have any further questions that we could help with, please contact our Member Services Team by giving them a call on 0161 428 1212 or emailing them at members@shepherdsfriendly.co.uk Kind regards, Lyba

Shepherds Friendly is rated 4.6 based on 2,931 reviews