Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,930 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,930 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ever since I joined the Shepherd Friendly family, the one thing that stood out for me was the ease of communication and customer service. I recall sending an email asking how children's saving were invested and a member of their team called me and gave a clear explanation that was satisfactory.”

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“Having been rather daunted by the choices and types of ISA available online, I found the Shepherds Friendly site to be intuitive and straightforward. Telephone responses are efficient and helpful too.”

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“Although I didn’t use the account for two long due to my own reasons the staff over the phone was lovely and made sure they helped when I rang up”

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“Very easy to set up and use”

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“Straightforward process, excellent customer service.”

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“quick and easy apply”

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“The whole experience of setting up ISA's for my baby twins was extremely easy. The online application was very straight forward and painless. When I rang customer services to discuss paying lump sums into the ISA's I found the lady I spoke with to be warm, friendly and professional....and dare I say it...British.”

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“Staff were friendly on the phone and explained the process well and answered all of my questions.”

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“Easy application form”

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“I have had no follow up as to whether or not the plan was approved since I provided all the details. Awful service.”

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Hi Gemma, Thank you for your review. Our Member Services Team will be in touch shortly to arrange for your Welcome Pack to be re-sent and to help with any other questions you may have. If there’s anything else we can help with, please feel free to get in touch by calling on 0161 428 1212 or by emailing members@shepherdsfriendly.co.uk. Kind regards, Lyba

“Really easy to setup”

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“I was happy with the process of joining up.”

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“I found the the plans easy to sign up for...friendly company to keep your money with and to watch grow”

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“Very quick and easy to set up. No hassle.”

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“Easy to use and understand! I love that I can top it up over and above my direct debits!”

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“Very good easy application process”

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“very straightforward .”

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“Fab-user friendly,easy to set up and use.”

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“It delivers everything it promised. Nothing more, nothing less. Just good, unfussy service. Brilliant.”

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“I've just opened a Shepherds Friendly account and the process was very straight-forward!”

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Shepherds Friendly is rated 4.6 based on 2,930 reviews