Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,906 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,906 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Anonymous

Anonymous // 01/01/2019

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“Very easy to understand the plan, straightforward forms to fill in”

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“Very confident”

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“Easy to apply and friendly seevice”

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“Very easy to open account. Easy to use website.”

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“Set up income protection really quickly pleased with companys no fuss approach. Just what you want, no hard sell”

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“Easy service. follow up phone call to ensure happy and everything clear”

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“Friendly and helpful”

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“After doing further research I found that other organisations’ JISAs offered better value for money in terms of fees. I tried to cancel the account within a month and received a letter saying this was not possible. This is contrary to the accounts terms and conditions. I am in the process of transferring the JISA elsewhere.”

Helpful Report

Hello Isabel, thank you for taking the time to review Shepherds Friendly. I have forwarded your query on to our Member Services Team, who will be in contact today to answer any questions you have. If you need to contact us in the meantime, our phone number is 0800 526 249, or you can email us at members@shepherdsfriendly.co.uk. Many thanks, Kevin

“Simple onboarding”

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“Its very easy to save money for future to my son”

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“Its very easy to save money for future to my son”

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“i couldn't login to the online account due to maintaince issue more than 3 weeks they didn't sort out the issue yet.”

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Thank you for your comments. We take all of our members’ feedback seriously, and we are working on developing our online log-in area for our Junior ISA members this year. We will be letting all of our Junior ISA members know when this facility is available. If you have any further questions about your plan, please don’t hesitate to contact us on 0161 428 1212 or by email at members@shepherdsfriendly.co.uk. Kind regards, Heather

“Very friendly, helpful and gave us confidence in the product for when the day comes,that we need it.”

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“Quick and easy set up of a junior ISA for my son. Very helpful in the phone.”

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“Quick, easy and helpful”

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“Did what i asked of them”

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“Easy to deal with, straightforward transactions. Would happily recommend.”

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“I was told I was going to get a following email with me account details and that's didn't come through.”

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Good Morning, Thank you for taking the time to review Shepherds Friendly. We value our Members feedback, I am sorry to hear you haven’t received your Welcome pack. I have tried to contact you by telephone this morning to try and find out why our e-mail may not have reached you. To ensure you do receive your Welcome pack I have posted a copy today. Our Members experience is really important to us, if you would like to get in touch, you can contact me on 0161 428 1212. Many thanks Heather

“Very easy website to understand & easy yo set up the direct debits. I sent a email question & got a very quick response. Would recommend the company to friends & family. Regards Rebecca”

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“Applying for the product online was very easy and the one query I had was answered very quickly by email.”

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Shepherds Friendly is rated 4.6 based on 2,906 reviews