Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,890 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,890 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to set up Junior ISA and clear communication throughout”

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“Very quick and professional. I trust you!”

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“I heard about shepherds family through Emma’s diary. I looked into it and thought this would be great to open an account for my little boy. Very easy to do and very impressed.”

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“It was a quick and simple process.”

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“Despite opening a plan & receiving a confirmation email, I cannot login to the website & when I request a password update I am yet to receive an email to reset it.”

Helpful Report

Hello Amy, Thank you for your review. I'm sorry to hear that you have had difficulty accessing your account. I have raised this with our Member Services team, who will look into this for you. A member of our team will be in touch with you soon to help resolve this issue. If there is anything else we can do to help, you can contact our friendly Member Services team on 0800 526 249 during our office hours, or via email at members@shepherdsfriendly.co.uk. Kind regards, Lucy

“not even worthy of one star disgusting chancers who will not tell you they would not have accepted you policy untill you are making a claim if i had not attempted to claim on the income policy they would have had taken my money and said nothing and tried to blame it on me how many other people paid for years without actually having the peace of mind they promised”

Helpful Report

Hello Del, Thank you for taking the time to leave a review. As a mutual, our commitment is always to our members, and we treat each claim with care and diligence. I’m sorry to hear that you’re unhappy with the outcome you received. We always aim to make fair decisions for all of our members and, in the interest of fairness, we do have terms and conditions that must be met. I understand that you no longer have a plan with us, but if there's anything further we can help you with, please don't hesitate to get in touch with our Member Services team on 0800 526 249 or via email at info@shepherdsfriendly.co.uk. Kind regards, Lucy

“Great service and easy to use, was set up super quickly with no hassle!”

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“Very informative and friendly”

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“The application process was simple and informative”

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“very easy to use service”

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“I been with shepherd friendly for a few years now and am very happy with tham”

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“I had an email from unison suggesting junior isa’s so I had a look as I’d been wanting to do it for a while for my daughter. So much easier to understand and set up than others I had looked at and easy to set up monthly payments on a date that suits me with my pay day!”

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“Great plan rates”

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“Excellent communication and product s”

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“Very simple process!”

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“Fast & easy process to transfer an existing stocks & shares ISA over to Shepherds Friendly”

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“Good service from all contacts in the Company.”

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“Quick and easy to use, all explained well on the website”

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“Really easy to use, easy to sign up to SF - no complicated forms to fill in. Follow up emails are all really nice and friendly which is what I like from a company / service you may never actually speak to.”

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“Great plans for all”

Helpful Report

Shepherds Friendly is rated 4.6 based on 2,890 reviews