Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,924 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company to deal with both online & by telephone.”

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“Very helpful staff”

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“Excellent”

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“Easy to set up. Using the app is simple and there is lots of instructions and information.”

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“I’ve just used them so I don’t have a opinion other than neutral right now.”

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“As I have only just started, it is not relevant for a review of how things are going. I did struggle at first setting account up on line. Got frustrating but work out in the end. I am glad I stuck with it. As this is for my kids future, she lets hope you deliver”

Helpful Report

Hello Craig, Thank you for your review. We always value feedback from our members. I'm sorry to hear that you had trouble setting up an account online. We aim to make everything as simple as possible for our members, but if you need any support you can get in touch with our friendly Member Services team here https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

“Excellent Service and sincere people”

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“Helpful and East to join.”

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“I have opened this account as UNISON member but I don’t think I have received any benefits as stated on the invitation email”

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Hello Jerlin, Thank you for your review. I'd like to help you with this, so I've looked into it. I've sent you a private message explaining that the ISA Boost has now been paid as per our terms and conditions. If you have any more questions, please don't hesitate to get in touch with our friendly Member Services team using our help and support form https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

“Great Thanks other than having no way of accessing your money on the app”

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Hello Janet, Thank you for your review. As a mutual, we always take on board feedback from our members. In our Mobile App, you can view your investment, make payments, set up a new direct debit or amend your current one, and make updates to your personal details. If you have any questions, please don't hesitate to get in touch with our Member Services team using our help and support form https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

“it`s fine, the tax exempt part is what appealed and the rate is very favourable”

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“It was quick and easy to set up , very straightforward and informative”

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“Is first month I will see how is for long term”

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“With Shepherds Friendly it was straight forward nothing was hidden the lady I spoke with was very friendly and she explained things so clear,I would encourage anyone to join Shepherds Friendly”

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“New to it.just in my experimental state.”

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“Really simple and straight forward process to set up. Lots of good information as I hadn't taken out a product before.”

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“Seem ok so far. Slightly better than other places I've had ISAs with. However, i moved to them for a cashback deal via topcashback and this has not been logged correctly and is currently delayed. Not sure it was worth the hassle.”

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Hello, Thank you for leaving a review. We're sorry to hear about your experience. Our friendly Member Services team have looked into this and will give you a call in the next 24 hours to help resolve this. Kind regards, Elena

“Easy to set up.”

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“I had a retirement lump sum to invest and Shepherds Friendly offered the best fixed rate bond. The process was so simple on line I had no trouble at all in completing the forms and making the transfer. The only bit I got slightly anxious about was after I made the deposit I did not get an acknowledgment to say they had received the funds, however 2 days later I received my welcome pack with instructions and notification of my payment. I would confidently invest with Shepherds Friendly again.”

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“Very easy to apply and set up. Minor log in issue rectified quickly by competent customer advisor.”

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Shepherds Friendly is rated 4.6 based on 2,924 reviews