Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,888 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,888 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to set up”

Helpful Report

“Easy quick process, nice bonus, recommended”

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“I’m very happy with the bonuses the company provides for opening the saving accounts. It motivates to do so. Many thanks”

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“Always helpful.i found it to be the highest interest on the 5 year bond.i think it's a lovely touch to get a voucher .I buy food.the only draw back for me is I prefer to be paid interest annually .as I pay my bills with it.”

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“Good customer care service, very explanative and welcoming”

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“Easy application/registration process. Disappointed not to receive communication informing me of ‘where we’re at’! Received feedback request before any policy received.”

Helpful Report

Hello, Thank you for leaving your review. I've looked into this, and I can see that your Welcome Pack was emailed shortly after you took out your plan. If you haven't seen it, it's possible that it's gone into your junk or spam folder. If you can’t spot it, please don't hesitate to get in touch with our friendly Member Services team using our online support form https://www.shepherdsfriendly.co.uk/help-and-support/ and they can send it again. We don't normally send out our Welcome Packs by post, but if you'd like a postal pack please contact our Member Services team using the above link and we can send one out to you. Kind regards, Elena

“Very good”

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“Only just opened this so can't really give a full review. But I gave been with them before and very easy to do and good service.”

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“Easy to set up plan but unable to access app or register error message kept on appearing”

Helpful Report

Hello Gavin, Thank you for your review. We're sorry to hear you're having trouble accessing our mobile app. We're currently looking into this and the problem should be fixed soon. If you have any questions in the meantime, please don't hesitate to contact our Member Services team through our online support form: https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

“Easy to make first payment at weekend”

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“It was an easy process to open an online account.”

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“Very friendly, approachable and efficient staff.”

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“Easy opening process. I had to take money out of some stocks and shares ISA’s recently due to a failed property sale. They helped me out so as soon as my sale went through I put my £20K back in. Highly recommend.”

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“An excellent company to deal with, with very good financial results. I shall continue to invest In their products when possible.”

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“So far, opening my first account, the staff have been helpful, and prompt, in enabling me to make my investment. No complaints.”

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“Very efficient, clear speaking friendly member of staff.”

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“Trying to log in to my actual account and see details of my monthly payments is very difficult. I logged in OK, no problem, then getting to see where my account was up to, ie to see the bonus I was sent an email about 3 days ago, impossible.”

Helpful Report

Hello, Thank you for your review. I'm sorry to hear that you had trouble viewing your bonus. We've looked into it, and we've resolved this issue. We've sent you a private message with a few more details. If you have any questions or would like to talk to us about this, please don't hesitate to get in touch with our friendly Member Services team using our help and support form https://www.shepherdsfriendly.co.uk/help-and-support/ or on 0800 526 249. Kind regards, Elena

“Great service”

Helpful Report

“Easy to understand and open account”

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“I'm unable to access my account after downloading the app”

Helpful Report

Hello Helen, Thank you for your review. I'm sorry to hear about your experience with us. I can see that you closed your plan before you left your review, so we didn't get a chance to help you with this. Our Member Services team will be in touch with some more details. You can also reach us using our help and support form https://www.shepherdsfriendly.co.uk/help-and-support/ or give us a call on 0800 526 249. Kind regards, Elena

Shepherds Friendly is rated 4.6 based on 2,888 reviews