Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.61

4.6 Rating 2,957 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,957 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Early days to ascertain whether Shepherds Friendly is worth more than 3 stars (this is based on ease of account opening and offer). I have just invested with them due to a very attractive offer that they gave me via Unison!! It remains to be seen whether their investment strategy is worth the money and brings in good gains!!!”

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“It was quite simple and straightforward.”

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“Put in a claim for 1 weeks sick pay, said that I had a pre existing condition, which when I pointed if they had read the report properly, that it was advice given from a nurse, not a complaint that I had gone to GP for, after pointing that out then they tried to say I haven’t got enough information on my record, totally contradictory and refused my claim, would avoid this company”

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Hello Joanne, Thank you for your review. I'm sorry to hear about your experience. We always aim to make fair decisions for all our members when they make an Income Protection claim, and we do have criteria that must be met. We've been in touch to let you know that we're currently reviewing your claim again like you asked us to, and our Senior Claims Manager will be in contact. If you have any questions, our friendly Member Services team are here to help. You can reach them using our help and support form: https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

“Good experience - straightforward and seamless.”

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“It was easy to set up my over 50s account. There has been just about the right amount of emails and contact over the past year.”

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“New to the service so time will tell how good it is.”

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“Very easy to open my account smooth application and policy documents were available quickly”

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“Easy to follow to set up”

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“It was quick and easy to set up my Over 50’s plan.”

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“Very easy to do.”

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“Simple and easy to do easy to open”

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“Simple startup, goood customer service, so far so good :-)”

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“The whole process was easy to understand and user friendly”

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“Excellent,very happy.”

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“Unfortunately I was sent an email claiming that I could access my sons account and I have not been able to gain access to it at all.”

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Hello Alexandra, Thank you for your review. I'm sorry to hear you're having trouble accessing your son's plan. I can see that we've emailed over his Welcome Pack, which will include his plan number. You can use this to access his account details in our Mobile App or online. All you need to do, if you didn't set up an online account when you applied for his plan, is create an account by following the 'tap here and create an account' link under the login page of our Mobile App, or create an account directly on our login page here: https://www.shepherdsfriendly.co.uk/your-account/. You can click here to watch our video which explains how to register for our Mobile App in more detail: https://www.youtube.com/watch?v=hdy6GrEerO8&t=4s. Our friendly Member Services will be in contact to support you with this. Or, you can get in touch with us directly using our help and support form: https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Elena

“Easy to deal with and excellent Customer Service when I called with an issue”

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“Online forms were simple and easy to follow.”

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“Very quick and good service.”

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“Easy to use website. Clearly explained products. Had to phone and ask a question. My call was answered quickly and the staff member was very helpful and friendly.”

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“I received polite, friendly and helpful advice. The phone was answered promptly.”

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Shepherds Friendly is rated 4.6 based on 2,957 reviews