Shepherd Chartered Surveyors Reviews

Name: Shepherd Chartered Surveyors
Rating: 4.73

4.7 Rating 1,330 Reviews

94 %

of reviewers recommend Shepherd Chartered Surveyors

Company Reviews

Metrics

Info

4.7

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Shepherd Chartered Surveyors:

We are Scotland’s leading Chartered Surveyors, valuers, property agents and managers. With decades of experience and expertise combined with in-depth local market knowledge, we offer our clients a comprehensive range of Residential and Commercial Property Services.

Shepherd Chartered Surveyors is located strategically throughout Scotland, our clients benefit from our local market knowledge and the large network of dedicated professionals with a wide range of experience, expertise and resources.

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Shepherd Chartered Surveyors 5 star review on 15th November 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service at Shepherds was fab but I wasn't pleased at the value they put onto our property.”

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Posted 4 months ago

Thank you for your feedback. We’re delighted to hear you found our service fab!

Posted 4 months ago

“It’s an age thing,but I much prefer a personal relationship rather than one conducted solely by e-mail. The vendor survey seemed to have only two options with regards to who could legally complete it.. I.e. the owner of the property , or a third party representative who knew nothing at all about the property. I fulfilled no ether of these categories as the house belonged to my late mother. I phoned the ( Cumbernauld) number as supplied on the e-mail, left a voicemail but received no reply. It was only when contacted by a real human being by phone asking why I hadn’t completed the survey that I felt confident enough to go ahead. This person was most pleasant and helpful - if you have such lovely staff, why not USE them in the good old-fashioned way? Aside from that, I DO believe that the survey/home report was a very accurate and fair assessment of the property and I have absolutely no quibbles in that respect. So, all in all, a job well done , if done somewhat remotely and disconnectedly. Just somewhat lacking the human touch.”

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(Cumbernauld) - Posted 7 months ago

Dear ANNE,Thank you so much for taking the time to share your feedback about Shepherd Chartered Surveyors. We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our services.

Posted 7 months ago

“Not proficient in that emails were sent to wrong address”

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(Saltcoats) - Posted 7 months ago

Thank you so much for taking the time to share your feedback about your experience with Shepherd Chartered Surveyors. At Shepherd Chartered Surveyors, we strive to provide our customers with exceptional service that leaves them satisfied and happy. It is wonderful to know that our efforts have had a positive impact on your experience.

Posted 7 months ago

“When the 2 men arrived neither of them introduced theirselves which I found a little rude as they were coming into my property. It was as if we were under review not the flat, it made me feel a little uncomfortable and I’m glad I had a family member there with me.”

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(Livingston) - Posted 11 months ago

“overpriced as usual but we have little choice don't we because its a cartel.”

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(Edinburgh Residential) - Posted 11 months ago

“I instructed them twice and they did what was asked but no more It felt very impersonal and communication was poor due to their reliance on IT rather than personal conversation It was expensive too”

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(Greenock) - Posted 11 months ago

“The survey was quite general and in some respects incorrect. We were given a lower energy than 2 years ago. We had to rectify this with photo proof. A mistske was made in the decription of the sliding door. It was described pvc. It was actually hardwood.”

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(Perth) - Posted 11 months ago

“Pretty basic report for the money. £895 and a lot of the report makes assumptions. Unfortunately these are needed when selling so get off with charging a fortune for very little effort and and wooly report!”

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(Peterhead) - Posted 1 year ago

Thank you for taking the time to share your feedback of Shepherd Chartered Surveyors. Best regards, Shepherd Chartered Surveyors

Posted 1 year ago

“Punctual and courteous but the Home Report contained one important factual error regarding the source of hot water which had to be corrected together with some apparent cut and paste errors that had obviously transposed from some other previous report. More care needed in stating facts and in report writing.”

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(Oban, PA34 4AT) - Posted 1 year ago

“Surveyor arrived on time, and surveyed property. Home Report ok, valuation well below my expectations. Property put on market at offers over, hope potential buyers see the true value in my property and put in a realistic offer .”

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(Kilmarnock) - Posted 1 year ago

“Property was under valued - was valued on the rest of the street however house had been extended and upgraded unlike the rest of the street”

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(Aberdeen Residential) - Posted 1 year ago

Thank you for your feedback on Shepherd Chartered Surveyors.

Posted 1 year ago

“The surveyor who attended was prompt, polite, engaging and professional. The e-platform is easy to use and appropriate. The practice of having to make full payment prior to being able to read a draft home report is not right. In my humble opinion, a client should only pay when they are satisfied with the home report. I was not happy with the value given to the property and my solicitor communicated this to Shepherds Dumfries. They did not change their valuation but remitted a request to me to provide further information to provide info on why the value should be changed! I feel the fee charged is over the top for 'work' done on a property valued at 80k! It's relatively expensive.”

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(Dumfries Residential) - Posted 1 year ago

Thank you so much for your feedback about Shepherd Chartered Surveyors! Our goal is to provide each of our customers with the highest level of service and satisfaction. We strive to make sure that all of our customers leave with a positive experience.

Posted 1 year ago

“You missed a broken sensor in the kitchen which has now been replaced by a qualified electrician.”

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Posted 1 year ago

We acknowledge your comments raised in your review.

Posted 1 year ago

“The survey seemed adequately detailed and informative, but the valuation felt low at the time, has subsequently proved to be, and as a consequence gives rise to a hefty Captial Gains Tax on the gap between their valuation and sale.”

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(Glasgow South) - Posted 1 year ago

We acknowledge your comments raised in your review.

Posted 1 year ago

“Great service from Angus at Shepherds. Arrived on time, carried out his survey unobtrusively and quickly, and submitted a draft report within 24 hours. Excellent service.”

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Posted 1 year ago

Thank you for taking the time to leave your reviews.

Posted 1 year ago

“We thought the surveyor could have been more observant or asked questions. E.g. the smoke and heat alarms were not noticed and the assessment of some double glazing units as failing is questionable but a crack in one pane was missed.”

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(Shepherd Chartered Surveyors, Perth) - Posted 2 years ago

We acknowledge your comments raised in your review.

Posted 2 years ago

“My wife and l were present but not asked any questions about our property. Then on home report did not know we had cavity wall insulation. Did not ask about our double glazing how old it was. Only 2 years. And omitted that we had key locks for all windows. He asked if we had any questions but surely he was the one to ask questions.”

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(Greenock) - Posted 3 years ago

“All over email so seemed OK”

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(Perth) - Posted 4 years ago

Thank you for taking the time to leave your review.

Posted 4 years ago

“Considering the influx of a large number of military personnel and the speed of the market at the moment i feel my property was undervalued. My reason for this is the alternatives on the market available are not of the same quality or interior size and have all been valued considerably higher”

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(Elgin) - Posted 4 years ago

We acknowledge your comments raised in your review. If you would like to send me additional details regarding this i'll bring it to the attention of the Managing Partner for that area, who will investigate it further. Please send the details to david@shepherd.co.uk Thank you.

Posted 4 years ago

“Some aspects of the home report exaggerated matters beyond a reasonable level such as one floor board being loose and being designated as level 2.”

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(Hamilton) - Posted 4 years ago

Posted 4 years ago

Shepherd Chartered Surveyors is rated 4.7 based on 1,330 reviews